rhf Reviews 

33
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

One star is too much for this company.I ordered a full set of furniture plus sun loungers and covers for protecting the furniture.Reason missing items so unable to construct the items,hence unuseable.... See more

Rated 1 out of 5 stars

The screen of the pergola is not working at all After several months the screen of the pergola cracked making it extremely difficult to function property , one side of my screen even broke up. I... See more

Rated 5 out of 5 stars

Ordered the Cheltenham 8 seater set at the start of March and took delivery early April. I have no issues with the delivery being slightly later than estimated and every time I contacted Rattan Hut by... See more

Rated 1 out of 5 stars

Placed an order 4 weeks ago for garden furniture set. I have heard nothing about the order or delivery since. I have tried contacting this company via email, phone and chat on website - with no respon... See more

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2.1

Poor

TrustScore 2 out of 5

33 reviews

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2.1

All reviews

(33)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery from rattan hut

Fast delivery from rattan hut. Our Cheltenham set got delivered in the same week of ordering along with our free egg chair which we are extremely happy with. The set is exceptionally high quality. Highly recommend.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Our set arrive within 4 days of ordering. Everything was well boxed and packaged on a pallet. Got a notification from palletforce a day before to confirm the delivery day. Overall very impressed.

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Look up CMBA appliances for true review…

Look up CMBA appliances for true review of Rattan Hut. My only interest is to protect the future money of the majority of people who will be let down by this company.
I have reached out to you this week ,A signed for letter was sent to your London mailbox as well as an email to your company.
The details you reply with to counteract my review are not true and you have failed to reply to every call, email,Facebook messenger and letter sent to you with my only option to do a chargeback or take you to court.
I also have several contacts from previous communications on Facebook all of whom have similar issues raised and some have taken you to court or similarly carried out a chargeback.
Perhaps if you had replied in April I would not have been forced to challenge with a chargeback. Which by the way you are required to have stringent evidence before banks will proceed and have to have requested a direct refund to you before they will progress.
All I wanted was a reply from your company and solution to the poor quality of the product which was only evident on building the unit. And to enact the 5 year warranty !

January 21, 2024
Unprompted review
rhf logo

Reply from rhf

Dear Angela,

Your aluminium pergola was successfully delivered on March 2nd, 2023, and it was well-packaged, showing no issues at the point of delivery as per the signed proof of delivery documents. However, we were surprised to learn that you opened a chargeback with your bank, claiming that the item arrived damaged.

Instead of reaching out to us immediately to address any concerns, you proceeded to construct and fix the pergola to your property, as your sole intention was to keep both the goods and your money. The claimed damage piece is the “post/column” which is the 1st thing that gets assembled. Furthermore, you notified us of the issue after our 14-day return policy, on April 10th, 2023.

Despite this, we made every effort to help you take advantage of our 5 year warranty and keep you satisfied by offering a replacement on numerous occasions, which you have ignored. Instead, you have provided false information to your bank and initiated a chargeback.

Nevertheless, as a small business we take customer satisfaction very seriously. Although we are currently out of pocket by £3,799, we urgently request you to contact us so we can get this resolved for you.

Kind Regards,
Rattan Hut Furniture

Rated 5 out of 5 stars

Nice experience from order to delivery

Nice experience from order to delivery. After a while of browsing I finally picked out a nice rattan set that would seat our whole family and it was delivered to our home fairly quickly. It took some time to assemble but the organised instructions really helped.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

The delivery men

The delivery men that brought our order were a real pleasure to deal with.They called us ahead of time and were really friendly, even left it right where I asked them. Very satisfied with my order and can recommend this company.

January 14, 2024
Unprompted review
Rated 5 out of 5 stars

Customer support is very helpful

Customer support is very helpful and takes the time to help which is important. My two tables and swing chair arrived in under a week and they look incredible in our yard. Our best purchase for the garden yet.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Ordering was a breeze

Ordering was a breeze and my set was easy to set up. It did arrive a day late due to the bad weather but I was kept in the loop. Very happy with the furniture and would buy from them again.

January 8, 2024
Unprompted review

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