Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... See more
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Review summary
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Took a little longer than expected but I was informed at each stage and then arrived much earlier than estimated midway through. Always had good service from RP, long may it continue.
Parts have always been correct and most are in stock (states on the website when not) - delivery can take a long time for none stock items which is happening with a lot of parts for bikes and cars fro... See more
After ordering brembo caliper, I thought I'd have a look at reviews of Reactive parts, and for the most part, good reviews, however there were some bad ones for various reasons which had me slightly w... See more
Company details
About Reactive Parts
Written by the company
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Contact info
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, United Kingdom
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
2.9
Average
970 reviews
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Hasn’t replied to negative reviews
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Sent me the wrong pads (back instead of…
Sent me the wrong pads (back instead of front) but need spare back pads anyways so not too much of a drama hence 3 stars. Other than that - quick delivery and good quality well priced callipers.
July 1, 2024
Reply from Reactive Parts
Thank you for your feedback! We apologize for the mix-up with your order and appreciate your understanding. We're glad to hear that the quick delivery and quality of our callipers met your expectations.
If you need any assistance with your next order or have any other concerns, please don't hesitate to reach out. We're here to help and ensure your experience is a positive one.
Best regards,
The Reactive Parts Team
Good range of products in stock and…
Good range of products in stock and discounts available.
July 2, 2024
4 weeks to never get the part
4 weeks to never get the part, chased several times by myself, never proactively contacted me to update
Faithfully promised a delivery yesterday not turned up, rang again and got told it’s the industry!
Reactive is quite a pun as there not
Also re excuses
Excuse 1 : It’s the time of year, er the summer is always in the summer, every year!
Excuse 2 : It’s the industry, er you’re in this industry, so deal with it?
Summery : zero resolution options from them and now no urgency to give me a refund
AVOID
July 9, 2024
Unprompted review
Reply from Reactive Parts
Hi Graham
Thank you for your feedback and your call earlier. We are very sorry that we were unable to fulfil your order in a timeframe that was sufficient for you.
Your paraphrasing of our conversation earlier is not accurate however so I would like to address this for clarification. You asked me for the reason for the delay, I attempted to explain that the industry is in its peak season, so the manufacturers and suppliers are feeling pressure at the moment with supply and demand and that it can lead to unpredictable delays. For which, we sincerely apologise.
We fully accept that you do not wish to proceed with your order and have immediately cancelled your order and issued your refund.
Your comment that there was no urgency regarding the process of your refund is inaccurate however. Your receipt of refund was sent to you within 10 minutes of our conversation taking place and your funds have been returned to you.
I hope this helps to clarify the situation for you. Please do let us know if we can be of any further assistance.
Everything Delayed
If you want to pay for something that "may" arrive within 12 months, best place to order from. However they seem to be a zero interest bank.
Pay for something, not have it in stock, delivery dates pushed back and back, then you get to the point of asking for a refund and that takes even longer. You just don't gain any interest on the money they save for you.
July 12, 2023
Unprompted review
Reply from Reactive Parts
Hi Robert,
Appreciate you taking the time to leave a review of your experience with Reactive Parts. We're pleased to hear you're happy with the product you've purchased and we hope to see you back soon
Many thanks
The Reactive Parts Team
ordered a few times now and never had…
ordered a few times now and never had an issue, always fast delivery too. would definitely recommend
July 5, 2024
Unprompted review
Reply from Reactive Parts
Hi Dominic,
Thank you very much for taking the time to leave a review of your experience shopping with ourselves. We're very happy to hear that you're very pleased with the parts, service and delivery, we look forward to seeing you back soon!!
Many thanks,
The Reactive Parts Team
great produkt fast delivery
June 4, 2024
Reply from Reactive Parts
Hi Dominic,
Thanks for taking the time to leave a review of your experience shopping with Reactive Parts. We're very pleased to hear you're happy with the product you've purchased and we hope to see you back soon
Many thanks
The Reactive Parts Team
Reply from Reactive Parts
Hi Lance,
Thanks for taking the time to leave this review of your experience shopping with Reactive Parts, we're very happy to hear you're pleased with the service provided!
We look forward to hearing from you again
Many thanks
The Reactive Parts Team
Item as described
Item as described, delivery was quick and always super helpful when you call the team, 5 ⭐
June 3, 2024
Reply from Reactive Parts
Good Morning Nathan! Thank you for your feedback! We are very glad we were able to get you sorted with what you need. Please do let us know if there is anything else we can help with! Many Thanks.
A massive THANKS to Reactive Parts
A massive THANKS to Reactive Parts, and particularly Leon, for the great service.
I placed my order for CRC race fairings for my new ZX4-RR through the very knowledgeable Jason at JW Moto Parts in Perth, Western Australia. Once my order was in the pipeline I was kept fully informed and up to date of the progress by Leon at Reactive Parts. Ordering parts from the other side of the world can be a source of concern, but not when the customer is in the safe hands of these guys. Just need to finish my paint scheme, and I'll be on track.
Cheers Lads. Great work 👏
Graham O'Neill. Adelaide. South Australia
May 15, 2024
Unprompted review
Reply from Reactive Parts
Hi Graham,
We're happy to hear you're pleased with the level of service provided by Leon to keep you up to date with the progress of your order. We hope the build goes well and feel free to send across some photos once everything is finished! Looking forward to having you back
Many thanks,
The Reactive Parts Team
If the products you ordered are not in…
If the products you ordered are not in stock, you shouldn’t be bothered to wait. Ordered some Lightech balancers on 11 of March without showing that’s out of stock when ordered and i got an email later saying they’re “aiming” to deliver my order in the next 21 “working” days which it’s a lot, that’s about a month wait. But if it was only 21 “ working” days it would be understandable but it’s been over 42 working days and it’s still not here.
