Second batch of tea we received was not as good as the first. However we received excellent customer service from R.T. company who made a no-quibble refund and agreed with our concerns. A very rare t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The rare tea company is definitely on a mission to bring rare tea to the masses. I subscribed to them after listening to an episode of APM Splendid table that featured the founder Henrietta. Her passi... See more
Company replied
The Rare Earl Grey is exceptional in its intricate flavours. This is hands down the most sublime tea I have ever devoured. The Rare Hibiscus Flowers has the most exquisite colour and intensity, I drin... See more
Company replied
Just received my RAFA tea and i can honestly say I've found the flavour from my childhood when my grandmother would make a pot using loose leaf in a silver pot. And every visit there seemed to be a... See more
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Company details
About Rare Tea Company
Written by the company
Rare Tea Company offers some of the finest rare and speciality loose leaf tea expertly sourced from around the world. We are committed to direct trade and sustainable sourcing.
Real relationships, both with the farms and our customers, are essential to Rare Tea. This is what we believe defines direct trade.
We focus on quality, sampling the finest and only selecting the best: our range is small but carefully chosen, seeking out tea-gardens and farmers crafting the most delicious leaves. We are extremely lucky and proud to work with unique farms producing extraordinary tea.
Some of our tea is very rare, with only a few kilos produced each year. Others can be grown on a larger scale. All of our tea is crafted by skilled men and women on independent farms, not industrially processed by large agribusinesses. We buy harvests from farmers, not a commodity from brokers.
Written by the company
Contact info
35 Eyre Street Hill, EC1R 5ET, London, United Kingdom
- 02076810115
- hello@rareteacompany.com
- rareteacompany.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rare teas with even rarer customer service
The rare tea company is definitely on a mission to bring rare tea to the masses. I subscribed to them after listening to an episode of APM Splendid table that featured the founder Henrietta. Her passion for the teas drove me to purchase a subscription for 6 months. While I enjoyed the first box, the second tin was not to my satisfaction. Primarily, the instructions for the infusion are hard to find. This was reported and resolved by the Rare tea team. I'm convinced that they are doing their best to make rare teas accessible to those of us trying to understand it. Given the excellent customer care, which is a rarity, I'm sure to be back to try one more tins and they will make great gifts. It's nice to see a company stand behind it's products and mission, for that I give them a five star rating.
April 14, 2026
Unprompted review
Reply from Rare Tea Company
Dear Ahkila,
It was a pleasure to speak with you, and thank you for your kind words. We look forward to your next order. Any further questions, do let us know.
Best wishes,
Rare Tea
Lovely glass teapot
Purchased a lovely glass teapot very impressed with it and the quick delivery time, Just slightly disappointed that the strainer that came with it didn’t stop the loose tea so had a cup of tea with leaves in :-( so may just use it for tea bags or mint leaves
April 8, 2026
Unprompted review
Reply from Rare Tea Company
Hello Sarah,
Thank you very much for leaving us a review, we are glad to hear that you like the glass teapot.
We are sorry to hear about your issues with residual tea leaves. With regards to the straining properties of this particular teapot, the spiral strainer filters out some larger, whole leaf teas such as a rolled oolong. However, we do recommend that for finer cuts of tea, it is best to use our Overcup Strainer.
We would love to help you have a more pleasant drinking experience - tailoring this for the specific loose leaf tea you like to drink. We would hate for this teapot to be demoted to teabag use.
Please email us at hello@rareteacompany.com, we would be grateful to continue this conversation.
•Lovely Experience
•Lovely emails
•Lovely teas
•Lovely, timely shipments, lovingly packed
❤️
March 2, 2026
Reply from Rare Tea Company
Hi there,
Well, that is lovely to hear! Thank you for your kind words and taking the time to leave this review.
Best wishes,
Rare Tea
I received my favorite teas in a timely…
I received my favorite teas in a timely fashion!
February 25, 2026
Reply from Rare Tea Company
Hi there,
We are glad to hear that it all arrived quickly and that you had a great experience!
Thank you so much for your kind words and taking the time to leave this review!
Best wishes,
Rare Tea
EXcellent Customer Service.
Second batch of tea we received was not as good as the first. However we received excellent customer service from R.T. company who made a no-quibble refund and agreed with our concerns. A very rare thing these days. Buy with confidence.
