RC Light Systems Reviews 120

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and ease of use for various applications. The service is frequently highlighted as excellent, with many people appreciating the efficiency and helpfulness of the staff. Reviewers are particularly impressed with the exceptional customer service, often mentioning the personalized support and guidance received. Many consumers also appreciate the company's deep understanding of their equipment and the valuable assistance provided, even outside regular hours. The overall sentiment indicates a strong recommendation for both the products and the outstanding support.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing them as brilliant, awesome,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are top-notch,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the great service, product knowledge,... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and efficiency. Reviewers frequently... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have purchased the RPM Telemetry Sensor. Buying via the webshop went very well. Simon provided great service concluding the sensor could be used with the ignition module of 3W with the proper wiring... See more

Company replied

Rated 5 out of 5 stars

I purchased the ESC Telemetry Converter and the product works great for providing reverse thrust in my 90mm Viper with my Futaba transmitter. The added bonus with this product was being able to... See more

Rated 5 out of 5 stars

Really great delivery speed and packed really well. What shines through though is the level of support given and the suppliers understanding of the equipment they supply. I’ve received exceptional... See more

Company replied

Rated 5 out of 5 stars

It’s not often that you come across companies that are this helpful and efficient. I emailed them regarding an IBEC which the advert states is fully programmable via Microsoft; however I only run iMa... See more

Company replied


Company details

  1. Electronics Company
  2. Aeromodel Shop
  3. Electronics Manufacturer
  4. Electronics Store

Written by the company

We provide electronic for the RC community. Initially lighting and pyro control systems for night flying and now various sensors and accessories. Everything we make we built because we wanted it, others wanted it too, so we started the site and now sell globally. We manufacture everything ourselves, we do not resell any third party products. RCLightSystems is run by Tom and Charlie Wood, with guidance from their dad, Simon Wood. The majority of the work involves building and assembling the products coupled with a lot of testing. We typically take a year to launch a new product as we want to make sure we have used it ourselves first. Also every single item we ship is hand tested by us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best rc light shop

Best rc light shop! Really best in class customer service!

September 23, 2024
RC Light Systems logo

Reply from RC Light Systems

Thanks Philipp, we are modellers ourselves so it's important to us that we bring a positive approach to the wider modelling community.

Rated 5 out of 5 stars

Awesome products with great customer support

Great product. I use the telemetry converter for my FRSKY radio and Castle ESCs. Its works so well.

I had some issues figuring it out and Simon emailed me back and helped me within 12 hours. Great service! I ordered a few extra converters for future projects

September 14, 2024
RC Light Systems logo

Reply from RC Light Systems

Thanks for the review Matthew. Glad we got you sorted and everything working.

Rated 5 out of 5 stars

Delivery to Germany was super quick

Delivery to Germany was super quick. Just a few days.
The telemetry converter works perfectly with avian ESC, frsky archer plus receiver and TX16s. I even have reverse thrust as well as lots of useful telemetry such as amps, mAh, V, RPM, esc temp etc. If you take the time to understand how it works it’s actually quite simple to set up.
Only small negative was the import taxes which RC LightSystems warned me about and, to be fair, they can’t do much about.
Thanks for a great product!

September 15, 2024
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Reply from RC Light Systems

Richard, thank you for your review. So glad to hear you like the solution. Esc telemetry is a bit complex and we are always appreciative of any feedback to simplify where we can. As to import taxes, sadly the UK chose to leave the EU, and now the EU makes it financially impossible for small business to collect sales tax on behalf of the customers country. Thank you for your support and understanding.

Rated 5 out of 5 stars

Prompt dispatch

Prompt dispatch - easy installation - instructions could be made clearer for the less technical purchasers

September 10, 2024
RC Light Systems logo

Reply from RC Light Systems

HI Richard, thank you for the review. We will have a review of the instructions to see what we can refine.

Rated 5 out of 5 stars

ESC Telemetry Converter with Futaba in Viper 90

I purchased the ESC Telemetry Converter and it works perfectly. I used it in a eflite Viper 90 to enable reverse thrust and get telemetry with my Futaba setup. Works perfect and was fairly easy to setup. However getting the USB dogle is a must to ease setup.

