Real Genius Reviews 658

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, making the entire process smooth and manageable. Many people highlight the exceptional customer service, noting that their questions were always answered clearly and promptly, and they felt supported throughout. The efficiency and responsiveness of the team are frequently mentioned, with consumers appreciating the quick communication and timely updates. Customers also noted the transparency and dedication of the staff, which instilled confidence and made the experience stress-free. Reviewers often felt that the team went above and beyond, providing valuable guidance and expertise.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, highlighting the professionalism, responsiveness, and efficiency of... See more

Customer service

People report positive experiences with customer service. Customers consistently highlight the team's... See more

Response time

Customers consistently report positive experiences with response times. Reviewers highlight the promptness... See more

Based on these reviews

Rated 5 out of 5 stars

Rod Davis could not have been more perfect through our refinance process from beginning to end. He was attentive, communicative, and answered a million questions we had. We were able to get the b... See more

Rated 5 out of 5 stars

Working with Pat Moore was an absolute pleasure. From start to finish, he was hardworking, persistent, dedicated, and incredibly patient throughout the entire loan process. He took the time to tr... See more

Rated 5 out of 5 stars

I was able to choose any lender I wanted but chose Real Genius because the professionalism of Dylan Arnold. He answered all my questions and was available anytime I called or texted. Dylan had good... See more

Rated 5 out of 5 stars

Real Genius made my mortgage process seamless. Rod Davis stood out for the time and patience he gave at every step, clearly explaining options and answering all my questions. I truly felt supported an... See more


Company details

  1. Mortgage Lender

Written by the company

We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs


Contact info

4.9

Excellent

TrustScore 5 out of 5

658 reviews

5-star
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Rated 5 out of 5 stars

Easy/fast process all online👍

Easy/fast process all online.
Upload documents & docusign 24/7.

Charles Petruzzi, loan officer, excellent/courteous/knowledgeable in many options to fit my needs and abilities.

Kept me posted, staying in the loop while I proceeded thru underwriting and closing
agents.

Both underwriting and closing agents were thorough, courteous, professional and very patient with my mistakes/questions.

This is my 2nd home loan with Real Genius, start to close in 3-4 weeks.

My 1st in March 2022, was also excellent experience, start to close in 4-5 weeks.

April 9, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome

Real Genius and Mike Remillard made my experience the best I ever had. It was fast, easy and they explained everything. They answered all my questions and got me the best rate and the money fast. Thanks!

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

A very helpful company

I contacted several companies to learn about refinancing options. Trish at Real Genius stood out for her helpfulness, professionalism, and promptness. She was very helpful during the process of preparing required documentation. The process continued to go smoothly as I worked with others at Real Genius to bring it to a successful conclusion. I am grateful for their help.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience with William…

I had a great experience with William Hutto. He helped me through the entire process and navigated me into securing a home loan as a self employed business owner. Although there were hoops to jump through- as there would be with any loan- in the end we were able to securely close on my property. I’m super thankful for his support, honestly and knowledge of the home buying process. I highly suggest him as a resource and would recommend him for anyone shopping for a home loan.

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Gigi and team were great!

Gigi and team were great! I’ve completed many loans with them, always competitive and took time to answer our questions. Highly recommend!

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

Worst customer service

I have a client with this company right now and I will NEVER recommend this company, not even to my worst enemy. I have been in the business for over 7 years and I have never dealt with anyone so unprofessional in my life! William Huto decided it was ok to yell at me. We have been given the complete run around and lied too.

May 2, 2023
Unprompted review
Real Genius logo

Reply from Real Genius

Thank you for taking the time to let us know about your experience. We do not tolerate unprofessionalism in our organization. Thank you for taking my call and giving us the opportunity to apologize. We appreciate you partnering with us to close the borrower's loan and we sincerely hope you will allow us another chance to earn your business.

Rated 5 out of 5 stars

Brian Gillespie and James Baxter of…

Brian Gillespie and James Baxter of Real Genius were very helpful and easy to work with.
Both were very friendly, communicative, responsive, and professional. They kept the process on track through several twists and turns and got me a great rate on my mortgage with a quick turnaround time.

March 8, 2023
Rated 1 out of 5 stars

Went on website to get rates

Went on website to get rates - I have a good credit rating and am a first time homebuyer. After spending 5 minutes answering questions and providing email and phone number (which opens me up to marketing calls/texts), they failed to provide any loan options or rates. Big waste of time!

April 9, 2023
Unprompted review
Real Genius logo

Reply from Real Genius

Thank you for taking the time to let us know you had an issue with our website and getting rates. Please feel free to reach out to our sales team via phone and they will be happy to review rates and programs with you. 888-256-5906.

Rated 5 out of 5 stars

FIVE STARS

The team is very fast with the entire process and they are great with reaching out with updates! Fast responses as well!

April 5, 2023
Rated 5 out of 5 stars

Pat and team knocked it out of the park!

Pat got the loan process going with a perfect balance in our initial touch point by offering information and listening to my interests. When I told him I was shopping around he kept in touch but was never pushy.

Once I was ready to run my credit and move forward he was very well organized and an awesome communicator. I told him to give me the best deal up front, no haggling. Pat did just that and blew away the competition with the loan terms and his service.

Once the loan process went into full gear he maintained attentive support and always maintained top notch professionalism.

The loan service industry has become very disappointing so I'd put Pat and Real Genius as a rare gem, so happy to have worked with them on this loan!

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Our Gold Star customer service experience with…

Our customer service experience with Real Genius was nothing short of a Five Star rating. It all started with the associates at Real Genius that walked/assisted us through the seamless process. There was constant /factual communication throughout the process for our benefit. Everyone was professional, knowledgeable, courteous, responsive, and willing to assist with every detail.
I would like to do a shout-out to Dean Fiore, who assisted us on getting our process started. Dean was the first Real Genius associate we communicated with and what an impression he left on us! Thank you Dean. We were then setup with Gigi DePoli, our Sr. Mortgage Banker. Gigi took us through the entire mortgage process, constantly communicating and checking in with. We felt like we were in good hands with Gigi. Gigi is very knowledgeable and has tons of experience in his position. Thank you Gigi, you always made us comfortable from start to finish. Then there was James Baxter, our Processing Manager. James ensured that our goals in the financing transaction were met. James ensured we understood every step of our loan and loan terms.
We had 3 home runs with the associates that assisted us at Real Genius. Thank you Real Genius for the best mortgage experience!!

February 17, 2023
Rated 5 out of 5 stars

Can’t say enough good things about Real…

Can’t say enough good things about Real Genius. I’ve worked with Woody Haskins for a few years and multiple home purchases, it’s always been the best experience. The Real Genius team is also extremely helpful! James went above and beyond - he worked out the logistics of purchasing a home while we lived in another state, which was at times like herding cats. But nothing I had to worry about, thankfully. They managed everything and made it so easy.

March 6, 2023
Rated 5 out of 5 stars

Great Experience

I worked with Patrick Moore. He was responsive, helpful, and not pushy on anything. He allowed me to lock in a low rate compared to the market average. Highly recommend.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Best Rates

Dean was the most polite, patient, and accommodating person. He offered us best rates among the leading 6 agents/banks. Highly recommend him for his work, dedication, and help.

January 31, 2023

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