We have known Ross Middleton for a number of years through various companies and he came highly recommended by my parents. We feel reassured that we are in safe hands with Ross, Callum and Ellie at R... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a client of Rathbones for twenty plus years so have known several fund managers. Each has provided excellent service. My current fund manager, Kate Palmer, provides impeccable service too... See more
Company replied
We have been dealing with Jason Hallam and Laura Atkins for over six years. We value their advice, support and expertise, but above all their ability to clearly explain, analyse and summarise investm... See more
Company replied
We have been clients of Rathbones Glasgow for some time. Over the years we have been looked after very well with our investments under regular and careful review. This is especially important given... See more
Company replied
Company details
Written by the company
Rathbones provide individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients' wealth.
Our services
Written by the company
- Investment Management
- We offer extensive investment management services that are built around you, your future goals and your values. Our starting point is to discuss your individual investment needs and develop a personal investment plan for you.
- Financial Planning
- Financial planning can help you organise your finances so you can make the most of your money. We start by getting to know you and your current and long-term needs as well as any personal goals. Using this information, we will work with you to create clear and precise financial objectives to work towards, aiming to reduce complexity and help you focus on what matters to you.
- Asset Management
- Rathbones Asset Management is the fund management division of Rathbones Group, which offers a range of actively managed funds covering variety of asset classes to meet your capital growth and income requirements.
- Family Office, Trust and Tax Services
- We offer a range of corporate trustee, corporate executorship, trust advisory, inheritance tax and succession planning, tax planning, and private philanthropy services.
- Offshore Investment Management
- Based in both Guernsey and Jersey, we cater for the investment needs of individuals and families, charities and professional advisers who are looking for offshore investment management.
- Ethical and Sustainable Investment
- For over 20 years, our Greenbank team has been at the forefront of creating bespoke ethical, and sustainable portfolios for our clients.
- Personal Injury and Court of Protection
- Our dedicated personal injury (PI) and Court of Protection (COP) team works closely with clients, deputies, trustees and families to help meet their current and future needs.
Contact info
30 Gresham Street, EC2V 7QN, London, United Kingdom
- 020 7399 0000
- rathbones.com
4.9
Excellent
492 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rathbones Guildford
Having used Matt Farrer for a few years now I have always found his support excellent and provided direction and advice when I have needed it most. No hesitation in recommending.
February 12, 2026
Unprompted review
Reply from Rathbones
Dear Darren,
Thank you for sharing your comments. It’s good to hear that Matt’s guidance has been helpful and that you’ve felt supported when it’s mattered most.
Best wishes,
Angus
Great service
I have been working with Angus Kerr and the team at Rathbones Glasgow for many years and have always found their service to be first class. Angus is very professional in all our interactions and responds quickly to any questions or requests. Highly recommended.
February 13, 2026
Unprompted review
Reply from Rathbones
Dear David,
Thank you for sharing your feedback. We’re pleased to hear that your experience with Angus and our Glasgow team has been consistently positive, and that you’ve felt well supported over the years.
Best wishes,
Angus (a different one)
I have regular engagement with my…
I have regular engagement with my banker, always responsive to queries and a great app.
February 12, 2026
Unprompted review
Reply from Rathbones
Dear Scott,
Thank you for your feedback. We are pleased to hear you value the regular engagement and responsiveness from the team, as well as your experience using the MyRathbones app.
Best wishes,
Angus
Rathbones are the best
Rathbones service and performance have been outstanding. Have been a client for the last decade. Angus Kerr is very responsive and always ahead of the game when it comes to any questions. Would highly recommend them.
February 12, 2026
Unprompted review
Reply from Rathbones
Dear Steven,
Thank you for your feedback and for your continued trust over the past decade. We are very pleased to hear that you have been happy with both our service and performance, and that you have found the support and responsiveness from Angus helpful.
Best wishes,
Angus (a different one)
Five star service from the Glasgow…
Five star service from the Glasgow office well done team Rathbones (Glasgow).Pleasure working with you.
February 12, 2026
Unprompted review
Reply from Rathbones
Dear Euan,
Thank you for your feedback. We are very pleased to hear you have enjoyed working with our Glasgow team and that your experience with them has been so positive.
Kind regards,
Angus
I have been a customer of Rathbones…
I have been a customer of Rathbones [and previously Investec] at the Cheltenham Office for a number of years. Mark Walsh has provided and excellent service to me and my investments feel safe in his capable hands.
December 18, 2025
Unprompted review
Reply from Rathbones
Dear Charles,
Thank you for taking the time to share your feedback. It’s great to hear that you’ve felt well supported by our Cheltenham team and that Mark’s advice has given you confidence in your investments. We appreciate your continued trust in us.
Best wishes,
Angus
I moved to Rathbones….