July 26, 2024
RC Light Systems logo

Reply from RC Light Systems

Hi Stephen, thank you for the review. Yes the dongle does assist greatly in the configuration process. You can use ours or any other half duplex dongle (Jeti USB or Powerbox USB for example).

Glad to hear it's all working well.

Rated 5 out of 5 stars

Fast shipping to Germany

Fast shipping to Germany.
With the usb-dongle the ETC is easy to configure and works great!

July 19, 2024
RC Light Systems logo

Reply from RC Light Systems

Thank you Peter. The USB dongle coupled with the bootloader software is the simplest way to configure. You can use the button, but it's a slower process. Also the dongle allows you to upgrade the firmware as we release support for more escs or features. Always free updates.

Rated 5 out of 5 stars

Amazing product

The package came much sooner than expected. Only 5 days from the UK. Was easy to program and works flawlessly. I now have telemetry and reverse in my EDF while using my Futaba radio system. Simons follow up on the sale was impressive! I would give 10 stars if I could

July 19, 2024
Rated 5 out of 5 stars

Best customer service

They made every effort to ensure I had my setup correct before they shipped it to me. Even though they are in the UK and I’m in the USA the time difference was no issue when keeping me updated on my order.

June 1, 2024
Rated 5 out of 5 stars

I purchased the telemetry converter and usb dongle

I purchased the telemetry converter and the USB dongle for a RC plane I'm setting up, as I use Jeti and the Avian controller does not provide my telemetry system.

First of all, I have to say that I'm VERY impressed by the overall quality of the system. It's small, connectors fit in perfectly in the printed box, and the configuration software is very easy to use.

Second, I'm also VERY impressed with Simon attention to detail. Not only he provided me with all the explanations I needed, but also provided some additional tips to use the Avian controller to the fullest. He also walked the extra mile to make sure I got my order exactly as we agreed.

Last, the converter is incredible, as it adds more parameters (as the much needed consumption) than the standard Avian controller (Spektrum, are you listening? Consumption is adamant, when flying electric).

I'm looking forward to do more business with this company.

July 14, 2024
Unprompted review
RC Light Systems logo

Reply from RC Light Systems

Riccardo, thank you for your support, we are very pleased to hear that you are happy with the ESC Telemetry Converter.

Rated 5 out of 5 stars

Simon is awesome

Simon is awesome, quick response and service. Products work well.

June 4, 2024
RC Light Systems logo

Reply from RC Light Systems

Michel, thank you for your kind words. There are several of us behind the emails and messaging so I can't take all the credit. As I've said elsewhere we are modellers ourselves so it is important to us that everyone gets great value from the products we make and sell. Thank you for your support.

Rated 3 out of 5 stars

its taking long for i get a confession…

its taking long for i get a confession about the shipment of my order

June 9, 2024
RC Light Systems logo

Reply from RC Light Systems

Hi, apologies for the delay in getting the tracking link to you. As per our website notice, we have been at a large show in the UK and whilst we were able to dispatch your order before we left we did not get a chance to update the system with the details. I have just emailed you the link directly.

Regards

RCLightSystems

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! This is a very niche business and typically the gadgets these folks make would normally come from china with no support. I wanted to try something that was not being done and they walked me through step by step. Then went even further and released a firmware upgrade to help. The telemetry converter and the update software work exactly as they are supposed to. Looking forward to future products!

April 1, 2024
Unprompted review
RC Light Systems logo

Reply from RC Light Systems

Tom, thank you for the kind words. We are modellers ourselves, so always happy to help.

Rated 5 out of 5 stars

Great products well thought out, well supported…

Great products with first class support. I've used the ETC telemetry units, with my Align and Hobbywing esc's paired with my Futaba radio. They worked great, something that the above mentioned OEM manufacturers seems to struggle with getting right. Also used the piro igniters, after having a remote RC switch fail and almost cause a disaster. The RC Light System piro igniter has an arming procedure and fails safe, unlike a lot of remote switches or igniters which are in my opinion potentially dangerous. Their products are very well thought out, well priced, well supported.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Servo Tester

Purchased a servo tester from the RC light systems team.
Very professional, helpful and very knowledgeable.
Great helpful explanation of there products too.
Highly recommended. A++++

August 18, 2023
Unprompted review

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