Ready Refresh Reviews 100,836

The most unreliable delivery system ever. Constantly cancelling and re-scheduling last minute. I've tried various times to see if it'll get better and it's gotten worse

What I like the most was home delivery.
What I did not appreciate was the increasing cost and less count of water bottle per pack. I am used to getting a 40 count as opposed to a 24 count. So I discontinued the service.

Horrible service…. had multiple issues with fulfilling deliveries and doing the correct order …. funny no issues with them collecting their payments though.

if you are considering this service DONT! save yourself the trouble

Contract started off well, but the salesman that talked me into signing up did lie about many different things. I stayed with them for a few years, but when I cancelled my account in September, they have still repeatedly charged me and still attempt to currently. Their prices are way too high when they are not even maintaining their equipment or picking it up.

On time professionals

This company has a good product and I enjoy getting the 5 gallon container of water brought to my home. I am informed when it is coming and can even put a pause on the delivery if I want. I have no complaints and the water is very good!

Trying to reach Ready Fresh customer service was a total letdown. After endless prompts, no one ever picked up, and then they asked for a survey when I hadn’t even spoken to a real person. Really disappointing service experience.

The delivery is promptly delivered and the driver are very courteous but I would like to have a heads up before they reschedule delivery so I can have a family member put out the empty bottles

Very good water and on time I love the fact that the deliveries are like clockwork and inexpensive

deliveries always on time the driver is courteous and always helpful with my jugs lets keep this driver sorry i dont remember his name
Willie Morris

The best way to receive your natural spring water directly to your home. I'm trying to get my 2-3 liters per day and even for my small family, it's a lot of water to handle from groccery store. So we choose to have Reade Refresh to deliver us 5-gallon bottles once a mont,h and this is super convenient and what's important for me it's natural spring water

Drivers are always polite and mindful of our delivery of water and making sure they're not left out to the elements!

Ready Refresh is very convenient and saves us the time of needing to run out for more water. We love the timeline and knowing when to expect delivery.

We are always pleased with your employees

I really am not happy with this company. The water price and delivery price is quite high. The website is not easy to use. Changing schedule isn’t easy.

Customer service is terrible. You can not get help or clarification on account issues when you need them. They don't show up when they say they will show up and change the date repeatedly. Overall would not recommend them.

The drivers are always mindful and kind. Bring disabled, I appreciate the kindness

I'm getting on this with mixed feelings. It seems like they really worked on their customer service and everything, but when you had so many bad experiences like we had, it is hard to excuse. First of all I have to say that we were very disappointed when ReadyRefresh was merged with Primo, because we had bad experience with Primo in the past. But they made is very easy to cancel the service. I just went on the live chat. In the past you were only able to cancel by talking to a customer service agent on the phone. I don't know if this is still the case, but the live chat agent made it easy for me. They also send the cancellation confirmation to my email as soon as they sorted everything out. We din't have any empty bottles because of the switch, that made it easier too. But over the time we used ReadyRefresh/Primo we had issues with deliveries, the dispenser (we changed that by getting aown one), customer service (the lady was so bored on the phone, I thought she would fall asleep) and so on... For now we are buying the 5 gallon bottles at the store to avoid all the hassle. I gave it 3 stars because of the convenience and the easy cancellation process, but also only 3 stars of all the trouble we went through over the years.