Razorpay Reviews 

SCAM COMPANY. THEY TOOK ALL MY MONEY FROM AXIS BANK ACCOUNT AND EVEN ACIS BANK IS INABLE TO PUT BACK THE LAKHS THAT HAS BEEN TAKEN OUT OF MY ACCOUNT

The unreasonably long duration it's taking for Razorpay to process my KYC, which was initiated on 7th July 2023, is highly frustrating. Waiting until 16th July 2023 without any progress is unacceptable and indicates a significant delay in their services.

We would like to Mention the unsatisfactory Services provided by Razorpay.

We being a Emerging Company providing them a business of 35-40 Lakhs monthly sales Transactions and holding a Cash Advance and Corporate Credit card offered by your End which has been Utilised and paid back on time to time with Interest incurred without any default Till date.

We have been using your Payment service for last 3 years which had a higher MDR than our swiping machines provided by our banks.

And now we are facing a bad experiences from your end.

The Dashboard had and error 3 months back where which we were not able to repay a certain amount of cash advance withdrawal.
We ourselves called your team to check about the repayment and the response was very poor and after repeated follow up your team gave a link for repayment and it was paid to it on the same day.

Till now it's not been reflected in our dashboard and the cash advance option is blocked.

The credit card services also got blocked 3 months back no update for the same till date .

So it's been a time consuming and non responsive service from your end

Everyone Beware of Razorpay India.

don't hope on RAZORPAY about refund dispute

Unfortunately, I experienced fraud when using Razorpay services, as I paid double the amount. Here are the specifics of my situation:

1. I purchased software that turned out to be an invalid version with no license, and I was not refunded the Rs 1250 I spent.
2. I also paid Rs 1000 for SEO services for my website, but the merchant did not provide the service.

(both were different websites)

Despite reporting both incidents to Razorpay, they have ignored my complaints. When I contacted customer care, they directed me to my bank for a refund. However, my bank has informed me that a refund is not possible since the payment was made through Razorpay.

Razorpay is scam. We at Shiva Realty and Katemodel consultants had been using razorpay gateway and it cheated us for Rs 17000 as we could not provide GST number.

They are completely cheating customers. They are not responding to the payments failure. We need to follow for 2 months even for small payments.
I have lost 1 crore in business value. Please avoid them if not your business will be a biggest failure.

Bunch of scammers!!! I lost 17.57 lac through their payment gateway and all they did was mail me back stupid answers. Fun fact..the scammer still using the same payment gateway i..e.., (career gole consultancy) and they ain’t taking any action against it.I think they are scamming together. This company should be banned ASAP! Its a threat to people.
I won’t recommend this crap to any people. Stay safe! I’ve lost my money and so you could too. If you see sites accepting razorpay payment gateway simply ignore it.

World's most useless and fraud company.
Most useless company in the world they never activate your account. Most fraud company in the world. Don't even think to open account here you will cry if you do business with them.

fraud company. dont use the razorpay service. oneday you will lose your money.my Bank said, Payment successful with evidence. but razorpay said, payment failure.so our end nothing to do. bank provided the razorpay statement shows money credited in razorpay account. now the razorpay tightly closing them mouth. stupid customer service. but i dont want leave this issue. i am fighting with them. surely will get back my money 57k. so i will use all the options to file the fraud complaint. please read all the reviews and decide, whether use this service or not. afther this review, razorpay reply please enter the ticket no, we will do thats one this one. stupid Razorpay. I have requested more than 50 times. Nothing happens. Now I am tired. Next step will go for consumer compliant.

Ticket ID #8630200 which was created on May 13th. The payment gateway is not working on the website and everytime i raise a ticket they say: "We are committed to address your queries and our team will get back you with an update in 2 business days." Its been 24 days now. Very bad customer experience.

Update: now it has been a month and still no response. For the ticket no they mentioned below this is the response they sent- 'We wish to inform you that we temporarily are unable to activate new modes of payment for your account due to a delay at our banking partners’ end. We are working with our banking partners to provide a speedy resolution to this'.
Still waiting for a resolution. The worst experience ever.

Totally a horrible company with one of the worst customer support and support system. For them I lost client worth ₹1.6 lakhs don't trust there system. Go for company like Paytm or PayU but don't use Razorpay if you don't want to lose customers.

They didn't answer to my ticket ID -8528794 which was created on May 16th. They said this: "We are committed to address your queries and our team will get back you with an update in 2 business days." 13 days have passed! Very bad customer experience...

UPDATE: Problem is solved

Use all payment gateway but never use razorpayx or razorpay they're a truly fraudsters #boycottrazorpay

Most worst service provider in India I guess. They got untrained and egoistic employees and their management do not care about it. Once you are in, you will regret. So, beware of such companies who just want to make money from you and have no idea how to serve.

From the 10 days we were unable to login on our razorpay account Register number is (7743011638). we have tried to reach you alot of time but there is no proper response due to that we are facing problem with customers payments and its a effecting our business. As we cross checked there is no customer care number so whom we can contact. we are sending the mails also but no one is responding over the mail. Kindly Reach us as soon as possible.

i have web site & app & ios app i want payment getway over 1 month pless call back 9154139059

RazorpayX
I started my company recently and wanted a current account to receive payment from my client on an urgent basis. I was guaranteed that the account will be up and running within a week.

Two weeks later, I'm still waiting for my access.
They've partnered with RBL Bank whose process is already slow as is and to add to that misery, the representative assigned to my case doesn't respond and ghosts me.

I've lost lakhs in revenue because of their unprofessionalism and I would not recommend anyone to use RazorpayX if you're in a hurry or want people who care about your business.

To The Leadership: Keep a check on your employees. They don't care about your clients.

Worst payment gateway ever I see. There customer support are sleep everything. Government need to band this company

I tried to contact them at any time. Filled out the details and got a message says will get back to me soon but no response for 2 weeks and also mailed their customer support no response at all very disappointed with the service and very unprofessional

Pathetic support, unable to contact them over call, they don't reply on mail. Have stuck my amount and not doing settlement. Fraud company. Beware of such agencies