I moved my pension and investment portfolio to Rathbones nearly a year ago, and have been delighted with the service provided by the company. In particular, our investment manager Matt Fry has been very approachable, provides regular updates and really seems to understand my needs. He is a lovely guy and I feel I can really trust him and the team. All is good. All in all it was a good move.
February 11, 2026
Unprompted review
Reply from Rathbones
Dear Jill,
Thank you for sharing your experience with us. It’s encouraging to hear that the move to Rathbones has felt positive for you and that Matt’s support has helped you feel well informed and understood. We’re pleased you feel confident in the team.
Best wishes,
Angus
Highly Professional
My contact Keith as well as being highly proficient at his job, always takes the time to explain things in a way which is easy to understand. Our meetings are always constructive and his experience is not in doubt. Would highly recommend Rathbones if you are looking around for good professionals to invest your money.
February 5, 2026
Unprompted review
Reply from Rathbones
Dear Consumer,
Thank you for taking the time to share your experience. We're very pleased to hear that your contact, Keith, has been both highly proficient and clear in his explanations, helping ensure your meetings are both constructive and easy to follow. It's great to know his experience and approach have given you confidence in how your investments are managed.
Best wishes,
Abbey
As a recently bereaved widow whose…
As a recently bereaved widow whose husband had mostly dealt with our financial affairs, I am very grateful to James Hedley and his team at the Liverpool office. Through their support I felt informed and in control again. James is extremely knowledgeable and always available to answer questions and offer suggestions to maximise my portfolio. Together we have made adjustments to better suit my new circumstance and planned for my future. It is very comforting to know everything is now in order and that going forward I will be taken care of.
February 11, 2026
Unprompted review
Reply from Rathbones
Dear Consumer,
Thank you for sharing your experience, and we've very glad that James and the team at our Liverpool office have been able to support you. It's great to know that our team's guidance has helped you feel informed and back in control, and that James' knowledge, availability and thoughtful advice have been reassuring as you plan for the future - he will be delighted with this feedback!
Best wishes,
Abbey
Stefan Szynaka
I’m am a client of Rathbones (and before that, Investec) and have always been very happy with the help and support that I have received. My portfolio has performed very well too during all this time.
My Investment Director is Mark Walsh, in the Cheltenham office, who has always been a pleasure to work with. He has always offered very sound advice and has been very responsive to any issues that have arisen.
Stefan Szynaka
April 24, 2025
Unprompted review
Reply from Rathbones
Dear Stefan,
Thank you for taking the time to share your experience. We're delighted to hear that you've been so happy with the support and guidance you've received over the years. It's great to know that your portfolio has performed well throughout this period. We're pleased to hear that working with Mark has continued to be such a positive experience, and that his sound advice, responsiveness and professionalism have helped you feel confident in how your investments are managed.
Best wishes,
Abbey
Niki has been great
February 10, 2026
Unprompted review
Reply from Rathbones
Dear Adam,
Thank you for leaving your review. It's great to hear that Niki has been great - she will be delighted to hear your 5-star feedback!
Best wishes,
Abbey
I have been a client of Rathbones for…
I have been a client of Rathbones for over 40 years. Throughout this time, the company has provided me with a consistently high quality service structured around my individual needs, changing circumstances and financial objectives. Since 2005, my investments have been successfully nurtured, protected and boosted by James Hedley with whom I have built a very positive working relationship. I greatly value his clear and informative analysis of market complexities; appreciate his tolerance of my ignorance in such matters; and welcome his enduring optimism which has stabilised my blood pressure during turbulent times!
I must also commend Caroline Kirkham, and Tracey Barrett ( Tax Department ) who tackle my financial affairs with five-star efficiency, professional integrity and unfailing good humour.
Applause then all round for the human side of Rathbones, and top marks also for the online facility with it's wealth of accessible and extremely useful resources such as seminars, market updates and so on.
I must also
February 9, 2026
Unprompted review
Reply from Rathbones
Dear Alex,
Thank you for taking the time to leave such a thoughtful review. It's great to hear that our team have provided you with a consistently high quality service over the last 40 years focused on your individual needs, changing circumstances, and financial objectives. We're delighted to hear that James, Caroline, and Tracey have been so helpful in helping you feel confident in your portfolio and ensuring everything is explained to you. They will be so happy to hear your feedback!
Best wishes,
Abbey
Very good personal service
My family and I have been clients of Rathbones through its various iterations for many years. James Hedley and his team provide an excellent servicewith regular communication and advice together with easy portfolio access through the app.
The length of the relationship tells its own story.
