Rawlings Opticians & Hearing Care - Hedge End Reviews 116

TrustScore 5 out of 5

4.8

Rawlings Opticians & Hearing Care, St John's Centre, SO30 4QU Hedge End, England, GB


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Rated 5 out of 5 stars

My experience was great because I had muffled hearing when I went in to have my ears micro-suctioned and I came out with all the wax gone and with hearing restored. I haven't always had great experien... See more

Company replied

Rated 5 out of 5 stars

We've always had a smooth, friendly experience at Rawlings in Hedge End. My two children go there for their eye tests and are very happy going.

Company replied

Rated 5 out of 5 stars

I’ve been going to Rawlings ever since I needed glasses and I have no plans to go anywhere else. Simon at the Hedge End branch has done all my eye tests and I appreciate his calm and professional mann... See more

Company replied

Rated 5 out of 5 stars

I have been with Rawlings for many years, and at no point have I ever had a bad experience with them. The staff are friendly and there is never any pressure to make a purchase, if new glasses etc are... See more

Company replied


Company details

  1. Glasses Store
  2. Audiologist
  3. Hearing Aid Store
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

  • Rawlings Opticians & Hearing Care, St John's Centre, SO30 4QU, Hedge End, England, United Kingdom

  • 01489 784346

4.8

Excellent

TrustScore 5 out of 5

116 reviews

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Rated 5 out of 5 stars

Great ear microsuction experience

My experience was great because I had muffled hearing when I went in to have my ears micro-suctioned and I came out with all the wax gone and with hearing restored. I haven't always had great experiences with micro-suction so thought I would go to Rawlings for ears for the first time, as they look after my eyes so well. I wasn't disappointed. Thank you

March 5, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

So pleased the wax removal worked so well for you and your hearing is restored Julie! Thank you for choosing Rawlings and awarding us 5-stars.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, I have been a satisfied customer for many years.

February 27, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

So pleased to hear this and thank you for the 5-stars!

Rated 5 out of 5 stars

We've always had a smooth friendly experience.

We've always had a smooth, friendly experience at Rawlings in Hedge End. My two children go there for their eye tests and are very happy going.

February 25, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

So pleased your children enjoy their visits to Rawlings! Really appreciate the 5-stars.

Rated 5 out of 5 stars

Everyone is friendly

Everyone is friendly, supportive & efficient. Rawlings was recommended to me & I am very pleased it was. Thank you guys

February 6, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

So glad we were recommended to you and we lived up to expectations! Thank you for the review.

Rated 5 out of 5 stars

Great Service

My family has been coming to Rawlings in Hedge End for over 25 years. My recent series of tests and examination was thorough and conducted professionally. Simon listened to my concerns and answered my questions without rushing.

January 22, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

Love to receive reviews from long term friends of Rawlings like yourself David! Really appreciate your kind words.

Rated 5 out of 5 stars

My go-to for eye tests - ES Hedge End 22/01/26

I’ve been going to Rawlings ever since I needed glasses and I have no plans to go anywhere else. Simon at the Hedge End branch has done all my eye tests and I appreciate his calm and professional manner which makes it an easy experience. The FOH employees are always very nice, and I appreciate that they always take the time to clean and tighten my glasses afterwards. Would definitely recommend.

January 22, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

What a lovely review thank you Elyssa! Simon and the team at Hedge End are wonderful so thank you for highlighting this.

Rated 5 out of 5 stars

Another superb visit to Rawlings Hedge…

Another superb visit to Rawlings Hedge End. Professional, efficient and a business I feel able to trust with my eyes!

January 6, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

Love that you trust us with your eyes that means so much to us! Thank you so much.

Rated 5 out of 5 stars

So professional and helpful

So professional and helpful. I had an eye health problem and the staff could not have been kinder, would highly recommend.

January 3, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

Lovely to hear Jo! Thank you for taking the time to leave a review and 5-stars.

Rated 5 out of 5 stars

Rawlings is 100% an all round Opticians

I have been with Rawlings for many years, and at no point have I ever had a bad experience with them. The staff are friendly and there is never any pressure to make a purchase, if new glasses etc are required. They take their time during appointments and explain throughout what and why they do the tests they do. Despite not living local, I still travel to Rawlings for my appointments - 100% all round Opticians

January 8, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

Exactly the kind of feedback we love to get, thank you so much Kelly! The points you raised are what we hope all our customers experience.

Rated 5 out of 5 stars

Great Service and Experience

The staff are incredibly friendly and knowledgeable. Excellent appointment system and reminders. There is never any pressure to purchase, and everyone wants to give you the best experience so that you leave satisfied you are in good hands. LG

December 15, 2025
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

That's what we like to hear Linda! Really appreciate you taking the time to leave a 5-star review.

