We appreciate the opportunity to address the concerns raised in your review. We want to clarify that we take our commitment to customer satisfaction seriously.
In your case, you ordered SMM-Balance and YouTube subscribers, both of which were delivered as per your request.
We acknowledge the drop in YouTube subscribers and want to highlight that the services you ordered came with a refill option to address such situations, which you had been informed about.
Unfortunately, despite this option, you chose not to utilize it and requested a refund, which we were unable to grant based on our terms of service and refund policy.
Due to repeated violations, including threatening our team members, purposefully trying to hurt our reputation and attempted blackmail, we had to take necessary steps to maintain a safe environment for all customers and staff.
Regrettably, this has led to your account being banned.
We understand that misunderstandings can occur but this sadly was not the case, and we remain committed to improving our services.
We encourage potential customers to consider the entirety of our offerings and the steps we take to ensure a positive experience for all users.
Sincerely,
Prowiler @ RBLX-SMM