razarknives.com Reviews 367

Good quality, no complaints.

If I could give zero stars I would. I ordered my knives with the stainless knife block. The block was delivered broken. I supplied you with pictures as well as the order number and have yet to receive any other correspondence from you. I would like something done about this ASAP. This is ridiculous, it has been long enough already. This company is a crap show of ppl that dont wanna help at all and do not stand behind their product. I will be leaving bad reviews everywhere that I can even with the BBB. I will also be putting my story all over Facebook, twitter, and instagram. They all lied to me and do not intend on making it right in any sort of way. Absolutely the most horrible customer service that I have ever encountered and dealt with.

Ordered it last week. Just got it today and WOW it looks AMAZING! I never been so blown away. I was thinking ok … these knives look dope. let me buy it online. But seeing it in person and holding it is a 1000x better! I got the Azure Chef Bundle Already started using it today. Quality is 10/10 ✅✅✅

If you are reading this review then please seriously reconsider buying from these guys.

In short,

I ordered a set of knives and after just 1 year of hardly any use, the handles all cracked and the knives became unusable. When you look on there website, it states that they are made to a professional standard and come with a lifetime warranty…….they do not!

I posted a review a few weeks ago after they wouldn’t help and immediately got an email from some manager which I believe to be the same person who refused to help me in the first place. They offered me a replacement set of knives if I took down the review. So I took the review down and then guess what, no knives. I emailed them and they stated that they were waiting for a response from management… it was management who said they would replace them.

This company is not what it seems. The knives are not fit for purpose and when they break you won’t get any help.

Please see below the dreadful proof of the customer service.

Hi Nick,

Please be advised that a broken handle is not included in our warranty, but I will try to escalate this to our Management. I'll get back to you as soon as I receive feedback from them

Hi Nick,

Yes, as you can see the broken handle is not a manufacturer defect as it occurred more than a year of your usage. We are hoping for your kind understanding.

Regards,

Razar Knives Support

Hi Nick,

Thank you so much for patiently waiting.

The management would like to sincerely apologize for the disappointment. Yes, we offer a lifetime guarantee against the manufacturer’s defects, and as long as you reach out to us within 30 days after you receive the product, we will send you a replacement. But, your order was a year ago and we can't do anything about that. Please visit the link for more information.

We are hoping for your kind understanding regarding this matter. If you need any further assistance, please let us know. We'll be glad to help you once again.

Regards,

Jicks
Razar Knives Support

Hi Nick, I have just come across your review. I'm the Owner of Razar. I look forward to hearing from you.

That's completely understandable Nick and this is the first time I have come across this ticket. I will get the two knives issued as replacements. Would you be kind enough to remove your review and I will get this sorted asap, I do apologize this has taken so long to get sorted

Hi Nick,

Please accept our heartfelt apologies for any shortcomings on our team's part.

Despite this, we would like to ask for your patience as we are already working hard to address your concerns. We are eagerly awaiting a response from management so that we can move forward with your requests.

Please bear with us in this matter. Thank you so much.

Regards,

Razar Knives Support

In response to your reply below, you have not offered to send out replacements at all so another lie. You keep telling me that the knives are awaiting management decisions. I have asked for a refund but instead you have sent me emails insulting me.

What do you think I’m doing with the knives?? Throwing them at a dart board? I use them to chop vegetables but clearly they are not meant for that either.

So stop telling lies and sort this mess out

My order finally arrived, though it had been marked as delivered a week ago, so the tracking number was useless. The knives are beautiful, though I haven't had chance to try them out yet. The customer service is quite frustrating though, when my order disappeared I tried emailing many times and they did not reply, so this could be improved, but overall I am happy with my knives they look lovely and I can't wait to try them out.

After owning the wasabi knife set for less than 5 months they began to rust, i contacted the customer support email to be told that 'Please be advised that we are unable to replace your knife due to the passage of time. We're not sure if you cut hard food or engaged in inappropriate behavior'! this is highly unacceptable with no effort to resolve the issue. Highly recommend steering clear of this company, they arnt the cheapest so you think your buying quality but dont be fooled. EDIT 13/05/22 as i can’t reply to your comment below I’ll have to edit my first post. The knives have never seen a dishwasher, have always been hand washed and dried instantly plus had the oil applied as to your websites instructions. So they HAVE been cared for and treated with respect, never used to cut bricks like you insinuate in the email you sent personally to me. Please explain other than cutting marshmallows what these knives are capable of within your warranty. And before you start blaming the storage of them please be aware they are kept on the marble effect knife block you supplied as well!

Beautiful set of knives that will make an amazing gift for a dear friend who is a wonderful cook.

Thought I would drop an update after extensive use over the last month or so. I have used the chef knife nearly everyday and it’s held it’s edge nearly perfectly. Awesome knives!

