RAW2K Reviews 1,635

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and excellent service, making interactions pleasant and efficient. Many people appreciate the personalized approach and the willingness of employees to go above and beyond to assist with collections and address concerns. The service provided is frequently highlighted as exceptional, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with the product descriptions, mentioning that vehicles sometimes had conditions that were not fully aligned with the descriptions. A few other people also felt that the pricing could be unclear, with additional fees or charges.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently describing them as helpful,... See more

Product

People report ambiguous experiences with the product. Some customers praise the detailed descriptions, good... See more

Service

Users describe positive interactions with service. Many customers praise the helpful and professional staff,... See more

Price

Reviewers mention ambiguous feedback about price. Some customers appreciate the competitive and affordable... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers reported receiving vehicles better... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve bought a good few vehicles and bikes from Shildon branch and to be honest I’ve made more money flipping cars bought there rather than at BCA . My only few gripes is the use of the forklift and a... See more

Company replied

Rated 4 out of 5 stars

Had a vehicle collection at Northampton site and recieved outstanding customer service from site manager (Andy). Please accept my apologies if I got the name wrong. The point is, the site manager made... See more

Company replied

Rated 3 out of 5 stars

First time at Shildon site staff friendly and collection went to plan. The only thing wrong with alot of the better vehicles is the damage done by the forklifts they use The forks aren't long enoug... See more

Company replied

Rated 5 out of 5 stars

What made your experience great? What is this company doing well? Remember to be honest, helpful, and constructive! Knowing the insights provided by the company regarding cars, for example wether... See more

Company replied


Company details

  1. Auto Auction
  2. Online Auction Service
  3. Salvage Dealer

Written by the company

RAW2K is the UK's premier online car auction website for the trade and public. We have 1000's of used, salvage and seized vehicles for sale in our daily and weekly online auctions. Browse through our online stock of vehicles including cars, vans, motorcycles and scooters for sale. All you need to do is register or login to start bidding on one of our vehicle auctions today!


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

collection charges

Very good experience over many years of purchasing from RAW2K ,not happy about the charges for collection after a few days as sometimes collection at distances is not allways possible to be done within 2 days

April 2, 2026
RAW2K logo

Reply from RAW2K

Thank you for your review AND your continued usage of RAW2K! Regarding charges to collection, if collection is within the first 24 hrs it is a charge of £50+VAT, then the 2 days free. Anything after that would be storage charge added as per the T&C's. If you want to ever discuss you are always welcome to email us at Admin@RAW2K.com,but we value our reviews and always learn from them. Thank you :)

Rated 5 out of 5 stars

Sometimes good description of cars but…

Sometimes good description of cars but sometimes very less description needs to be written everything about the cars when for auction so that the customer does not have any surprises

April 7, 2026
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Reply from RAW2K

Thank you for your review! As always we try our upmost to ensure we list what we can, but we do not mechanically inspect the vehicles. But as always we will always be here to help if anyone needs us.

Rated 1 out of 5 stars

I bought first time car from you and…

I bought first time car from you and you didn’t mention that the car have a engine management problem.
Mr Gul

April 2, 2026
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Reply from RAW2K

We are sorry you have had this experience. Our vehicles are sold as not mechanically inspected as it is a salvage auction. During collection you are able to inspect a vehicle prior to taking the vehicle off site. In addition if there's any issues highlighted, you are always welcome to email our team at Admin@Raw2k.com where we would always provide advice and assistance. when possible.

Rated 5 out of 5 stars

Raw2k admin has waved off the storage…

Raw2k admin has waved off the storage fees as a gesture of good will, they always do their best to help, thanks raw2k

April 13, 2026
Unprompted review
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Reply from RAW2K

Thank you for your amazing review! As always we try our best to assist where possible! :)

Rated 1 out of 5 stars

Last I bought the car was not written…

Last I bought the car was not written all damage ...engine was juddering and they didn't mention nothing...