February 9, 2026
Unprompted review
Reply from Rathbones
Dear Tom,
Thank you for taking the time to share your experience. We're delighted to hear that you and your family have been clients for many years, and that James and his team continue to provide excellent service. It's great to know the regular communication, clear advice, and easy access to your portfolio through the app have all helped you feel well informed and supported.
Best wishes,
Abbey
My husband has written a “business”…
My husband has written a “business” like review, I want to write how Darren Elmes has help us through the years. He has never let us down with financing the housekeeping! I look forward the his annual visit.
February 3, 2026
Unprompted review
Reply from Rathbones
Dear Prue,
Thank you for sharing your feedback. We're so pleased to hear how much Darren has supported you over the years. It's wonderful to know his guidance has helped you feel reassured and that his visits are something you genuinely look forward to.
Best wishes,
Abbey
First class advice with a good personal…
First class advice with a good personal relationship with James Hedley
February 7, 2026
Unprompted review
Reply from Rathbones
Dear E L Forbes,
Thank you for your kind feedback. We're delighted to hear that you've received first-class advice and built such a positive relationship with James. He will be so happy to hear your feedback!
Best wishes,
Abbey
James Hedley and Caroline Kirkham excellent service
James Hedley and Caroline Kirkham in the Liverpool office have provided my family with a very professional service with good communication and access to information via apps and online accounts to allow me to monitor my financial portfolio's performance. They have given me good advice on financial matters and guided me through the process of setting up accounts for my wife, sons and brother to enable all to invest in relevant financial markets and at the appropriate levels of risk. The Rathbones performance has generally been better than some of the other firms used and I have built up trust in their services knowing they will be well managed.
February 6, 2026
Unprompted review
Reply from Rathbones
Dear Paul,
Thank you for taking the time to share your experience. We're delighted to hear that you've felt well supported by James and Caroline in our Liverpool office. It's great to know that their professional approach, clear communication, and guidance have helped you and your family navigate a range of financial matters with confidence. We're also pleased that you've found the online access and our MyRathbones app useful!
Best wishes,
Abbey
Highly recommended
Excellent service and management of my financial affairs, and delivered professionally from the team. Communication is clear and regular, expectations always met, and the overall experience is very positive. From the office leadership to the administrators, all superb. I would comfortably recommend Phil and the whole team.
December 2, 2025
Unprompted review
Reply from Rathbones
Dear George,
Thank you for sharing your feedback. We're delighted to hear that you've received such excellent service and support from Phil and the wider team. It's great to know that communication has been clear and consistent, expectations have been met, and that your overall experience has been so positive.
Best wishes,
Abbey
Great service
My parents and my wife and I have dealt with James Hedley for many years . We have always had an excellent service from him and everyone at Rathbones . I would reccomend them and trust them with our investments
December 12, 2025
Unprompted review
Reply from Rathbones
Dear James,
Thank you for taking the time to share your experience. We're delighted to hear that you and your family have received excellent service from James over the years, and that the trust you place in him and the wider Rathbones team has continued to feel well-founded. It's great to know you would recommend us and feel confident in how your investments are managed.
Best wishes,
Abbey
A professional working dialogue
My Rathbone investment manager gives me a very comprehensive and personal service and I have every confidence in his management. I have a professional background in financial services so take a keen interest in market developments. Nothing is too much trouble for my investment manager with whom I have an excellent working dialogue.
February 5, 2026
Unprompted review
Reply from Rathbones
Dear Noel,
Thank you for sharing your feedback. We're pleased to hear that you've received such comprehensive and personal support from your Investment Director, and that the ongoing dialogue has helped you stay closely involved in market developments. It's great to know you feel confident in the way your portfolio is being managed and that nothing is ever too much trouble when you need guidance.
Best wishes,
Abbey
Excellent service from Rathbones
After advising my parents for many years on their financial investments, Darren Elmes was introduced to us and what a great relationship we have built with him over the last ten years. The merger from Investec to Rathbones was seamless and Darren has continued to advise us with his professional and also personable style. Future planning has been made possible with his skill of reading the markets and advising us of the best outcomes. We have also been advised by Amanda Cook since my father sadly passed away 4 years ago and have built a strong relationship, she has guided and advised with such knowledge, taking the raw edge off our sad situation. You will be in safe hands with Darren and Amanda .
Tracy and Frank Laskey
February 4, 2026
Unprompted review
Reply from Rathbones
Dear Tracy and Frank,
Thank you for taking the time to share your experience. We're delighted to hear how much confidence you've built with Darren over the past decade. It's great to know that Darren's professional yet personable approach has supported your long-term planning and helped you feel well guided through changing conditions. We're also grateful for your kind words about Amanda - we're glad she has been able to offer clarity and reassurance during a difficult period for your family, and that her support has made a meaningful difference. Both Darren and Amanda will be so happy to hear your feedback!
Best wishes,
Abbey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.