Other teas we received were delicious and it's good knowing your are helping producers and drinking a safe product. Sustainable business is important.
February 23, 2026
Reply from Rare Tea Company
Hi there,
We are glad to hear that you had a great experience and that all was resolved.
Thank you so much for your kind words and taking the time to leave this review!
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi Richard,
Thank you for taking the time to leave such a lovely review, we are glad to hear you enjoyed our tea!
Best wishes,
Rare Tea
Superb black tea
Superb black tea. I grew up in the UK drinking tea (black) and have drunk it all my life. This is the best tea I've ever tasted.
February 3, 2026
Reply from Rare Tea Company
Hi there,
Thank you for your kind words about our black tea, we're so glad you like it!
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi Terry,
Thank you for leaving us a lovely review, we appreciate this!
Best wishes,
Rare Tea
The tea is delicious and the service is…
The tea is delicious and the service is always first rate.
February 3, 2026
Reply from Rare Tea Company
Hi Sue,
Thank you so much for your kind words, we really appreciate this!
Best wishes,
Rare Tea
I forget the exquisite taste of really…
I forget the exquisite taste of really fine tea. Rare Tea Company reminds me.
February 3, 2026
Reply from Rare Tea Company
Hi Chris,
Thank you so much for leaving us a lovely review, we're so glad to hear this!
Best wishes,
Rare Tea
Reply from Rare Tea Company
Dear Susan,
Thank you for taking the time to leave us a review, we're really disappointed to hear this. We've reached out separately via email to try and help rectify the problem with the tea.
Best wishes,
Rare Tea
Terrific service
Not only do they sell the best tea but their service is totally terrific. I had problems with the Brexit tax which they sorted out swiftly, efficiently and generously. All in all a great company.
January 30, 2026
Reply from Rare Tea Company
Hi there,
Thank you so much for leaving us a lovely review, we're glad we could help rectify the customs problems for you!
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi John,
We really appreciate you taking the time to leave us a lovely review - thank you!
Best wishes,
Rare Tea
Quick and easy with excellent quality
Quick and easy with excellent quality. I will be a repeat purchaser.
January 28, 2026
Reply from Rare Tea Company
Hi there,
We're so glad to hear this, thank you for taking the time to leave us a review!
Best wishes,
Rare Tea
What's not to like?
The tea is delicious, and is delivered regularly. I can amend the order whenever I choose, if there is a problem I hear about it promptly with alternatives suggested.
January 28, 2026
Reply from Rare Tea Company
Hi Barbara,
Thank you for your kind words, we really appreciate this!
Best wishes,
Rare Tea
I love your teas
I love your teas. I may not enjoy every single one, but I appreciate that each tea is sourced sustainably. And they taste great.
January 28, 2026
Reply from Rare Tea Company
Hi Steven,
Thank you for leaving us such a lovely review, we really appreciate this!
Best wishes,
Rare Tea
Enjoying your tea each morning.
January 28, 2026
Reply from Rare Tea Company
Hi there,
We're so glad to hear this! Thank you very much for leaving us a lovely review.
Best wishes,
Rare Tea
The Rare Tea Afternoon Tea is my…
The Rare Tea Afternoon Tea is my favourite of their teas: refreshing and delicate, it is just what is needed at the end of the afternoon. Sometimes I have it in the morning too! 😊
January 21, 2026
Reply from Rare Tea Company
Hi John,
Thank you for leaving us such a lovely review and we're so glad to hear you're enjoying the Rare Afternoon Tea!
Best wishes,
Niamh
Really poor quality tea
January 20, 2026
Reply from Rare Tea Company
Dear Hj,
Thank you for taking the time to leave us a review, we're really disappointed to hear this. We've reached out separately via email to try and help rectify the problem with the tea.
Best wishes,
Rare Tea
Best wishes,
Rare Tea
Fantastic and Unique Selection That's Quality Tea
What a fantastic tea selection and the quality is outstanding. It's easy to order and the customer experience is very professional. Thank you for making tea drinking so pleasurable.
January 20, 2026
Reply from Rare Tea Company
Hi Marty,
Thank you for leaving us such a wonderful review! We really appreciate this.
Best wishes,
Rare Tea
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