March 16, 2026
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Reply from RAW2K

Thank you for your review! We are sorry that you had a negative experience. If you could email us at Admin@Raw2k.com so we can assist and look into this matter.

Rated 4 out of 5 stars

Pretty good

I’ve bought a good few vehicles and bikes from Shildon branch and to be honest I’ve made more money flipping cars bought there rather than at BCA . My only few gripes is the use of the forklift and a lot of the vehicles have had splashes of concrete on them due to the building work going on there . Also not all the vehicles are sold on behalf of the police which it states in the listing which is a bit of false advertising which they need to sort before someone mentions it to trading standards.

April 9, 2026
Unprompted review
RAW2K logo

Reply from RAW2K

Thank you for your review! We always ask that if there's any issues at all to email our team at Admin@Raw2k.com so we can assist with matters, your reviews matter as it allows us to improve.

Rated 1 out of 5 stars

Last few cars have all had major faults…

Last few cars have all had major faults that could easily have been picked up via the basic checks done.

Water leaks
Over heating
Power steering fluid leaks
Bodywork damage undisclosed
Getting to the point where I think it’s being done on purpose. Don’t think we will be using this auction much longer

March 26, 2026
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Reply from RAW2K

We are sorry that you have had this experience. Vehicles was not mechanically inspected and it is a salvage auction on behalf of the police. We do ask that you email us at Admin@Raw2k.com so we can look into these matters.

Rated 1 out of 5 stars

Very unfriendly place

Very unfriendly place

March 25, 2026
RAW2K logo

Reply from RAW2K

We are sorry that you had a negative experience, if you email us at Admin@RAW2K.com where our staff can be provided with the the reasoning, we can then us this to improve services.

Rated 5 out of 5 stars

A great company but don’t like the £50…

A great company but don’t like the £50 plus vat collection fee !
Unnecessary!

March 30, 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! Please note that the £50+VAT is same day collection fee. If you d have any queries you are always welcome to email us at Admin@Raw2k.com

Rated 5 out of 5 stars

Very professional

All very straight forward...when I had a inquiry got back to me rhe same day .

March 26, 2026
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Reply from RAW2K

Thank you very much for your review! We always do our best to get back to our customers or bidders :)

Rated 1 out of 5 stars

It said the car starts and drives it…

It said the car starts and drives it didn't drive as rear Controle arm snapped also said the car had a logbook it didn't I'm not happy with this one if Im honest
The lot I'm referring to is 326620 chrysler 300c crd srt the account wasn't suspended at the time I collected and I believe that you mentioning my account status is against data protection my account status should never be public knowledge and should always be treated with high confidentiality

March 25, 2026
RAW2K logo

Reply from RAW2K

We are sorry you have had this experience. We are unable to identify the vehicle you are reviewing. Please note that our team can always assist if you email us at Admin@Raw2.com. As you are aware that you are able to inspect a vehicle at time of collection to which if it does not meet the specification, you can refuse the vehicle for a full refund.

Rated 5 out of 5 stars

Excellent

The adverts, sells and service is Legit.

March 23, 2026
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Reply from RAW2K

Thank you for your review! As always at RAW2K we do our up most to ensure all information is accurate and as it states. :) You know where we are, if you need us again.

Rated 5 out of 5 stars

I’ve used Raw2k numerous times to buy…

I’ve used Raw2k numerous times to buy off road bikes and electric bikes , positive experience, members of staff are brilliant at the depot. They are quick to respond with emails as well
Just wanted to say thank you and I’ll see you again soon

March 31, 2026
Unprompted review
RAW2K logo

Reply from RAW2K

Thank you very much for your amazing review! We are always here to help you :)

Rated 5 out of 5 stars

Very good sites

Staff is very good service

March 23, 2026
RAW2K logo

Reply from RAW2K

Thank you very much for your review! At RAW2K that what we want, good service for our customers!

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