Just found this company and it made my day. They have a great selection of wines. More importantly for me they stock some wines that can be difficult or impossible to find on the high street. Their cu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It starts with an interesting and well constructed wine list but the outstanding feature was the customer service on a relatively small first order. The carrier didn’t perform well (broken bottle and... See more
Company replied
Ratcliffe & Co had the wine I wanted at a competitive price. Online ordering was easy and communication great. The wines were despatched quickly and arrived as scheduled. Oh and did I mention the wi... See more
Company replied
Outstanding service, I had a problem with the delivery driver not delivering on the correct day. This company spoke to me over the phone, no robots, genuine good business people. Eventually got my ord... See more
Company replied
Company details
Written by the company
Well, if you’re looking to find out more about us, then you’re in the right place. We are Ratcliffe & Co Wines, a small family run business based in the heart of Norfolk. After working on various projects within in the food and drink industry, our passion for wine has built-up over a long period of time. We decided to take it to the next level in 2016 which is when Ratcliffe & Co Wines was born. Our core aim is to showcase some of the most fascinating wines at great prices. We never compromise, all our wines are of exceptional quality, some of them even gracing the wine lists of Michelin-starred restaurants and venues not just in the UK, but across the globe. Our portfolio consists of some of the finest family run producers and wineries from around the world, we have over 1,000 wines, including classic world wine regions, as well as some exciting hidden gems from emerging regions. Our ambition is to grow by encouraging the wine lovers of the UK to come on this journey with us, taking the opportunity to discover more of your favourite varietals and maybe some unfamiliar ones too. We are a little company with big ambitions, however, we always place our customers’ needs at the heart of everything we do; for us it’s about providing that personal touch, endeavouring to make every contact or transaction we have informative and enjoyable.
Contact info
1 Moors Farm Cottages, Marsh Road, PE14 8PW, Outwell, Norfolk, United Kingdom
- 07777132028
- info@ratcliffe-co.com
- ratcliffe-co.com
People also looked at
Just found this company and it made my…
Just found this company and it made my day. They have a great selection of wines. More importantly for me they stock some wines that can be difficult or impossible to find on the high street. Their customer service is also excellent. They are happy to help with any queries you may have. And reply in good time.
May 7, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Iain, Thank you so much for your kind review. I'm delighted you enjoy our range of wines.
Kind Regards, Josh
Great wines and service
Ratcliffe & Co had the wine I wanted at a competitive price. Online ordering was easy and communication great. The wines were despatched quickly and arrived as scheduled.
Oh and did I mention the wines are amazing.
Thanks
March 12, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Julian,
Thank you very much for your kind review. I'm really pleased to hear the ordering process was smooth, the delivery arrived as planned, and most importantly, that you enjoyed the wines.
Your support is greatly appreciated.
Best wishes,
Josh
Fantastic Company
Fantastic Company
Glenn and the team have always been very helpful when I place an order. The wines are top quality and delivered quickly and in perfect condition.
February 24, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Michelle,
Thank you for your lovely review - we really appreciate your continued support.
Best wishes,
Josh
Reply from Ratcliffe & Co Wines
Hi Meb,
Thank you for your review - I'm really pleased you enjoyed the wine and that it arrived quickly.
We appreciate your support.
Best wishes,
Josh
Outstanding service
Outstanding service, I had a problem with the delivery driver not delivering on the correct day. This company spoke to me over the phone, no robots, genuine good business people. Eventually got my order. Very kind, very efficient and the wine was beautiful, thank you.
February 6, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Abigail,
Thank you so much for your lovely review. I'm really pleased we could speak with you directly and get everything sorted, even though the delivery didn't go to plan initially.
It means a lot to hear the wine was worth the wait and that you felt well looked after - thats exactly what we aim for.
Best wishes,
Josh
Kept me in touch throughout
Kept me in touch throughout, good prices excellent speedy delivery of very well packed and protected bottles…..Thoroughly recommended!
January 30, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Raymond,
Thank you very much for your kind review. I'm really pleased to hear you felt well looked after and the delivery was quick, well-packed and good value too.
Thanks for the recommendation - it's genuinely appreciated.
Best wishes,
Josh
First time ordering and had an…
First time ordering and had an excellent experience. Good value wine, and great delivery price and speed.
January 22, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Sophia,
Thank you very much for your review. I'm delighted to hear your first order was a great experience and that you were happy with the value and delivery speed.