Rated 5 out of 5 stars

Had a hearing test with Bill

Had a hearing test with Bill. Very polite and professional service. Would recommend Rawlings.Thanks.

November 24, 2025
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

Bill is a fantastic audiologist Paul, so thank you for giving him 5-stars!

Rated 2 out of 5 stars

Uncaring receptionist

I walked all the way to the local Rawlings Opticians this morning for my scheduled appointment in the pouring rain and freezing cold, having got up especially early to make the appointment on time. When I got there, I was told the appointment had been cancelled because the optician hadn't yet arrived. I had to walk back in the pouring rain. They could have easily rung someone else who hadn't yet left home and cancelled their appointment. The receptionist wasn't very caring.

November 19, 2025
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

Thank you for taking the time to share your experience, and I’m truly sorry for the inconvenience and discomfort you faced. Turning up for an appointment in such unpleasant weather, only to find it couldn’t go ahead, is understandably frustrating — and certainly not the level of care we aim to provide.

In this case, the optician was delayed by an unexpected traffic situation that affected early appointments, but we should absolutely have done more to minimise the impact on you. Our team should have attempted to reach every patient as quickly as possible, and it’s clear we fell short here. I’m also disappointed to hear you didn’t feel well looked after on arrival; that’s not reflective of the welcome we work hard to offer. The manager, Joe, has been made aware of this and will be contacting you directly, as well as arranging additional training for the team member involved.

Please accept our sincere apologies, and thank you for rebooking with us despite the inconvenience — it means a great deal. We’ll ensure your next visit is handled with the care, attention and courtesy you should always expect from us.

Thank you again for your feedback; it genuinely helps us improve the service we provide to our community.

Rated 5 out of 5 stars

Always pleasant

Always pleasant, efficient and they do not pressure you to buy expensive eyewear

November 12, 2025
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

That's the experience we want all our customers to have, so thank you so much Kay!

Rated 5 out of 5 stars

Excellent Opticians

I have been going to Rawlings Opticians for numerous years. I have always found them to be very informative and helpful. I saw a different Optician this time, I believe her name was Jazz. Forgive me if I have got that wrong. She was extremely helpful. knowledgeable, friendly and professional. I very much appreciated the helpful advice she gave. Would not hesitate to recommend.

November 6, 2025
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

Yes Jas is our optometrist and thank you so much for your kind feedback! Really appreciate the recommendation.

Rated 5 out of 5 stars

Spectacle fitting services

We recently collected our new spectacles. The fitting service is excellent. The staff are always polite and friendly. The Hedge End branch is welcoming and the choice of frames is good.

October 29, 2025
Unprompted review
Rawlings Opticians & Hearing Care - Hedge End logo

Reply from Rawlings Opticians & Hearing Care - Hedge End

Thank you Geraldine, hope you enjoy your new glasses!

Rated 5 out of 5 stars

My first time at Rawlings

My first time at Rawlings. From start to finish everything was friendly and professional. My visit was for ear wax removal which was fully explained beforehand and throughout. I would highly recommend.

October 20, 2025
Unprompted review
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Reply from Rawlings Opticians & Hearing Care - Hedge End

Welcome to Rawlings Jill, so pleased your first appointment went well and thank you for the recommendation!

Rated 5 out of 5 stars

Thumbs up from us!

From the moment we booked the appointment, we found everyone to be polite, knowledgeable, and very professional.
They explained any choices we had to make so that our choices were well informed, rather than forced.
Even though it was a busy day for them, with an emergency appointment for another client, we felt unrushed, and treated with patience and respect.
Mr Mrs S.

October 14, 2025
Unprompted review
Rawlings Opticians & Hearing Care - Hedge End logo

Reply from Rawlings Opticians & Hearing Care - Hedge End

I'm so pleased to read this review, thank you so much for leaving it. Sometimes we can have emergencies which can put strains on the team, so it is so refreshing to hear they worked so hard to make it a positive experience for you!

Rated 5 out of 5 stars

I have been using Rawlings for many…

I have been using Rawlings for many years and find them very professional and friendly would highly recommend them.

August 15, 2025
Unprompted review
Rawlings Opticians & Hearing Care - Hedge End logo

Reply from Rawlings Opticians & Hearing Care - Hedge End

Thank you so much, Liz. We really appreciate all your recommendations!

Rated 5 out of 5 stars

Cool experience!

The appointment was on time and the receptionist and audiologist were friendly and efficient.
I found the newly refurbished shop was comfortable with the air conditioning and comfortable environment.

August 4, 2025
Unprompted review
Rawlings Opticians & Hearing Care - Hedge End logo

Reply from Rawlings Opticians & Hearing Care - Hedge End

Perfect feedback for our Hedge End branch, Maurice, thank you so much!

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