RCA Plumbing & Heating Reviews 

262
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the exceptionally fast response times and efficient scheduling, noting that appointments are arranged rapidly and technicians always arrive right on time. Communication is described as first-class, keeping people fully informed through automated reminders and clear updates throughout the entire process. People frequently praise the professional staff for being remarkably friendly, knowledgeable, and courteous during every single home visit. Consumers also note the outstanding quality of the plumbing and heating services, emphasizing that all tasks are completed to a high standard while leaving the property spotless and tidy.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, with reviewers consistently praising the prompt,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their promptness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting first-class... See more

Quality

Clients share positive opinions on quality, consistently highlighting excellent workmanship, quick service,... See more

Response time

Reviewers highlight great satisfaction with the response time, noting that appointments are arranged very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We required different aspect of plumbing and heating done throughout the house from moving gas and water pipes, fitting a new toilet and radiators, plus more. The company is spot on. You are kept... See more

Company replied

Rated 5 out of 5 stars

The work included replacing a really old boiler with brand new one and fitting 8 new radiators. It also involved a new mixer tap in the kitchen and work in both bathrooms, including a new mains operat... See more

Rated 5 out of 5 stars

2nd time we have used this company. Amazing, appointments made quickly, turn up when they say they will, get on with job, resolve issues professionally and neatly. 2 experts working as a team, resolvi... See more

Company replied

Rated 5 out of 5 stars

First time using RCA and super happy with the service, quick response from Ryan via WhatsApp to get us booked in, very quickly too. Chase who came out was super helpful in fixing our issues. Ch... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Boiler Supplier
  4. Gas Engineer
  5. Heating Contractor

Written by the company

RCA specialise in central heating systems and boiler installations. Based in Clackmannanshire, we cover the local area as well as the rest of Scotland and the UK as required


Contact info

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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4.9

All reviews

(262)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

James arrived within expected time…

James arrived within expected time slot, I was advised of his arrival time. Very pleasant and friendly engineer. Service carried out, paperwork completed to validate warranty and full update given. I would highly recommend RCA and will continue to use them.

July 31, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Donna. We’re really pleased to hear James arrived within the expected time slot and that you were kept updated on his arrival. It’s great to know you found him pleasant, friendly and thorough, with all paperwork completed to validate your warranty. We truly appreciate your recommendation and your continued trust in RCA.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Excellent service again received from…

Excellent service again received from RCA plumbing.
They were prompt and efficient from providing a quote and booking the job. James did an excellent job fitting a new radiator. A very pleasant and polite worker.
Would certainly recommend this firm.

July 30, 2026
Unprompted review
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Reply from RCA Plumbing & Heating

Thank you for your review, Denise. We’re delighted that James delivered prompt, efficient service and completed the radiator installation to an excellent standard. Your continued trust in us and your recommendation mean a great deal.

Kind regards,
Alicea – RCA Plumbing & Heating Administrator

Rated 4 out of 5 stars

Excellent service and good communication

Company kept us informed about when the work would be done, then when the tradesman would arrive. Problem was identified and dealt with promptly.

July 27, 2026
Unprompted review
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Reply from RCA Plumbing & Heating

Thanks so much, Derek. Really glad to hear you were kept well informed and that the engineer got the issue sorted promptly. Reliable communication and quick resolution are exactly what we strive for. We appreciate your kind words.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Reliable company

Since fitting a new boiler for me several years ago, I have used this company for annual services. Great communication and service. Appointments are made and kept ( not always case nowadays) very happy to recommend RCA

July 27, 2026
Unprompted review
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Reply from RCA Plumbing & Heating

Thank you for your review, Christina. We’re delighted you’ve trusted us with your annual boiler servicing over the years. It’s wonderful to hear our communication, reliability and kept appointments have consistently met your expectations. Your recommendation means a great deal to us.

Kind regards,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Once again great service from RCA .

Once again great service from RCA
Jimmy arrived right on time as arranged by Alicia.
As always he did thorough excellent job.
Highly recommend Ryan and his guys.
Excellent.

