Amazon.ca Reviews 302

I rarely write reviews, but my experience with Amazon customer service has been so frustrating that I feel I need to warn others. I ordered a Chemical Guys spray and a cloth, and when it arrived, the bottle was cracked—likely damaged during shipping. Naturally, I contacted Amazon right away. They initially offered a refund, but I asked if it could just be replaced instead. They said yes, and I explained that I wouldn’t be able to return the leaking bottle. I even offered to empty it or clean it if necessary.

Amazon assured me this wouldn’t be a problem, and that I could receive a free replacement without returning the damaged items. I felt relieved and thought the issue was resolved.

A little while later, I received an email saying I needed to return the items. Confused, I reached out again, and they apologized, telling me to disregard the email. I assumed everything was settled, and I continued with my day.

Fast forward two months, and I was shocked to see that I had been charged for the “free” replacement. I contacted customer service again, which turned into a grueling two-hour back-and-forth. Multiple representatives and even supervisors came and went, and in the end, they refused to refund me, despite my having clear proof of all previous conversations confirming that I was not supposed to return the damaged bottle.

In short, I ended up paying twice: once for the original damaged order, and again for the replacement of the same damaged item. I followed all of Amazon’s instructions and acted in good faith, yet I was still left out of pocket.

This experience has been extremely frustrating and disappointing. Their policies may seem helpful on paper, but in practice, their customer service is disorganized, inconsistent, and unreliable. If you have the option, I would strongly suggest avoiding Amazon for anything where customer support may be required.

Amazon prime video service has consistently and methodically increased its advertising throughout its programming.
Slowly and in a sneaky manner the corporation is inserting advertising which nullifies what was initially the attraction to streaming services.
Greedy

Agents couldn't even understand English and their accent is so heavy. I couldn't also understand their responses. I had to call many times just to have someone whom I can understand :(

My problem with Amazon deliveries is that unless I keep a constant eye on my emails, I do not know that a delivery has been made. Delivery instructions: why can there not be a choice of "ring the doorbell"? A small thing maybe, but very frustrating, when an addition to Delivery instructions would make an great deal of difference to deliveries.

I am writing to provide feedback on your 'Pickup' marketing. As a customer who relies on a mobility scooter, these pickup locations are not accessible to me, especially during Canadian winters. Suggesting pickup as a 'great alternative' feels like an oversight that ignores the needs of disabled customers who rely on home delivery for essential shopping. Please ensure your marketing and service design account for users with mobility challenges.

Thank You

I was repeatedly given false and contradictory information regarding a missing package, including claims it was delivered when it was still marked as undelivered with the third party courier. A promised refund to my original payment method was not processed, and a gift card refund was issued without consent. I have screenshots documenting over a dozen failed support interactions and misinformation.

They ship with a company called intel aka dragon fly. This shipping company lies about delivering items, lose your items and damages them. This is the second back to back bad experience with Amazon this month. Not impressed. My suggestion is FIND ANOTHER company to ship with.

My rating reflects the printing of the label. You have to scan something at the carrier's no matter if they print the label or not. So my point is why doesn't Amazon allow all returns to have the label printed at a carrier's location. It take less an 5 seconds for them to do it.

Amazon usually gets it right, however they employ a delivery system in my part of the Province of Quebec called Intelecom which is constantly making errors; their deliveries are not timely, forget about them picking anything up as they will only come when you are not there and they like to hide packages (for instance, in an old unused garbage box that was topped with at least a foot of snow) - the delivery person managed to open it when there was no hint that the snow was disturbed and one of my packages had been in there for 4 days! Had it not been winter, the package would have been sitting in 3 inches of water! This is where you need to improve who you contract with and how penalties should be levied for each error! Perhaps that will help them deliver things properly!

I only buy books from Amazon.ca that I cannot find anywhere else. This is mainly due to their terrible "packaging" that essentially guarantees damage. Thus the only books I buy from them are print on demand titles that are only available from Amazon. But even here Amazon.ca is beyond unprofessional. About 80% of my books that come from Amazon.ca print on demand facility at Bolton, ON come with production defect: a split gap in the middle of a book. The thicker the book, the more pronounced the split gap is. Interestingly, books from their other print on demand facility, in Alberta, do not have this defect.
It's a pity one cannot attach pictures to illustrate.

