Realreceptionist Reviews 

4
•
TrustScore 4 out of 5

4.0

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Company details

  1. Telephone Answering Service
  2. also in
  3. BPO Company

Written by the company

Real Receptionist is a live telephone answering service based in Cape Town, South Africa servicing customers both in the South Africa and in the UK. When your company phone rings, a real person answers in your company name, takes a clear message and makes sure it reaches you quickly. No voicemail, no robots, no missed opportunities. We have been answering calls for businesses for six years, and our founder has spent mrore than a decade in the telecommunications industry. Our team is based in South Africa, which means you get friendly, professional, English-speaking receptionist at a fraction of the cost of a UK in-house hire or many UK-based answering firms. We cover calls from 7am to 10pm seven days a week. Our pricing is simple. UK customers pay 65p per minute, billed per second and never rounded up. Our bundles start from 100 minutes for £65 on a month to month contract. Whether you run a busy practice, a trade business or a professional firm, Real Receptionist helps you maintain a professional image, stay responsive and win the calls that keep your business moving. To find out more, or to book a 15-minute call, please email contact@realreceptionist.co.uk


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

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4.0

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4 reviews in the last 12 months

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Rated 4 out of 5 stars

Real Receptionist has consistently demonstrated a high level of professionalism

Real Receptionist has consistently demonstrated a high level of professionalism, responsiveness, and reliability throughout our interactions. Communication has been clear, courteous, and timely, with requests handled efficiently and followed through to completion. Their call routing process has been well managed, ensuring that calls are directed to the appropriate individuals without unnecessary delays. In addition, their attention to detail has contributed to accurate message taking and effective handling of queries, helping to maintain a seamless experience for both internal and external stakeholders. Overall, Real Receptionist has been a dependable service provider and a valued business partner, consistently delivering a high standard of service.

October 20, 2026
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Reply from Realreceptionist

Thank you Anna, it is a pleasure working with you.

Rated 5 out of 5 stars

Peace of mind that my calls will be answered professionally.

My experience with Realresptionist team is reasuring in that, I have peace of mind that calls are answered professionally and I never miss a call while I'm in consultations or out of the office. Their team are also helpful and understanding when I have additional needs for customer care or issues. Thank you for an excellent service.

October 28, 2026
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Reply from Realreceptionist

Thanks Belinda, we so happy you are enjoying the service!

Rated 5 out of 5 stars

Such an amazing company

Such an amazing company. They really do out of their way to make sure their clients are satisfied. 5 Stars

October 21, 2026
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Reply from Realreceptionist

Thanks Carl, we are really glad to have you on-board, and happy with the service we provide!

Rated 5 out of 5 stars

We decided to use Real Receptionist as…

We decided to use Real Receptionist as we just were not getting to all our leads. They have become such an integral part of our business, I am not sure how we managed without them. It has been seamless from day 1 and Chelsey has really become a part of our business as well. I wish I had signed up years ago.

October 20, 2026
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Reply from Realreceptionist

Thanks Deanne, we are so grateful!

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