Raycon Reviews 1,687

Raycon fitness earbuds, got them in dec 2024, the case died and would not charge after about 6 months, tried to get a replacement from raycon but they would not reply to my inquiry. Had to buy a used replacement on ebay. By oct. of 2025 the right ear bud would only keep a charge for about 40 min. Tried again to get a replacement from raycon, again crickets. $100 for a pair of ear buds that lasted less than a year. Pretty disapointed. The waranty is garbage and wont be honored. They were comfortable while they worked and the sound quality was decent but the company is trash, spend a little more money and go elsewhere to get some earbuds.

I love raycon support and my raycon products! If I have issues, raycon support is able to quickly help me resolve my issues

Excellent quick response in dealing with my mistake when I placed an incorrect order. I would recommend you and your products highly!

Raycon stood behind their third-party warranty. I appreciate a company that stands behind their products.

Horrible Company, defective products, worst customer service.

They sent me Ear buds that were defective right out of the box. I requested a new pair, which were also defective. They approved the second return, but refused to refund my money and would not send me a working pair. The CS person Jay just admitted they were going to simply keep my money and this is their “policy”. Fortunately my credit card company approved my dispute and refunded my money and charged it back to Raycon.

I have NEVER had a company do this EVER. These people are thieves.

Jay’s customer service was amazing. Made my return quick and smooth.

Had an issue with a discount incorrectly automatically applied to my sale. Raycon support fixed that, so that the sale took place at the proper price. Thank you, James!

Had an issue and fixed instantly. Very professional and helpful.

My order got sent back due to a mix up and the customer service getting this handled was amazing! Thank you so much for making it so easy to handle. Lightning fast responses (not AI) and quick follow up and follow through.

Absolutely useless!!! The headphones don't work and customer service is a joke, you get passed around and nothing gets sorted. Im going to have to contact my bank to get my refund as this company is useless!!

My package was delivered at the wrong door. Ask them for help and they help me right away. Very good service!

A fantastic company. The products are great, and the staff are so helpful when it comes to answering questions and clarifying issues. I talked with James, who was super great at answering questions.

I am grateful that John was able to send me a replacement product.

All the people at customer support were fantastic. The were able tell me what I needed to do for my headphone issue and informed me as to what actions I had to take under the warranty. I’m conclusion they said I was covered under the warranty and that a new headphone was being sent out. Again everyone at Raycon support was fantastic!!!! Thanks

John was extremely helpful and responded quickly to all questions. I'm extremely satisfied with the results of our conversation.

my second pair of essentials were cutting out so much, raycon team is sending me a replacement. what a stand-up team and a good way to keep me for life.

Raycon had excellent customer service and very pleased.

Very fast to reply and help with my issue, also friendly

The customer service team was a great help and issues resolved. I will definitely do business with Raycon again.

The products are excellent. More importantly the communication provided was outstanding. Very timely and accurate and never left me with unanswered questions.