5 years ago: trouble free delivery's, customer service reachable, malfunctioning high end items exchanged 3 to 5 days. good times. currently:Amazon customer service is unreachable. and they said to me” we’re sorry to hear your package was stolen shortly after delivery”AI?. For 10 days 2 packages stolen. Good score.
Amazon package delivered through ASL services dropped front off our house at 23:57 hour. And stolen 01:52. Next Intelcom : package delivered 14:40 and stolen at 15:13. not sure if it is carrier issue or Amazon issue, but for sure i am done buying from Amazon.ca . 10 days - 2 packages stolen. Welcome to Montreal.

I would give negative stars if I could. Amazons service has tanked. Up until a couple months ago, our small town could get Amazon deliveries in a timely manner and we could also get all products that are listed on the website. Now no matter what we attempt to purchase, there is no estimated delivery, products say in stock but then they say, we will notify you when we have the product and an estimated delivery. If I change the delivery address to the next town, we can get all items with no issues, including lots of availability and very fast delivery. Amazon has done something to our postal code that has seriously limited product availability. Customer service only wants to repeat their talking points and won’t listen to the actual issue.
Word is, due to the Canada Post labour disputes, Amazon got their knickers in a knot and won’t use Canada Post/Purolator to ship in BC. So by Amazon stopping service with Canada Post/Purolator Amazon is actually screwing over their customers.

I talked to customer service on the Amazon chat page. I had put an order through that was arriving on Fri Nov 14/25, my grandson's Birthday. I had ordered 10 minutes late from getting it the Thu. My fault. But I was hoping it would arrive before the 3pm party on Friday. By noon I still had no package so decided to chat with Amazon Canada to see if they knew anything. The person told me he could contact the delivery company and make my package a priority to be delivered before 3pm. I was ecstatic, until I wasn't. I waited an hour later and then phoned the delivery company. They said no one had contacted them or the driver. And, the package had been dropped off to them only around noon Friday. I had been blatantly lied to by Amazon just to placate me and make them look good. The anger I feel right now is unbelievable. If the package would be late then tell me, DO NOT lie to me. Not sure what I am going to do now.

Amazon seem to have very poor handle on the condition of products being shipped. On many occasions, the product arrives either used or heavily used. When returned, then it becomes the cosumer's problem to prove, that what Amazon delivered was a used product. Then there is the issue of warranty. Amazon pushes their "Amazon basics" products by NOT offering any warranty past 30 days, in which case, good luck getting in touch with the company that produced the producs.

amazon says pkge is being delivered even though it doesn't register with the carrier. I want my money back and I will never-buy through amazon now-ever-terrible customer service. This company is in the rots-very upsetting

I would give Amazon Canada less than a one star if possible. I returned a pair of pants a month and a half ago and they have it on file they were returned and I have the paper from returning via Purolator but kept getting emails that I will be charged if the product is not returned. Amazon could see they were returned but for some reason hasn't gone through their processing center. They took the emails off but the I was charged for the pants I returned a week later. I called again and they refunded me and explained again they can see the return but it hasn't gone through the processing center a month and a half later. They said they may have lost them and apologized and refunded my card. A week later I was charged again for the same thing and for the 5th time having to wait on hold forever to get them to refund my card again for which they can't seem to fix. They keep saying it's automated and can see I returned the Pants in September (it's now November) but because they haven't finished the processing on their end I keep getting charged, even though they can see they went to their sorting center
This is brutal. Not sure if I will buy from them again.

this is such a scammy experience! I hadnt gone to look for something to watch for a long time......Why do I pay 11.00 a month to beable to watch NOTHING!!!!

Canada Post changed my home address postal code. Amazon online system will not allow updates to my home address. Contacted Amazon support by phone and explained the problem. The representative had no clue what I was talking about. I in fact I wasn't at all certain that the representative even knew what a postal code was. Very sad indeed. Guess I will have to cancel my account and start over from scratch. Any wonder that AWS recently crashed. If this is the state of one of the world's leading tech companies we are all in deep dodo.

Over the last few days when I try to sign in, I’m asked to provide a verification code. This “usually “ takes no less than 3 attempts. It’s so infuriating! I’m told it’s for the safety of my account. I do enter a password so let me decide if I require further security!! This morning I made a purchase of just over $100. That was a flag for them. I don’t get it!!

Absolute worst experience ever, hung up on multiple times and told I was a liar, that they would not honour an item that I bought on sale.