Amazon.ca Reviews 302

Useless customer service very clearly out sourcing to India for cheap labour (literally ALL Indian accents who answer) couldn’t tell me when my product will be delivered yet has been stuck in Alberta Canada since a day and a half ago and refused to transfer to Logistics. Absolute GARBAGE customer service. I was charged for this order over five days ago and yet pay prime service for crap customer service.

I ordered paramount by mistake on prime and find it extremely frustrating trying to cancel. When I try to get help it does not transition to the help page. I intend to cancel both prime and paramount because of my negative experience

The ԁеlivery was wa​y t‌o​o🔸 late — t‌h‍e gift wa‌s for a speсific⁠ ocсasіon,🔸 an‍d‍ now it’s useless․ C‍oｍpⅼetely ԁisappoіnted․ Wоn’t ord​er again.

I bought a MacBook Air through Amazon (order 01-7731254-9137860), but when the package arrived, there was only a cheap toy inside the box. I made a claim immediately, sending the evidence they asked for so I can get a refund. 3 days later I called to know how my case is doing, and they told me since the device has already been activated, they cannot refund my money ($2,413.95). Obviously someone else is using the device now.

It's completely unacceptable that a company like Amazon fails to protect its customers from such blatant fraud. This isn't just a simple mix-up: someone clearly manipulated the shipment to make it appear the product was delivered, when in fact I received a completely different item.

I'm extremely disappointed by the lack of accountability. I'm now forced to turn to my bank, consumer protection, and other means to recover my money.

I don't recommend buying expensive products through Amazon if they don't guarantee protection against this type of scam.

Amazon used to be great but now it’s getting worse day by day! I have been ordering on Amazon for 4 years now. I recently ordered something that never arrived. I contacted Amazon customer service twice about not receiving my package and they told me to wait another day because the order might be late. I waited another day still didn’t receive my package and contacted customer service again. The customer service then asked me to do a police report/ investigation so I can get my refund. I told them that doing a police report would be a lengthy process and a stupid thing to do because how is it my fault that I paid for something that I didn’t receive. The customer service then told me to send in my health card or my drivers license with my information which was extremely weird. I sent it to them later on through email and got a response after 2 days that I can now contact customer support and get my refund, so I went ahead contacted customer service for the 5th time and the customer service guy told me that he has processed the refund back to my bank account and it will take 5-10 business days to receive it. I then waited for a few days and all of a sudden I got an email from Amazon that my account has been banned because I was asking $98 refund for my order that I didn’t receive. I was extremely confused and frustrated. I tried logging back into my account but I didn’t let me. So I called Amazon and they told me they can’t do nothing. I then went back and emailed them again and they replied back that not only will they not restore my account but they will also not refund me anymore. After days of waiting and wasting my time and energy on customer service, emails and calls I didn’t get a refund for something that I never received. Luckily I contacted my bank and they did an investigation for 2 days and gave me my refund. I will never shop from Amazon again. The app has gotten trash and they are extremely stingy and a bunch of scammers. I had to warn both of my friends and family.

I was a good amazon customer but starting from today I’m cancelling my account and all the canadian should do the same until this company starts respecting canadian people
I will buy from others even if the price is higher but never again from amazon

I bought a Samsung Fold 7 on a promotion for a free double storage upgrade + $200 credit from Amazon 2 days before the expiration date. They cancelled my order with a suspicious transaction reason and blocked my account. On the last day of the promotion date, they released my account. I still saw that promotion and called in to confirm the promotion and was told yes, and an agent said that he also put a note on my account about that promotion. I re-ordered it. I received a 256 GB instead of 512 GB as listed within a day, and no more $200 credit. They deleted 2 promotions after I ordered. I called in, and another agent said there is no note on my account. I trusted them completely, that's why I didn't take a screenshot of the promotions. I am a long-time customer and have ordered a lot of items; now I am mad, disappointed, and dissatisfied with them. They used to be very good at customer service and after-sales.. I will return it and have already bought a different one from eBay at a price is only $2100, new and sealed.

Worst experience ever. I was at home when they delivered the package and I was supposed to receive 8 items including big cold pressed juice and keyboard. I took the box in a minute when it was delivered. It was a small box and when opened, 3 high value items were missing.

Called customer service and they were of no help. They ask me to file a police complaint and told me somebody took it. I was at home and received the delivery. Also, they can see clearly and 8 items can’t fit in this small box.

