ReadYourHeart Reviews 343

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, frequently describing the jewelry as beautiful, stunning, and of good quality. People often express satisfaction with the aesthetic appeal and craftsmanship of the items, noting that they look like real diamonds and receive many compliments. However, some people were dissatisfied with aspects of their order, delivery, and customer service. Several customers reported significant delays in shipping, with some orders taking weeks or even months to arrive, and issues with tracking information. There were also instances where the quality of the product was questioned, such as stones falling out or plating wearing off. Additionally, some reviewers experienced poor communication from customer service, with slow response times and unhelpful resolutions to their issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the beauty and sparkle of the jewelry,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the jewelry as beautiful, stunning,... See more

Order

Consumers have mixed experiences regarding their orders. Many report significant delays, lack of... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report significant delays, with some... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report poor experiences, citing... See more

Based on these reviews

Rated 3 out of 5 stars

The jewelry was beautiful and looked like it was well made. I was very happy with the jewelry itself and the prices. The problem is that the shipping is inconsistent. I currently am waiting on an item... See more

Rated 4 out of 5 stars

I was disappointed that the finish on the rings was coming off quite substantially. It definitely impacted the look of my rings. I’d been very careful to follow the guidelines spelt out. EI: not weari... See more

Rated 4 out of 5 stars

I absolutely love my purchases, Grace in customer service responded with updates when requested. I have purchased 3 different rings and love them all, very unique. Shipping sometimes takes a little... See more

Rated 4 out of 5 stars

My ring is absolutely beautiful! People comment on how sparkly it is, and can't believe it's a lab grown diamond. The fit is perfect. About that... I was surprised that you had to verify my ring siz... See more


Company details

  1. Jewelry Store

Written by the company

ReadYourHeart Official store. We provide the most brilliant moissanite jewelry in the world. Shop our engagement rings, wedding bands, earrings, necklaces & more to find the perfect gemstone fine jewerly! Everything we do is guided by our vision: Read Your Heart, Record Your Memories. We're here to celebrate life's most joyous moments with you, encapsulating those treasured memories into modern, timeless jewelry you'll want to wear each and every day. Whether it's the perfect piece for yourself, or a thoughtful gift for a loved one, we hope your unique jewelry will serve as a joyful keepsake for many years to come.Thank you for allowing us to capture these precious memories for you!


Contact info

3.3

Average

TrustScore 3.5 out of 5

343 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful jewelry, reasonably priced, personal attention by representative

My wife and I have made several purchases from ReadYourHeart and were very pleased with the quality and price.
I was in contact and worked with a company representative named Grace, who advised me on several purchases. She even went so far as to give my wife a free gift ring (which was exquisite).
All of our experiences with ReadYourHeart have been very positive and we would higjly recommend this company.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful ring

I absolutely love my ring it is beautiful and beautifully made. This is 3rd ring I have purchased and as soon as money permits I will buy a band to go with the ring.

March 4, 2024
Unprompted review
Rated 4 out of 5 stars

My Sapphire ring

I love my ring, the only thing that upset me was that I was not given any type of notice as to you received my order or the shipping time. No updates whatsoever. It took almost 6 weeks for it arrive. I think you need to keep in touch with your customers more. I just ordered the band that goes with it. Love it.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful solitaire ring

Beautiful solitaire ring. Plenty of sparkle and shine. Comes in a pretty blue ring box with a shining cloth.
Look out diamonds. Moissanite is here and going to give you a run for your money at a significant lesser price.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

I always wanted a diamond

I always wanted a diamond! Whe your site was recommended to me I went right to it. I was amazed at how beautiful you rings and necklaces are. It too me a couple of days to choose y ring but I found the one that was perfect for me.
I want to thank you for making an old woman’s dream come true.
Thank you again
Karen Terry

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

I have had the worst experience in my…

I have had the worst experience in my life with this CO!! It took a month to receive one pair of earrings. I ordered the earrings February 9th and they are supposed to be here March 6th. Very very frustrating!! I would Never buy from ReadYourHeart Ever Again!!!!!!

February 8, 2024
Unprompted review
ReadYourHeart logo

Reply from ReadYourHeart

Hi Henry, we are sorry that you had an unsatisfactory shopping experience, and after verifying that it was indeed due to our factory error, the shipment was delayed. To express our apology, we gave you a free necklace and refunded $60 for it. We hope you will choose our products and services again next time.

Rated 1 out of 5 stars

Moissanite half eternity ring

Very disappointed in my Moissanite half eternity ring.
It's channel set baguettes are dull and without fire.

Update: a full refund wasn't offered, despite the wording in the reply below.

March 1, 2024
Unprompted review
ReadYourHeart logo

Reply from ReadYourHeart

Hi Dee,
We are really sorry to hear that you did not have a good experience with our rings. We take great pride in making sure that all customers are satisfied. We can definitely send you out a replacement ring or provide you with a full refund. We hope to hear from you soon!

Rated 1 out of 5 stars

I paid $300 for moissanite engagement…

I paid $300 for moissanite engagement ring and it hasn't even shipped it's been two weeks so far the thing I'm concerned about is I want to cancel my order get my money back but there ain't no information saying you can cancel your order really concerned that I'm going to lose my $300

February 27, 2024
Unprompted review
ReadYourHeart logo

Reply from ReadYourHeart

Hi Jeff, We are sorry that your order shipped later than expected, I do understand how you feel, we checked and found that your order was delivered on March 6th. It took a total of 15 working days from the time you placed your order to delivery, which is in line with our Standard Shipping timescales.
We sincerely hope you understand this.

Rated 5 out of 5 stars

We couldn’t be more pleased!!!

We couldn’t be more pleased with our purchase of the 2ct channel-set engagement ring from Read Your Heart! It’s sparkly, it’s gorgeous, it is loved! So much so that I purchased the channel set bands, as well! All rings arrived quickly, well packaged and their customer service was awesome when we had ine wuestion about shipping.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Order recieved as expected

Made order. Received order. Received exactly what I ordered. Love the ring. One thing....it runs large. I ordered a size 7 and it fits more like a size 8. I am now wearing it on my middle finger vs the ring finger I had planned on.

February 4, 2024
Unprompted review
Rated 1 out of 5 stars

I never received the jewelry that I…

I never received the jewelry that I ordered! And ReadYourHeart never answered my emails regarding these items. The tracking website says it hasn't received any items for shipment. Truly amazing that I lost alot of money!k

February 4, 2024
Unprompted review
ReadYourHeart logo

Reply from ReadYourHeart

Hi Grace,
We would like to thank you for your feedback, please let us know if your order is RYH-38270, we have checked that the order has been delivered on December 11th and you have also made a 5-star review on our website. If you did not receive the product or any other questions, please feel free to contact us at service@readyourheart.com.

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. They ripped me off. I followed all their strange rules sent my package back and they did not accept the package after 3 attempts. They wrote return to sender. They kept trying to offer me coupons worth more than the item itself. So now im out money on the return shipping and item.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewelry.…

This is a great place to shop for Moissanite jewelry. I have several pieces now and they are all beautiful. The rings are very comfortable to wear and are made of good quality materials. So happy with my purchases.

December 10, 2023
Unprompted review

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