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See what reviewers are saying

Rated 5 out of 5 stars

One of the best customer care I have ever received. They are available person to person over WhatsApp and reply within minutes. Really amazing. Keep it up!

Rated 5 out of 5 stars

In the beginning I was not sure as I came across this website for the first time, so I chose only COD for the first order, but my experience has been very pleasant and nice. Support was good and pack... See more

Rated 1 out of 5 stars

They sent a half-used item with gashes and scratches in a used-like condition (probably after someone returned it after use). Even after repeatedly making calls and sharing images where the scratches... See more

Company replied

Rated 5 out of 5 stars

I just got the 1 litre cooker from Rasoishop and it's amazing! 🙌🔥 It's perfect for cooking small portions or for when you're on the go. The quality is top-notch and it cooks food evenly and quickly.... See more

Company details

  1. Kitchen Supply Store

Written by the company

RasoiShop is India's First Omni Channel Kitchenware Retailer dealing with 80+ Brands in Kitchenware Categories such as Gas Stoves, Chimneys, Mixer Grinders, Blenders, Juicers, Cookers, Cookware, Bakeware, Dinnerware, Kitchen Tools, Ceramicware, Crockery, Clay Utensils, Stainless Steel Utensils, Kitchen Storage, Flour Mills, Kitchen Decor and much more


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

70 reviews

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Rated 5 out of 5 stars

Best customer care

One of the best customer care I have ever received. They are available person to person over WhatsApp and reply within minutes. Really amazing. Keep it up!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Softell millet mill id highly rated for its strong performance and quality, it grinds 7-10kg/ hour efficiently, has a stone-based system with auto- clean, and is energy - saving Customers appreciate its durability and easy to use, making it a reliable choice for home millet and multi- grain grinding

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Grab & Run Kind of Business!

Please don't order with your credit or debit card at Rasoishop.com because they call it a prepaid order and you will not be able to cancel your order in any circumstance. They claim it to be easy to work with but this is a home based business the phone calls are answered my only one non-professional lady I think who is the relative of the owner on this business. Once you order this so called prepaid order you will be out of luck. Even if the order is of not the quality you expect specially if you order a Softel brand item, you will be stuck with the order.
I ordered Neelam brand Multi Kadai from Amazon for ₹1700 but cancelled it and ordered this Softel multi kadai for the same price thinking this is better then Neelam. Within 5 minutes I realized that this kadai didn't have thick multi clad bottom for proper induction heating. The lady on the phone refused to cancel my order and started interrogating me on the phone like why you are cancelling, what is the problem, you will now get your money back on the debit card but only Gift Card will be issued. Then I realized that this is a grab and run scheme. Once I realized that I had no chance of getting my money back I reluctantly agreed to have my order proceed. Today I received my order and I see that the bottom of the kadai is not thick enough for induction heating to be efficient. The accessory plates are not of the sturdy quality. They feel flimsy thin.
So please don't fell into the trap as me and think twice before doing business with rasoishop.com. It is a riskshop.com. Thank you.

February 16, 2025
Unprompted review
RasoiShop logo

Reply from RasoiShop

Thank you for your feedback. However, we would like to clarify a few important points for accuracy:

There has been no call, WhatsApp message, or email from your side on our official helpline (7818878188) regarding any cancellation request, concern about product quality, or request for clarification.

At the time of placing the order, you had specifically mentioned that the product needed to be taken to the USA, and requested us to expedite the dispatch. Based on this, we arranged priority air courier and ensured it was packed securely — keeping your time constraints in mind.

You had called to expedite the delivery, not to cancel or seek a refund. If we had any intention of running a "grab and run" scheme, we wouldn't have taken the extra effort or expense to dispatch the order swiftly — especially after receiving payment.

The Softel Multi Kadai you ordered comes with a 10-year steel warranty, which many other brands do not offer. If there was any issue with the product or your expectations, we would have been happy to assist — had you simply reached out to us.

