Very straightforward web site, easy to navigate through to the point of purchase. Next day delivery as promised, even though we ordered late on the previous evening. Very impressive strong, protect... See more
Company replied
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Review summary
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Brogan kindly answered my chat request. She didn't take long to understand my wireless charging problem with my new Google pixel 10pro. She thought out of the box, and offered to send me an aftermark... See more
Fantastic company all round, from the next day delivery to the customer service. I now have 3 devices with raylo, absolutely chuffed to bits. As I have recently been through a DRO down to some bad lif... See more
Company replied
This is the 3rd mobile phone I have leased from Raylo, each time the service has been excellent with fast delivery. Represents a strong cost saving compared to obtaining your phone with your mobile co... See more
Company details
About Raylo
Written by the company
- UK's most loved tech subscription service
- Join over 100,000+ subscribers
- As seen on TV, in The Guardian and This is Money
- More affordable, flexible, and planet-friendly
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- raylo.com
4.5
Excellent
24K reviews
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Is the best 👍
April 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Raylo
Hi Karl,
We appreciate you sharing your positive experience; we are so glad you are happy with our service.
Thanks for your review.
Thanks,
Team Raylo
Took only a minute to get a reply
Took only a minute to get a reply, and a answer and in 24hrs i got my Samsung galaxy s24,
April 26, 2026
Reply from Raylo
Hi Simon,
We're happy to hear that you received a quick reply and got your Samsung Galaxy S24 so quickly.
Thank you for sharing your positive experience with us.
Thanks,
Team Raylo
Reply from Raylo
Hi Samantha,
We're so glad to hear you have received great service.
Thanks for leaving a review.
Thanks,
Team Raylo
Everything as promised
Everything as promised. Phone arrived as promised and even included screen protector. Nice touch
April 26, 2026
Reply from Raylo
Hi Andrew,
We're happy to hear that your phone arrived as expected and that you appreciated the screen protector.
Thank you for your positive feedback; we appreciate it.
Thanks,
Team Raylo
Reply from Raylo
Hi Donvitia,
We appreciate your positive feedback and are so happy the process was quick and easy, with fast delivery.
Thanks for the review.
Thanks,
Team Raylo
Reply from Raylo
Hi,
We're so glad to hear you're happy with our quick service.
Thanks for leaving a review.
Thanks,
Team Raylo
Raylo have helped me out loads
Raylo have helped me out loads, I won't go anywhere else now.
April 26, 2026
Reply from Raylo
Hi Martin,
We're so happy to hear that we've been helpful.
It's great to know you're satisfied with our service and will continue using us.
Thanks,
Team Raylo
Reply from Raylo
Hi Jennifer,
We're glad you had an awesome experience with our service.
Thank you for your positive feedback; it means a lot to us.
Thanks,
Team Raylo
Reply from Raylo
Hi Sandra,
We appreciate your positive feedback and are happy the process was easy, the delivery quick, and the condition of your device was excellent.
Thanks for your review.
Thanks,
Team Raylo
Reply from Raylo
Hi Andrea,
We appreciate your positive feedback and are so happy to hear that everything went smoothly.
Thanks for the review.
Thanks,
Team Raylo
Very fast delivery
Very fast delivery, phone is in excellent condition and I like that it comes with a case and screen protector as you can start using the phone straight away. A* would defo buy from again
April 25, 2026
Reply from Raylo
Hi Lynda,
We're very happy to hear about your positive experience with the fast delivery and excellent condition of the phone.
It's great to hear you like the included case and screen protector.
Thanks for the positive feedback.
Thanks,
Team Raylo
Very easy to get the right mobile at…
Very easy to get the right mobile at the right price
April 26, 2026
Reply from Raylo
Hi Andrew,
We're so happy to hear you found the perfect mobile at a monthly cost that suits you.
Thank you for your positive feedback.
Thanks,
Team Raylo
I was sent the wrong IPAD
I was sent the wrong IPAD. was very hard to get things resolved didn’t want to send the correct one took around two months to get a refund after kept getting fobed off
October 9, 2025
Reply from Raylo
Hi Simon,
We’re really sorry to hear about your experience. We understand how frustrating it can be when things don’t go as expected, and we never want our customers to feel let down.
We’re really sorry for any inconvenience this has caused, thanks again for your patience and understanding.
Thanks,
Team Raylo
Very quick and easy to order and fast…
Very quick and easy to order and fast delivery.
April 19, 2026
Reply from Raylo
Hi Brian,
We appreciate your positive feedback and are so happy ordering was quick and easy, with fast delivery.
Thanks for the review.
Thanks,
Team Raylo
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