July 28, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you for your review, Andrea. We’re delighted that Jimmy arrived promptly as arranged and delivered his usual high‑standard, detailed workmanship. Your continued trust in Ryan and the team means a great deal to us, and we appreciate your kind recommendation.

Kind regards,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Highly recommended

Recently contacted RCA Plumbing & Heating and spoke with the manager, Ryan, regarding some concerns I had about my boiler. Ryan was professional. He was able to arrange a visit within 48 hours, which was greatly appreciated.
The engineer carried out a full boiler service to a very high standard and explained everything clearly. The service was efficient, thorough, and completed with great attention to detail.
I was extremely impressed with the level of customer care, professionalism, and reliability shown throughout. RCA Plumbing & Heating is clearly a company that values its customers and delivers excellent workmanship.

July 10, 2026
Unprompted review
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Reply from RCA Plumbing & Heating

Thank you for your review, Marc. We’re delighted Ryan was able to address your concerns promptly and organise a visit within 48 hours. It’s wonderful to hear this and that you felt well supported throughout. Your feedback on our workmanship and customer care means a great deal to us.

Kind regards,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Had a great experience with…

Had a great experience with chase...very professional, friendly and efficient service...will definitely recommend this service for their excellent service...

July 16, 2026
Unprompted review
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Reply from RCA Plumbing & Heating

Thank you, Sneha. We’re really pleased to hear you had such a great experience with Chase. It’s wonderful to know you found the service professional, friendly and efficient throughout. We truly appreciate your recommendation.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Excellent service from James

Excellent service from James, sorted out the flush on our cistern. Was very pleasant and professional. Arrived when he said he with the repair but RCA Plumbing were quick to react and resolved the issue. I wouldn't hesitate to use this local company again. In fact I have a couple of other jobs in mind that I will be calling them about.

July 17, 2026
Unprompted review
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Reply from RCA Plumbing & Heating

Thank you, Grahame. We’re really pleased James was able to sort the cistern flush for you and that you found him pleasant, professional and punctual. It’s great to hear our team reacted quickly and resolved the issue. We truly appreciate your kind words and look forward to helping with the other jobs you have in mind.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Arranged a boiler service with RCA

Arranged a boiler service with RCA , very good communication right through. Very friendly staff and arranged service to suit.
Chase performed the service, explained what had been carried out in detail. Very happy with the process from start to finish.
Will definitely use again in the future.

July 6, 2026
Unprompted review
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Reply from RCA Plumbing & Heating

Thank you, Eileen. We’re really pleased to hear the communication throughout your booking was clear and helpful, and that the service was arranged to suit your schedule. It’s great to know Chase explained everything in detail and that you were happy with the whole process from start to finish. We truly appreciate your kind words and look forward to seeing you again in the future.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

First class communications with Ryan…

First class communications with Ryan and Chase keeping us informed and confirmation of appointment.
Chase serviced our boiler explaining process and outcome and followed up ensuring no issues.
Very polite, prompt and professional service.

July 3, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Alan. We’re really pleased to hear you received first‑class communication from Ryan and Chase throughout your appointment. It’s great to know Chase explained the service clearly, checked everything afterwards and delivered such a polite, prompt and professional visit. We appreciate you taking the time to share your experience.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Excellent service from start to finish.

Process was smooth and efficient from start to finish. Service engineer was punctual and explained what he was doing and how to save money by reducing the boiler output. The service in lead up to appointment and follow up was also excellent.
Would recommend RCA plumbing to anyone.

July 3, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Bruce. We’re really pleased to hear the whole process was smooth and efficient from start to finish. It’s great to know your engineer was punctual, explained everything clearly and even helped you save money by adjusting the boiler output. We’re delighted the lead‑up and follow‑up service also met your expectations. We truly appreciate your recommendation.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Good Emergency Response

We had an emergency. Our hot water had gone off and our hive was malfunctioning. Ryan did a video check to save unecessary call out then on triage suggested we go straight to an electrician which he helped us access. The electrician identified there was a leak that had short circuited the hot water electrical and in sync with RCA a heating engineer the problem was fixed shortly after, all on a Friday afternoon.

