Rattan Hut Reviews 

This is a scam company.
They make promises and don’t deliver.
Keep away

Ordered the Cheltenham garden set in August which included a free egg chair and covers, I had a discount code which allowed me to use it but after 10 weeks the garden set finally arrived but with no egg chair or covers. When I contacted them they told me because I used a code it knocked the free items off. This never told me at the time. Eventually after some negotiations I paid a slightly lower price for the chair and covers but with a extremely high delivery fee but just had to except the fact as we really wanted the chair but we are now in the middle of November and after numerous emails and calls still not took delivery of the chair.
They don't answer the phone and takes weeks to respond to an email.
Please stay away from this company as the service is very very poor.

We ordered our furniture in may, told it would take 10 wks which took us into August had heard nothing ,so had yo contact them. Since then we have received our furniture, but we were missing an egg chair & all the covers for fire pit, egg chair & also covers for our 6 seater.
So about 7 wks later after a lot of emails & phone calls we finally received our egg chair yet again still no cover. We finally got covers sent for fire pit & egg chair middle october.
We have been on phone constantly about covers for our 6 seater. Absolutely disgusted at the way we have been treated, this has went on since August.

Appalling customer service. Ordered Cheltenham eight seater had it short period of time and faded. Contacted Rattan hut to be told will receive replacement which I am still waiting on nearly five months.

Delivered on time, easy to assemble, cushions a but hard but may soften in time. Overall very happy

Don’t go anywhere near this firm, after sales is shocking.
I had two issues with the furniture I purchased firstly a scuff on the fire pit top and they supplied some spray paint to resolve the issue, secondly the fire pit ignition system does not work. I have had the furniture for four months now and the issues are still not resolved and believe they never will be.
Thanks for none response Rattenhut.
I have made numerous phone calls and sent as many emails and got no reply.

well made great quality

Bad customer service. Bad products. Two and a half years down the line. Our issues with Rattan Hut started the day we were first meant to receive our sofas, they did not come and we received no communication about it. I had to call and chase and they were then delayed by another few weeks. They eventually came without the covers, it took over a year to get them. Now, 2.5 years later, we have furniture which has discoloured, has weather damage and looks awful. The covers do not work, our table is totally ruined because the cover didn’t keep water out, there is rust on the metal bits and the paint is peeling. We wish we’d never bought this furniture and never dealt with Rattan Hut. Do NOT use them, even if you ignore the service, the product issues are undeniable.

Quality product, easily assembled and looks great. Good customer service, always returned my calls to answer any questions.

made an order that was meant to inlcude a free egg chair , that never came and spent the last few months chasing it and being told will come soon .

Still not got it but got told now that cos i used a promotional discount for an offer that was on , the free item is not included . Did not mention this anywhere at all when ordering

Worst thing was them keep saying it was gonna come and have me expecting it , then after months saying it was never gonna come

Lovely garden furniture, good quality and comfortable. Would highly recommend

The Cheltenham set is well made and good quality and was easy enough to assemble. It took a couple fo months to arrive, but we were aware that it would take time.

Anytime I called for an update the staff were very helpful

Had a terrible experience with this company. Ordered products in April that were listed as in stock. Had to cancel order end of August and ask for refund as still not delivered! Second week of October still no refund and had to pass to my credit card company under dispute. Almost 6 months since order no products no refund, Feel scammed, please avoid this company!

We are very impressed with the quality of the garden furniture, it is very easy to assemble because it is so well engineered and very good quality which is evident in the finish of the welding and paint work.
The cushions are very comfortable and appear to be very durable.
It was delivered and packaged in strong boxes ensuring that it came in pristine condition.
To summarise this garden furniture is great value for money

Wait time I thought was very long, product very good , egg chair of good quality, chairs look good quality only time will tell , cushions are comfortable , the fire pit table is great for those colder nights when you need some warmth

The furniture is of great quality and looks great. But the delivery timescales displayed on the web are misleading. Take note of the delivery timelines on the actual confirmation, especially if you want the items to be delivered in a short timescale.