March 11, 2024
Unprompted review
Reply from Reactive Parts
EDIT:
Hi Nick,
Thanks for submitting the requested information so we can look into your order. I have checked and I can confirm that we received your parts and our warehouse team has got this despatched across to you yesterday so your parcel is currently en route and should be delivered to you today.
I hope this is helpful however please feel free to contact us if you would like to discuss this further
Many thanks
--------
Hi Nick,
Very sorry to hear you're not happy with your experience shopping at Reactive Parts. We do sincerely apologise for the delays as we're coming into peak biking season so unfortunately, delays can be very unpredictable.
If you would like to contact us directly at info@reactiveparts.com, a member of our team will be more than happy to look into your order and advise further.
Many thanks
Genuinely the best motorcycle parts…
Genuinely the best motorcycle parts company I have ever used, Christine has really helped me out with parts last minute to save a trip to portimao, pleasure to deal with reactive parts
May 7, 2024
Reply from Reactive Parts
Hi Steven,
Thanks for taking the time to leave this review of your experience shopping with Reactive Parts and Christina, we're very happy to hear you're pleased with the service provided and that you're able to go onto your Portimao trip!
We look forward to hearing from you again
Many thanks
The Reactive Parts Team
AVOID! Poor customer service.
AVOID!
Wish I'd read reviews before buying from this company. Happy to take your money but poor follow up customer services.
On reading reviews this seems to be a common theme.
I had some reservations about buying an HM quickshifter from Reactive Parts but the owner Steve spoke to me and assured me of the quality of the item and that if there were any issues it would be dealt with.
Well, I'm now having issues with the quickshifter with it only being installed for 3 weeks so I called Reactive Parts, several times, and always with a promise of a call back which never comes. I've emailed a number of times too with an automatic response: We'll get back to you within 48hrs!.........well that was last week.
So now I'm stuck with a £400 quickshifter that doesn't work as it should, and a company that is only interested in making a sale.
I'll now have to bite the bullet and buy a Cordona Quickshifter instead as was originally recommended to me.
£400 out of pocket and not happy.
Poor customer service from Reactive Parts, and a poor quality item from HM Quickshifters.
April 13, 2024
Unprompted review
Reply from Reactive Parts
Hi Lee
Thank you for leaving us your positive feedback. We are really glad you found it easy to navigate our website and find what you need and we are thrilled to have your recommendation :D it is always a pleasure doing business with you and we look forward to having you back soon!
We hope you enjoy your parts in the meantime
From the Team at Reactive Parts
Brilliant
As always a pleasure to deal with. Reactive parts have being my one stop shop for my 2024 season bike build. Offering help and advice over the phone or via message chat. As always, thank you 👍
April 2, 2024
Unprompted review
Reply from Reactive Parts
Hi Philip
Thank you for leaving us your positive feedback. We are thrilled that you always choose us when you need more parts and we are proud to always impress you with our service. It's always a pleasure doing business with you and we look forward to having you back again soon
Thank you again for this brilliant review :D
From the Team at Reactive Parts
Good bar ends with the Italian flag…
Good bar ends with the Italian flag color I had to use the standard inserts from the oem bar ends as the rubber ones aren't upto much you can't tighten them up as good but still looks good
April 3, 2024
Reply from Reactive Parts
Hi Neil
Thank you for leaving us your feedback on the CNC Racing product you purchased. We are pleased you're happy with your purchase overall and sorry that you found the replacement rubber inserts to be less substantial than your OEM ones. CNC Racing is committed to the development and evolution of their products and we pride ourselves on stocking only the very best the market has to offer. We have passed this feedback to them.
Thank you for awarding us 4* and we hope you will use us again so we can get that up to a 5 :D we hope you enjoy your order in the meantime!
From the Team at Reactive Parts
Awesome supplier
I’ve dealt with Reactive Parts for years. They offer great products at competitive prices and despatch really quickly. I will continue to buy parts from Reactive Parts because they are awesome and I have absolutely no need to look elsewhere. They are my “go to” place for specialist bike parts😎
April 2, 2024
Reply from Reactive Parts
Hi Philip
Thank you for leaving us your positive feedback. We are really pleased that you are happy with the speed of our service, our offers and pricing. We are thrilled to hear we are your go to place and hope to continue doing business for many years to come. It's always a pleasure :D we hope you enjoy your order in the meantime!
From the Team at Reactive Parts
Top service as always 👍🏼 Rebecca was…
Top service as always 👍🏼 Rebecca was Brilliant and very helpful .
March 27, 2024
Unprompted review
Always my first port of call
Always my first port of call. Quick to respond to answer any questions or queries. With fast reliable delivery services.
March 20, 2024
Unprompted review
Reply from Reactive Parts
Hi Stephen
Thank you for leaving us your positive feedback. We are really pleased that you are happy with the speed of our service and the delivery of your parts. It is always a pleasure assisting you and we look forward to having you back. We hope you enjoy your new parts in the meantime! :)
Thank you again
From the Team at Reactive Parts
Reply from Reactive Parts
Hi Houston,
Thank you for leaving us your positive feedback. We are thrilled that you are impressed with the speed of our despatch to get your parts to you as soon as possible. We hope you enjoy your order and we look forward to having you back when you need more parts. Thank you again :)
From the Team at Reactive Parts
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