Rattan Hut Reviews 

From ordering to delivery, this was a fairly stressful experience as the Cheltenham set was severely delayed. Poor communication along the way.
Like many others, we took up the “free egg chair” offer, ordered the set & chair in grey. Without notifying us, they sent a brown egg chair and refused to exchange it.
They have breached consumer law and the distance selling regulations!
Roll on some months and the frame of the egg chair began to rust, despite being kept under cover for much of the time. This is where their “5 year guarantee” is not worth the paper it’s printed on. They refused to honour it. I was promised paint so we could repair it. Unsurprisingly, this never arrived.
I’ve contacted Trading Standards & consumer rights groups, and a couple of reporters at daily newspapers. I was then, in September 2024, promised a replacement chair. This was due to arrive in January. As of September 2025, it has STILL not arrived (nor has the paint). We’ve had an email from a shipping company which says it’s due to arrive today and to click on a link . We wonder if Rattan Hut’s database has been hacked, and will update this review.
AVOID.
Update: what a surprise- the chair didn’t arrive. “Not loaded on vehicle”. Doubt if it will ever turn up.

Product and quality of delivery were excellent speed of delivery was disa.

Ordered a Cheltenham outdoor 8 seater aluminium sofa set without firepit on 30th June 2025. Wasn't until I had ordered & paid that I found out there would be a nearly 2 month lead time which was disappointing. Tried to call customer services many times but they never answer the phone. Did get some response on the online chat but no real help. After checking Trust

pilot reviews on Rattan Hut I was not optomistic that I would receive my order at all & regretted ordering. Actually did receive my order at the begining of August 2025. The deluvery by Palletforce was great. I'm actually very pleased with the Chetenham set - easy to build ,
quality components, frames & cushions. I did get a free Egg Chair & waterproof covers for the sofa set. These items are good quality too. My only negative experience was the lack of communication opportunities with Rattan Hut. If they had been
a bit more responsive then I wouldn't have had weeks of worry about spending £1600 & not sure if I'd get my order. I understand there may be waiting times for items but this needs to be made clear before purchase.I would have given 5 stars if not for this issue. Since my order
was received Rattan Hut have hounded me by email ( 2-3 times a week) to do a Trust pilot review. Probably automatically generated but here you are 'Daniel' from Rattan Hut - here's the review so stop the emails now.

Quality of the furniture is excellent, if only they had been as keen to give an update on the delivery as they are on a rating!!!

Although the delivery time was long, it was as stated on order and when arrived was easy to set up and a great standard

The furniture itself is great and I’m really pleased with all of it. The only downside was the wait time but I always managed to speak to someone and they were always helpful.

Im still waiting for them to complete an order that was suppose to arrive in May. No covers and no egg chair for the summer season. Egg chair only arrived beginning of September which is now pointless until next year. Constantly chasing and now must wait for the L 6 seater cover towards the end of October. Absolute joke of a company.

We bought the 4 seater sofa, 2 chairs and fire pit set. Once we built the first chair, it was fast and straightforward to put everything else together.
Absolutely delighted with the quality and it all looks so smart and has totally upgraded our patio area. The set came with fantastic fitted covers to protect the furniture which we need as we live in Scotland.

Clear website to navigate, easy ordering and honest shipping details ie, time frames for receiving order. Very good communication from the company and from the delivery company.

Altogether, very happy with it all. Thank you!

Great service. Excellent quality and delivered on time. Highly recommended.

Seems like an absolute scam of a company. No one answers emails/phone calls. Bought furniture that I need to return-have been emailing for over a month now and am no where closer to being able to return the furniture. They agreed to accept the return and then absolutely nothing. Seems like a one-man company and a total scam-do not buy!!

Great furniture, good finish went together easily and looks stunning in the garden.

The Cheltenham set is lovely. It was easy to put together and after initially buying the wrong gas bottle for the fire pit we got it sorted. My only criticism is that the cushions are a bit hard but other than that I love it.

Great communication, excellent product, very comfortable furniture. Very easy to put together by one person.

We bought the 8 seater Cheltenham set with the fire pit table. It all arrived undamaged and was very easy to put together! It looks fantastic in our garden and super comfortable to sit on

I am still waiting on part of my order in September from an order in March.

Customer service never answer the phone. Messages are returned at night and delivery is promised "next week" or "tomorrow".

Missing items included the covers meaning we've have cussions in the kitchen all summer.

Very bad service.

Quick delivery
Great product
Easy to contact helpful staff

DO NOT buy anything it’s a scam, they cancel your order then don’t answer your phone calls or emails.

Never dealt with a company with such bad customer service and communication skills. Order arrived, 3 items missing, 1 sent straight away and have been waiting since JUNE for other 2 items. Have had to chase each time, given a delivery date and it never arrives. They only give you an update once you chase. Now 1st September still missing 2 items and have asked 5 times now where my items are and how I can issue a formal complaint and guess what - no reply! Still 2 products down. What a waste of time and money. Would not recommend - do not order from this company.

Great service and product.

It took a lot longer to arrive than stayed and kept moving date till I threatened a refund , I miss read advert apparently according to them , I’m sure they advertised extra £150 off in the same advert as free covers and egg chair , when questioned them got a cheeky reply . Charging me £150 for the “free” goods plus £100 for delivery .Goods are of high quality and we really like them . Not an easy company to deal with