Real Boiler Servicing ltd Reviews 294

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and efficiency. Many appreciate the clear explanations provided by engineers, who take the time to detail the work done and offer helpful advice. Reviewers frequently commend the company for being reliable, punctual, and thorough in their work, often noting that they clean up afterwards. The service is often described as outstanding, with many expressing their happiness to use the company again. Some customers also mentioned receiving a full written report and honest, unpushy advice regarding potential issues.

What people talk about most

Service

Consumers find service to be positive. Many reviewers consistently praise the exceptional, outstanding, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, anything we needed to know was explained to us. Have carried out several annual services as well as replacing parts which were no longer working. Prompt, reliable, trustworthy! I w... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend this company. They provided a quick appointment date and the customer service was great. The service was for my elderly father home. The engineer liaised with me and updat... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Ibrahim came promptly and sorted our problem out efficiently. Told us exactly what the problem was and what he had done to sort it. Working very well now. Can highly recommend.

Company replied

Rated 5 out of 5 stars

What I like about this company is... - You know when they are on their way. - They do a comprehensive job (and clean up afterwards) - You get a full written report on what they have done and hone... See more

Company replied


Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Gas Engineer
  4. Boiler and Heating Service
  5. Plumber

Written by the company

You can trust Real Boiler Servicing and Maintenance to keep your home safe and warm, throughout the year. We deliver a prompt and reliable service from Enfield, North London, with excellent customer reviews. With over 17 years as registered gas safe plumbing and heating engineers, Real Boiler Servicing and Maintenance are here for your gas central heating system and offer a specialist domestic central heating system service. Real uses modern testing methods with calibrated digital equipment to collect and analyse data from your boiler. This means you get a safer, faster service that saves you money. It also helps us to understand how your boiler functions over time, so anticipating potential problems before they occur. It is strongly recommended that you have your gas boiler serviced once per year. The reasons for this are gas safety, efficient running of the boiler and economy. If you arrange to have your service before the chilly weather sets in, you can avoid the hassle of an emergency call-out for a non-functioning central heating system. Some of our services include: Central heating system repairs and maintenance Gas boiler servicing Landlords’ Gas Safety Certificate testing (CP12) Gas safety checks Radiators, valves and thermostats Smart heating controls and thermostats for greater economy Shower installation and repair Water supply pipe repairs Gas cooker installation Power flushing radiators for efficiency gains Plumbing repairs Tap repairs Most broken boilers can be fixed. We concentrate on repairing and servicing domestic boilers, quickly and efficiently. We don’t install boilers or sell new boilers. That way, our customers save money by running their gas water heaters using less energy and for longer. Customer service and integrity are at the heart of our business. For more information and reviews on Real Boiler Servicing and Maintenance please see our Facebook and Twitter.


Contact info

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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Rated 5 out of 5 stars

Central Heating Challenge

Ibrahim tracked down the problem and sorted a few others out along the way. Calm competent and professional.

December 20, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your feedback, perseverance pays off

Rated 4 out of 5 stars

Great workers and very polite but do…

Great workers and very polite but do wish there could be a better way of giving customers a time than saying between 10 and 2 for example.

December 18, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your feedback, we will be looking into your suggestions to improve all our customer experiences

Rated 5 out of 5 stars

Real Boiler has been looking after my…

Real Boiler has been looking after my boiler/central heating for some years now.. I have peace of mind knowing a good job has been done and they are there if I need them.

December 12, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for taking the time to review our services.

Rated 5 out of 5 stars

Excellent

This is an excellent company. They have serviced our boiler for the past few years and we will continue to use them.

December 12, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you, equally a pleasure to work with you

Rated 5 out of 5 stars

Very courteous

Very courteous, helpful and clean

November 2, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for taking the time to review our services

Rated 5 out of 5 stars

Another first class service

Another first class service by Real Boiler Servicing. Trusted trades people like Ibrahim are gold dust.

November 1, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for this fantastic review

Rated 5 out of 5 stars

An e4xperienced craftsman who provides…

An e4xperienced craftsman who provides a friendly and professional service but you have to ve able to be available for a little extra time.

October 23, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your feedback

Rated 5 out of 5 stars

Excellent customer service!

5-star customer service! Absolutely no complain. Would highly recommend

Our +13-year boiler started making tractor-style sounds and it got a full service maintenance done very quickly after calling Real Boiler servicing. Instructions of what pieces needed to be changed and why some bits and bobs were not functioning properly were given to use really clearly and in all honesty. Now eight months after the servicing was done (the boiler still going strong today), we got back in touch asking if we could receive a servicing certificate, which we did by post two days after asking.

October 13, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

thank you for your feedback, glad we could be of help.

Rated 5 out of 5 stars

Trustworthy boiler servicing company

I have used Realboilerservicing for several years, and have found them to be friendly, reliable and efficient. I would have no hesitation in recommending them to others.

October 2, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your feedback

Rated 5 out of 5 stars

Servicing and repair

As always Realboiler were quick, effective and very polite andd provided useful additional advice

September 24, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your kind words, looking forward to seeing you again next year.

Rated 1 out of 5 stars

First called them out February as my…

First called them out February as my dads boiler was not working properly it was making a loud bag noise when starting up. Booked an appointment came out and inspected the boiler cleaned some parts of the boiler and it started working ok advised us we need to service boiler but that it could wait till the summer. 2 weeks later boiler stopped working again and called them out again this time there were parts that needed replacing was given a quote advised them to go ahead with repairs after repair was finished invoice was more than the quote we agreed that he would give us a free service so paid the invoiced amount. Came out for service in June carried out service said everything was ok but after service banging noise when boiler started was back my dad was by now annoyed as this was part of the original complaint and it sill had not been fixed called them back in they took the lid off the boiler moved some wires and then my dad got annoyed as no repair was being carried out and they had a heated discussion and then he just left with the lid still off the boiler tried to contact them would not return my calls and now the boiler has stopped working again and he still will not return my calls will be taking him to court as all the receptionist said is to send in an email complaint there is not a section on there website for complaints. I was not there so do not know what was said between him and my farther but I find it very unprofessional that he will not at least talk to me especially since the boiler has broken down again.

August 1, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your comments they have been noted.

However despite our outstanding comitment to customer service demonstrated by the other reviewsers we refuse to tolerate abusive or threatening behaviour.

You have been advised on several occasions that you are welcome to forward your complaints to info@realboilerservicing.com but have failed to do so.

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!

Very efficient and professional from organising an appointment to the completion of the work. This is a very professional and efficient company. The work is of the highest standard and costs are very reasonable. I cannot recommend them highly enough.

July 25, 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Always a pleasure reading fantastic comments like these. This has been shared with the hole team this morning, thank you.

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