January 10, 2026
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Beryl. We’re really pleased Ryan was able to help quickly and save you an unnecessary call‑out with the video check. It’s great to hear the electrician identified the fault and, working alongside our heating engineer, got everything resolved that same afternoon. We truly appreciate your kind feedback.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Boiler Service

Ryan and his team installed our boiler 7 years ago and have been servicing it every year since then.Every employee who has done the job has been excellent , including Chase who did a very professional job on this occasion. We can recommend RCA as a reliable , thorough company.

June 26, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you for your review, Richard. We’re very pleased to hear that your boiler has been looked after consistently well since installation, and that Chase maintained the high standard of service we aim for. Your recognition of our reliability and thorough approach means a great deal to us. Thank you for recommending RCA.

Kind regards,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Chase was very professional

Chase was very professional, turned up on time and was very courteous, efficiently serviced my boiler and tidied up after. Can't ask for more.

June 24, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Craig. We’re really pleased to hear Chase provided such a professional and courteous service. It’s great to know your boiler was serviced efficiently and everything was left tidy afterwards. We appreciate you taking the time to share your experience.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Great service and help.

From a welcoming answer to my call, to arranging a visit to suit my work schedule. I wouldn't go anywhere else.
Loose tap re-fitted with pipes adjusted properly, all done with professionalism and good chat.

June 9, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, David. We’re really pleased to hear you received great service from your first call right through to the visit. It’s wonderful to know the appointment worked around your schedule and that the tap repair was completed professionally. We truly appreciate your kind words and loyalty.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Excellent service

This is the company you need for a friendly and well managed service from office to on site work, in this case delivered by James. The level of service provided can only happen when everyone plays their part.
I have no hesitation in recommending Ryan and team.

June 15, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Robert. We’re delighted to hear you received excellent service from start to finish, both in the office and on site. It’s great to know James looked after everything so well. We really appreciate your kind words and your recommendation of Ryan and the team.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Arrived on time and completed boiler…

Arrived on time and completed boiler service without any problems.

June 15, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Andrew. We’re really pleased to hear your boiler service was completed on time and without any issues. We appreciate you taking the time to share your experience.

Many thanks,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

The booking process was straightforward…

The booking process was straightforward and the engineer arrived on time and was pleasant and courteous. I have used this company on previous occasions and would recommend their services.

June 10, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you for taking the time to leave a review. We’re delighted to hear that the appointment was easy to arrange and that the engineer delivered a punctual and professional service. Your repeat custom and recommendation mean a great deal to us.

Kind regards,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

Excellent Heat Pump Installation

I recently used RCA for a heat pump installation and multiple radiator replacements at my home and couldn’t be happier with the service provided by Ryan and the team. From the initial survey, throughout the installation and at commissioning the quality of work and communication was fantastic. Chase & Craig did a brilliant job with the install and my wife and I are both delighted with the heat pump. Would highly recommend and I’m looking forward to using RCA again in the future

June 1, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Darren. We’re very pleased to hear that the full installation process met your expectations and that you and your wife are delighted with the new heat pump. Your comments about the quality of work and communication mean a great deal to the team, and we’ll be sure to pass your kind words on to Chase and Craig. We appreciate your recommendation and look forward to working with you again.

Kind regards,
Alicea – RCA Plumbing & Heating Administrator

Rated 5 out of 5 stars

James from RCA Plumbing &Heating…

James from RCA Plumbing &Heating arrived at my property at time specified to me. He was courteous and friendly and was very thorough and knowledgeable when servicing my gas boiler. I will definitely be using RCA Plumbing &Heating again.
Frank

June 11, 2026
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you, Frank. We’re delighted to hear that James delivered a punctual, courteous and detailed service while working on your boiler. Your positive feedback means a lot to us, and we’re very grateful for your continued trust in RCA.

Kind regards,
Alicea – RCA Plumbing & Heating Administrator

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