RBM performance Reviews 

Sent wrong part will not pay for return shipping or issue a refund. Stated they would send correct part two months ago. I received nothing and they do not reply to my emails

I do not recommend this online store.

I returned an item from my order, and since the moment the return was received, all communication from the seller has stopped. I have not received a refund, and there has been no response to any of my attempts to get in touch. Even a formal payment request has been ignored.

Very disappointing experience and lack of basic customer service.

Excellent service. Was able to order everything i needed for my Saab 900. Recommend to everyone who's looking for parts for Saab.

This is an update from an earlier review back in December, After contacting RBM and with a few emails and pictures,We have resolved the issue I had, this was with no other cost to Me,which I am very happy with
Keith Sellers

Do NOT order from this company if you are ordering from the United States!! They will ship your order duties paid on receipt without any notice to you beforehand! Customer service was awful too - despite having spent hundreds of dollars with them. Will take my business elsewhere from now on - this place is not worth the trouble.

This was a novel design for such a part that I hadn't seen in the UK. The part arrived surprisingly soon, though was only able to use their most expensive couriers to have the part delivered to the UK. Pleased with the purchase.

Dear Sir or Madam,

First, I had to wait a very long time for my order to be shipped, despite having paid for express delivery. I was informed that most of your staff were on holiday, which caused the delay – I accepted this and waited patiently.

Unfortunately, when the parcel was finally dispatched, it arrived incomplete – the most important item, the lower hose, was missing. After I contacted you, I was told that this product was no longer available and that a refund would be issued.

To this day, however, I have not received the refund, and I was forced to purchase the missing item from another seller.

I kindly ask for clear information on the exact date by which the refund will be credited to my account. Please provide me with a final deadline for this refund before I am obliged to take further steps in this matter.

Thank you in advance for your prompt reply.

Best regards,
Konrad Smolarek

This Company Is The Worst!I Ordered A TCS Safety Valve For My SAAB 9000.It Took Five Days With No Response,When I Emailed Them,They Said They Forgot To Put The Order Through.It Took Two Weeks,Until I Got Not The Part That Was Advertised,But A Aftermarket Part.Now They Want Me To Send It Back My Cost.What A Rip Off,Scandalous Company!

I asked for information about a headlight: "What make is this". Oh very good quality! Was the response. The item was discounted from almost 500 Euro so I assumed this to be true. After a month the item arrived. It turened out to be the the worst after market make (I don't want to name brands), which usually sells for around 100 Euro, and is markeded as an "economy part". As this one does not even have electric height adjustment as the proper ones do, I would almost go as far as to call this fraud.

The packaging was terrible, but that's a minor thing considering I waited for a month to replace my low quality headlamp with a proper one, only to recieve exacly what I already had.

On December 19, 2022 I bought online two parts for my automobile (1) handbrake handle kit for saab 9.3; and 2) Plastic doors handle covers kit for saab 9.3) for a total value of €196.75. Both were made by 3d printing and were of bad quality. They were placed in my car and over time they suffered irreparable damage: warp and crack (see enclosed photos). I made the complaint through the means available on the RBM website and an exchange of emails began, but with responses very spaced out in time and in quantity. In an initial phase, they recognized the problem and were ready to solve it, even saying that I would be reimbursed for the amount spent. However, time has passed and they don't answer my emails.

After filing a complaint at the European Consumer Center and after showing the case on several SAAB forums I was refunded in August 2023. RBM didn't speak to me, but they gave me my money back. It was difficult, but it was!!!!!!!!!
Note: I don't know if there was any cause/effect relationship between the complaints I made (and I warned them that I was going to do so...) and the refund...

Fast delivery. Excellent. Well packaged.

Very reliable e-shop, easy ordering and very quick delivery. I can only recommend.

Nice place to find saab items. The handling, shipping and tracking are very ok.

The points i would improve are the identification of the items on the we for your make and model of car, and the customer interface. The replies are send quickly but are relativity terse and dry. You barely want to ask for clarifications. This improved RBM would be a top player.