I ordered a set of knives and a sharpener on 23.3.22, nearly £200 of kit. The items have been marked as "in transit to carrier" since 28.3.22. I contacted Razar knives earlier this week asking for my items or a refund. I was assurred my items were on their way and that it was not possible to give me a refund. Low and behold the sharpener arrived yesterday but still no knives and still no change in tracking. I'm very upset about the customer service offered. I just want my knives!!
Update 16.4.22
I have amended my star rating as my knives have finally arrived and they are great, I'm very happy with them. I've only given 4 stars to reflect the truly appalling customer service. To state a product is dispatched from the UK but then it spends 2 weeks "in transit" to Royal Mail is unacceptable. Contacting by email gave us an unhelpful response., phoning them when my partner tracked down the number, wasnt a great deal better.
I have absolutely no problem with these knives being imported even if they do come from China, what is annoying is the untruths.

Ordered knife set as a birthday gift. As mentioned by numerous other customers, knives have still not been handed to royal mail on tracking despite razarknives consistently blamimg royal mail delays which is not evident when other items ordered elsewhere and sent via royal mail have arrived within a week. Customer service does not exist, to the extent they have actually sent me an email addressed to another customer which is a breach of DPA.

Will never use again and very worried i have thrown away good money which i wont see again should my order not materialise.

After the reply from razar knives they are continuing to blame royal mail for the delay despite them not actually giving royal mail the parcel to deliver. They have repeatedly stated this is the issue and have refused to accept responsibility for their own failings. I have emailed them multiple times and called them without getting a resolution.

Update: Razar knifes have been asking me to amend my review. I did finally receive a refund but not after considerable chasing. They maintain that they have done nothing wrong and haven't apologised.

Absolutely terrible service. Ordered a knife stand in February. Still not arrived 2.5 months later. Hermes confirmed they lost the parcel and I have been emailing razar knifes every day since. No refund or replacement. Will never use this company ever again and I would recommend avoiding completely to anyone thinking about purchasing from them

I can't give a review on the knives as I have not received my order yet, after a month! Customer service is none existent. I have contacted them numerous times via email with no reply, phone calls go to an answer machine. I have a Royal mail tracking Number that has stood still at 'sender despatching item' since the 10/3/22. If communication would have been better I would have persevered and waited for delivery but I am left in the dark not knowing if will ever see these items. I have requested a full refund, by email !!
I am still hoping they turn up because they do look good and will edit my review if and when they do, this does not excuse the terrible service from this company so please be aware.
Edit: Finally received my order. On first inspection the knives do look great, quality is good and I am looking forward to trying them out. I have amended my score to a 3 but would say 3 1/2, there are issues with delivery and customer service but certainly good quality knives.

I received my knives quickly, and they look great. I would have liked it if the damascus pattern was a little more vibrant but I think with some use and oiling it will show through nicely. I havent had a chance to use the knives yet but I look forward to it. They are balanced nicely but a little light on the tip. I would recommend the knives to anyone looking for a good looking home set for the price.

Had a problem with delayed shipping and email responses at first, but I got a representative who worked with me until I got the shipment earlier this week. I used the knives a few times so far and have been very satisfied this far. They do look beautiful and are very sharp from the box. Will enjoy using them, wish the same set had a matching steak knife combo!

I would have provided a 4.5 rating if possible. I ordered the black Azure series Deluxe bundle, and they are as sharp as they are stunning. I've only used 3 of the set so far, but there's absolutely no comparison to the 'duller-than-I-realized' Miracle Blade set I've been using for years. I cut through a half-frozen set of ribs with the cleaver like cutting through butter. My wife and I have cut numerous vegetables almost effortlessly. I've diced onions with the chef's knife without leaving partially cut pieces everywhere. I thought the glossiness of the handles might make them a little slippery, but that's not an issue at all. The less than 5-star rating was for a few reasons. They are not the most perfectly balanced knives, but I think their sharpness mostly makes up for that; and they must be cleaned by hand. What bothered me the most was that I understood them to be made in England, so either I misunderstood/misread something, or it was inaccurate information, because delivery definitely came from China through Hong Kong (not too happy about that). Delivery took a while longer than I'm use to and the radio silence after my order before I started getting text from DHL carriers was a little concerning, but it all turned out alright.

So I ordered the steel for the set of Wasabi knives first, then the full set of knives. I had a conformation my order had shipped a few days after. Looking at what was coming, it said it was the steel. The full set if knives turned up instead, great! Amazing knives no issues with the product. 1 month in since I ordered the steel its still not arrived! Customer service is terrible, they keep sending me the same tracking link which tells me it's going to be delivered tomorrow. Tomorrow was 2nd of March!! Its now the 24th. Seriously pi/×%d off. The are good knives but that's where this journey ends. I can't complete the set as numbnutts in customer services can't do their job properly. UPDATE, they found out it had gone to the wrong address, said I could refund, or they could send another, I suggested send another and for free as I had been waiting for weeks and messed around by their customer service. Nope and then they had the check to ask me to change my review. So I have, well added this. Thanks for nothing Razar customer service.

Couldn’t ask for anymore, these knives are absolutely stunning and all my friends online are asking where I got them from! So sharpe and an amazing addition to my kitchen 👌🏽

Received order prompt as ordered. Very happy with my order and will be ordering other knives. High quality, razor sharp!