Never buying from Amazon and cancelling my membership 👎🏻

See the end of this review for the easiest way to actually contact a human @ Amazon.ca.
Amazon has really gone down hill in the past couple of years. I remember when they first got their own courier system in place and how much better it was than UPS, Fedex, Canada Post etc... Unfortunately that no longer seems to be the case. I have had orders that were "Out for delivery" with their cool new map system showing it to be 5 or even 3 stops away only to be in the end not delivered that day. I even had one order recently that did this to me 3 days in a row till I got in contact with Amazon on both the 2nd and 3rd days and then it finally got delivered! How is a package 3 blocks away (According to Amazon's tracking map!), and then still can't get delivered for 3 successive days!
Now about trying to get in touch with an actual human @ Amazon.ca Have you noticed there is no longer an option to get into a chat or a phone call when you are contacting Amazon for an issue? You just go round and round with no one to discuss the issue with other than their stupid LOIB (Lack Of Intelligence BOT!). Well I mentioned this to an associate that I had to phone after looking up the Amazon support number on Google (Which is incredibly dangerous in this day and age but their support number is nowhere to be found on their website!). Once I verified it was actually Amazon I was speaker with, She spent 15 minutes trying to find a way on their website to contact a human and almost gave up before she finally found a way. Here is it. Start your contact process as you normally would. Then keep clicking on the "Something else" option (There will be several pages of this!). Keep doing that till you get to the list with the "Registry Discounts and Welcome Box". Click on that. Then under the "Wedding And Baby Registry" option click on the "I Need More Help" option. Finally you will be presented with the option to start a chat or phone call. Talk about having to jump through hoops to get some service!

Ordering from this place used to be good. Lately I'm finding that my account was hacked, money was taken, and the accounting and management of orders is incorrect. There is false advertising as far as the cost if shipping without membership. They are failing to list the shipping price separately from the cost of the product and initial total bill. They used to ship all the items ordered in one order together by the next day, now they are trying to send something that says next day from out of country after you make purchase. All in all they are a frustrating scam that is there to give you comfort but actually really just mismanages their business and try to scam as much as they can out of you.

I have only had positive experiences buying things on Amazon.ca. They deliver quickly and follow delivery instructions. I live in an apartment and I hate it when I get a card instead of them leaving a package at my door. Their prices are pretty good. I bought an eBike from them and was very pleased with it. I also like how you can pay in installments for some products but only if it's a certain price point. You can't bundle and pay in installments. I used to love their customer service but now it's become a maze when I have to use it. I do eventually get things resolved. I rather not "feed the Bezos Beast" if I didn't have to but I do. I did have an issue cancelling my order because of the quick shipping. Two hours after purchase was too late and it wasn't worth the hassle of returning it. I haven't had to return anything to Amazon so I don't know what that is like. You can't refuse delivery because they just leave it at your door without knocking. They do deliver on time and have a decent tracking system. That's why I am giving them 4 Stars. Room for improvement but overall pretty happy with their many products & services.

I've had incidents of improper and open products sent , have noticed encroaching drops in product quality, variety, and increased pricing. Sub-contracted delivery constantly shows no delivery scheduling data regardless of Prime membership. TLDR: Worse service, higher prices. Amazon does not properly service Canadians.

They don’t even match their own prices even if it’s not delivered. Service representative not helping, supervisor says they should match the prices up. Ignoring all local legislation regarding post purchase discounts law: see opc gouv qc ca discount/promotion/post-purchase-discounts/

Taking away the archived order is so negative.

Customer service is piece of shit ..they dont know anything how to help ...Amateur people working there

I subscribed to Amazon Prime to expedite a 6-item order that was "not yet shipped" for over 24 hours — including a unique Amazon Warehouse projector. As soon as I subscribed and tried to cancel the order to reorder with faster shipping, Amazon automatically canceled only the projector (now unavailable), and marked the rest as shipped — locking all options.

The remaining items are now arriving Friday, the same day I was trying to avoid. Despite subscribing while the order was still "not shipped," there was no way to change delivery or contact the carrier after. I wasted 2 hours with customer service; every reasonable solution was denied. No order reinstatement, no expedited replacement, no compensation — and I was even blamed for Amazon’s own system behavior.

Now I’m left with a \$30 loss, a useless Prime subscription, and no help. Totally unacceptable.

For the last couple months I wait weeks for things to be shipped. I would advise for people to look elsewhere if you actually want your products in a timely manner

Place an order did not honestly believe that the order would come out the same day as it was placed, but that’s what was stated on the order. So I trusted them. It was for a gift later that night.
The order never showed up when I called Amazon they told me that it would be delivered tonight by 8 o’clock
Of course it wasn’t
It’s not the first time my orders have been late sometimes by a couple of days so what am I paying prime for?????

Placed order 4 months ago and haven't received it yet. No contact whatsoever but they took money out of my account. They got that correct!
Cannot find a phone # to enquire about this.
Am very disappointed with this order and poor delivery service.

Amazon customer service agents are rude and obnoxious , and it’s not about what we want as customers. Buyers beware of scams and third-party seller, never order from them. If your item comes damage prepare to have a bad experience with the seller, and paying extra for return shipping out of your own pocket or other fees. What a nightmare that was. Amazon delivery mishandled my packages by throwing them at my door, packages were delivered to wrong unit number of my building. Packages were placed at unsafe location such as at the lobby of my building. Amazon was the best years ago, then they became the worst to deal with. Especially over the phone.