There was an issue with our purchase…
There was an issue with our purchase but Rattan Decors sorted it out promptly and efficiently, I would recommend them
March 12, 2022
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Company details
Written by the company
Here at Rattan Decors, we uphold our primary goal of providing quality products that aim to provide customers with rattan decorations that will be able to improve their lifestyle. With a diverse global team leading the journey towards innovative solutions, we work to always provide the best customer service through collaborative relationships in our company and with our clients. The Rattan Decors was started to give each and every household the convenience and confidence of decorations that will light up the atmosphere within homes and we aim to make your living lifestyle experience unforgettable.
Contact info
London, United Kingdom
- support@rattandecors.com
- rattandecors.com
Excellent delivery process item…
Excellent delivery process item purchased not as solid as I liked
March 4, 2022
Lovely Christmas tree, highly recommend!
Rattan decors were amazing. We found an identical Christmas tree on another site for much more money so ordered from here. Received the Christmas tree within a few days with no delivery fee. Love the tree, am very happy with the purchase. Would highly recommend
December 16, 2021
Reply from Rattan Decors
Dear Lauren,
Thank you for your kind words, it was our pleasure to serve you and we are glad our customers got value for money during these unprecedented times with Covid.
Seasons Greeting from the Rattan Decors Team
The delivery is too long .
The delivery is too long ., the only contact is email which you will never get response on time., :(
December 10, 2021
You are asking me for a review and I…
You are asking me for a review and I haven't even received the order yet!!!
December 10, 2021
Reply from Rattan Decors
Dear Tracey,
Thank you for review and patience with your order. We understand at the time of writing the review you haven't received your order however I have noticed it was delivered an hour later.
We understand the Christmas period can be a stressful time especially when you are expecting your Christmas Tree. We would like to remind our customers our delivery service, we offer a free 2-5 business days delivery service and in most cases we fulfil order within 24 hours. Once the order is with the delivery/courier company we are unable to influence the speed of the delivery. Your order was collected by the delivery company on Monday and it was delivered on Friday therefore we feel we have delivered the service when you placed your order.
Furthermore we would like remind customer deliveries are being affected due to "ongoing Covid restrictions, high seasonal volumes and winter weather conditions". Also there has been local issues such as COVID-related self isolation, high levels of sick absence, resourcing, or other local factors.
Nevertheless we appreciate your feedback and we look to see if we can look to improve our delivery service and explore other delivery partners.
Everyone at Rattan Decors wants to wish you a Happy Holidays and prosperous New Year.
Great customer Service!
Great customer service, Team honoured offering me the introductory price of new product after they increased the price. Kept me informed every step of the way. Great Xmas tree, great price!
December 2, 2021
Reply from Rattan Decors
Hi Gareth,
Thank you for your kind words, we would like you like to thank you for your understanding regarding the change in price and placing your trust with us to make our Christmas tree a part of your festive celebrations this year.
Seasons Greeting from the Rattan Decors Team
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