We hope to look after you again soon - thanks for choosing Ratcliffe & Co Wines.
Best wishes,
Josh
Excellent customer service
It starts with an interesting and well constructed wine list but the outstanding feature was the customer service on a relatively small first order. The carrier didn’t perform well (broken bottle and broken promises!) but the Ratcliffe team handled things very well indeed. Attentive. Considerate. Concerned. Responsive. It got them a follow on order as a result.
January 26, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Peter,
Thank you very much for your thoughtful review. We're delighted you enjoyed the wine list, and we really appreciate your understanding when things don't go to plan with the carrier.
We're pleased we could put things right and look after you properly - and even more so that it led to a follow-on order. That means a great deal to us.
Thanks again for your support,
The Ratcliffe & Co Wines Team
Pleased to find wine I was looking for…
Pleased to find wine I was looking for with excellent service & prompt delivery
January 23, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Mr Fernandez,
Thank you very much for your review. We're pleased to hear you found the wine you were looking for and that the service and delivery were spot on.
Thanks again for choosing Ratcliffe & Co Wines - much appreciated.
Best wishes,
The Ratcliffe & Co Wines Team
Great small business.
First time I have tried ordering wine from this company and I must say I was really pleased with my delivery, it was very well packed and the wine is just as i expected, I will definitely be using this small business again definitely 5 stars 🌟
January 25, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Helen,
Thank you so much for your kind review. We're delighted to hear your first order arrived safely, was well packed, and that the wine was just what you expected.
It means a lot to us that you'd choose to shop with our small business again - thanks for the 5 stars!
Best wishes,
The Ratcliffe & Co Wines Team
Great delivery
They had just the wine we were looking for at a competive price. The wine was delivered quickly and was pacakaged beautifully.
January 15, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Claudia,
Thank you very much for your lovely review. We're really pleased we had exactly what you were looking for and that it arrived quickly and well packaged.
Thanks again for choosing Ratcliffe & Co Wines - much appreciated.
Best wishes,
The Ratcliffe & Co Wines Team
Excellent Service
From placing the order for my wine I was kept informed of the development of my order and delivery and it was handled expertly by Glenn and I was very satisfied with service I received and will certainly use Ratcliffe & Co Wines in the future.
December 18, 2025
Unprompted review
Reply from Ratcliffe & Co Wines
Hi David,
Thank you very much for your kind review. We really appreciate your support and look forward to helping you again in the future.
Best wishes,
The Ratcliffe & Co Wines Team
Excellent boutique supplier
Excellent choice of high quality wines not available at larger retailers, and smooth delivery process.
January 3, 2026
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Mark,
Thank you for the lovely review. We're really pleased you enjoyed the range and found the delivery process smooth.
Thanks again for choosing Ratcliffe & Co Wines - it's much appreciated.
Best wishes,
The Ratcliffe & Co Wines Team
Whilst we haven’t actually drunk the…
Whilst we haven’t actually drunk the wine yet. The swift delivery and finding wines that were difficult to find elsewhere means we can’t fault anything yet.
December 31, 2025
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Robert,
Thanks very much for your review. We're pleased to hear the delivery was swift and that you found some wines that were tricky to track down elsewhere.
We hope you enjoy them when you do get around to opening a bottle - and thanks again for choosing Ratcliffe & Co Wines.
Best wishes,
The Ratcliffe & Co Wines Team
To be honest I left it a bit late to…
To be honest I left it a bit late to order some specific wines for a new year eve's party but Ratcliffe were great getting the wine to me with three days to spare - great service.
December 28, 2025
Unprompted review
Reply from Ratcliffe & Co Wines
Hi Mark,
Thanks very much for your review. We're really glad we could get the wines to you in plenty of time for New Year's Eve and that you were happy with the service.
Enjoy the wine, and thanks again for choosing Ratcliffe & Co - it's much appreciated.
Best wishes,
The Ratcliffe & Co Wines Team
New Customer....Very happy!
Very happy with the choice and the price point of the Wines! Speedy delivery too!
December 22, 2025
Unprompted review
Reply from Ratcliffe & Co Wines
Thanks, Hayley. Enjoy the wine.
Happy Christmas.
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Reply from Ratcliffe & Co Wines
Hi Roger, thank you very much for your review. We really appreciate your feedback.
great wine good customer service and…
great wine good customer service and quick delivery
September 3, 2025
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
Reply from Ratcliffe & Co Wines
Thank you for your kind review. We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.