We always encourage customers to get in touch directly before concluding a service or product is unsatisfactory. A simple message or call could have helped resolve this swiftly.

If there’s anything else we can support you with, please feel free to reach us at 7818878188. We’re always here to help.

Rated 1 out of 5 stars

DO NOT BUY. THEY SELL CHEAP USED GOODS IN LOW PRICE

They sent a half-used item with gashes and scratches in a used-like condition (probably after someone returned it after use). Even after repeatedly making calls and sharing images where the scratches were clearly visible, the horrible customer agent kept denying that anything was wrong with their product. Their cheap prices actually come from such malpractices where they sell off stuff after it has been damaged.

July 10, 2024
Unprompted review
RasoiShop logo

Reply from RasoiShop

Dear Mr. Debayan,
We’re truly sorry to hear about your experience, especially given this was your third order with us—without any past concerns.

Your claim that we sell used products or follow unfair practices is incorrect. We source directly from reputed manufacturers and maintain in-house stock to ensure both quality and competitive pricing. Our affordable prices come from smart procurement—not shortcuts.

In fact, you purchased via No Cost EMI, where we absorbed the interest to make your ₹3000 order more convenient to pay in 4 easy instalments—another example of how we go the extra mile for our customers.

We’ve reached out to assist further.
📞 78188 78188 | 📧 ecom@rasoishop.com

Let’s resolve this constructively.

Rated 1 out of 5 stars

Be careful to buy from rasoishop very…

Be careful to buy from rasoishop very poor service & no response on calls and emails. I bought Green colour bottle which has same colour cap image on the website but the delivered Green bottle which has black colour cap & they are not ready to return the product saying its correct as per website image. Even my return request also approved.

July 11, 2024
Unprompted review
RasoiShop logo

Reply from RasoiShop

Dear Madhu,
We sincerely apologize for the cap mismatch — it occurred due to a packing error at the brand's unit. Upon your feedback, we verified and dispatched the correct green cap on 05/07/2024.

We hope the matter is now resolved. If so, we kindly request you to consider updating or removing your review. For any further help, we're always available at ecom@rasoishop.com or 78188 78188.

Rated 1 out of 5 stars

Be carefull to buy from rasoishop they…

Be carefull to buy from rasoishop they dnt have friendly return policy with poor customer service and products are like used one

July 1, 2024
Unprompted review
RasoiShop logo

Reply from RasoiShop

Dear Mazher,

We’re sorry to hear about your concern.

Please note that the product delivered was exactly as per your order. Since it matched the item selected and was unused, it didn’t qualify for return under our policy.

Our return guidelines are clearly mentioned on our website to ensure transparency. However, if anything remains unclear, we’ll be happy to assist you further. You can reach us at ecom@rasoishop.com or call 78188 78188.

If your concern has been addressed, we kindly request you to consider updating or removing your review.

Rated 5 out of 5 stars

Good service by Rasoi Shop,quality…

Good service by Rasoi Shop,quality product. Amazing pressure cooker. Good quality and so cute Purchased softel pressure cooker.
The cooker has good thickness and very strong.Though inner lid it cooks food so fast. It is small and easy to clean.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Rasoi shop is a great place to go for…

Rasoi shop is a great place to go for your kitchen needs, The staff and customer support service over here is something which makes it apart from the other e-commerce platforms. Great going The rasoi shop team, kudos to your greatwork.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

I just got the 1 litre cooker from…

I just got the 1 litre cooker from Rasoishop and it's amazing! 🙌🔥 It's perfect for cooking small portions or for when you're on the go. The quality is top-notch and it cooks food evenly and quickly. Plus, it's super easy to clean! I highly recommend it if you're looking for a compact and efficient cooker.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Good and trusted company and staff

Good and trusted company and staff
Recently I had purchase aata chacki they and explain how to use and how to work and safe also and after that I called for some issue for family related to appliance they send technician and solve the problem

May 3, 2024
Unprompted review

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