While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased a multicolor striped sweater and they sent the sweater in a completely different color theme than what is pictured. Extremely disappointing. Given the horrible reviews about returns I’ll... See more

Rated 4 out of 5 stars

Shipping very slow. No doubt goods were coming from overseas - certainly not South Carolina, USA. Clothing has no content label or place of origin, which maybe a US requirement. Fabric was synthetic o... See more

Rated 5 out of 5 stars

Dress is adorable and well made. Only issue (and it isn't huge) is the snugness through the arms. However, I was warned about that by reading another purchaser's review. My husband loved it when I... See more

Rated 4 out of 5 stars

The experience was difficult as no one let me know that my second dress was holding up my order which I wanted for a special occasion. Once I inquired they quickly canceled the 2nd dress so my other d... See more

3.7

Average

TrustScore 3.5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The tracking number isn’t working and…

The tracking number isn’t working and I’ve been waiting a month and my credit card has been charged 138.00! I’m thinking this is a scam.
My order number is 11082053
You have my phone number CALL ME! Because there’s no phone number to call you. I will call my credit card issuer and tell them not to honor this if I don’t hear soon.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Replacing as dress too small

The first dress arrived in good time. It turned out to be a bit small so all I needed to do was to pay extra postage and a replacement was sent and I did not need to send the first one back. The dress was lovely and really well made service was excellent.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free change of size

The size was incorrect and they made my shopping extra special by replacing it for the correct size without hassle and without having to return the original dress. Who does that anymore, thank you Rasney.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Love the clothing

Takes a while to get your items but, when you do it is worth the wait. Good quality clothing and I love everything I have ordered through Rasney!! ❤️

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Charities and your company

Charities and your company: It was a long wait to receive the dress, but it is beautiful and simple. I want to know more about your company, how can I learn about you? How can I learn about the charities you support?

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great Purchase!

Dress is adorable and well made. Only issue (and it isn't huge) is the snugness through the arms. However, I was warned about that by reading another purchaser's review. My husband loved it when I wore it and I've had loads of positive comments from the ladies at church! Just wish it didn't take so long for shipping (about 3 weeks).

August 24, 2024
Unprompted review
Rated 4 out of 5 stars

The experience was difficult as no one…

The experience was difficult as no one let me know that my second dress was holding up my order which I wanted for a special occasion. Once I inquired they quickly canceled the 2nd dress so my other dress shipped, though not in time for the ocassion. I do love the dress though!

July 2, 2024
Unprompted review
Rated 2 out of 5 stars

I had an issue with three of the…

I had an issue with three of the dresses I ordered and it took a while to get an address to return them to the company and today I just received a box with the three dresses in it and they left me a big note that I had sent the to a company called Ramsey. The address they gave me was crossed out but they were not kind enough to give me a proper address so I could still return them. I have heard of
Scams and this is the first time I have been victim to one. I expect the proper address to be sent to my email address at once and for them to take care of this mess

August 20, 2024
Unprompted review
Rated 4 out of 5 stars

I love the dress

I love the dress, but I accidently ordered it twice and trying to get Pen Pal to advise me how to send back and be credited to my back. The dress I opened was just paid thru my bank not pen pal (even though deducted from my bank.
Thank you.
Janice Maughan 801-942-1812

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

As with the previous reviewer

As with the previous reviewer, I should have researched this company. They sent me two dresses and billed me twice. When I tried to return one, I was initially told returns were only for damaged products. When I pointed out that their website said nothing about damage & promised returns & money back within 30 days, they initially offered me $11. (Dress + shipping was $60). When I threatened them, they offered me $28. When I reported them to Visa, they offered a refund for the dress but not the shipping. I mailed the dress back with a tracking number as they requested. They said they refunded my money. They have not. (I will note that the dress itself is very nice but I didn't order two. These are not good business people.)

August 9, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look