I am not comfortable with the Membership requirement plus unrefundable shipping charge. Other sites dont do that. New with Rebag. Still debating whether keeping or not retaining my membership. I am a... See more
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I love my Rebag Gucci wallet I purchased in Las Vegas. It was like brand new for half the price of retail.
I had a great experience with the purchase process, largely thanks to Antonella. She is an amazing seller and truly made the transaction smooth and pleasant. Her service is excellent, and she is wonderful to work with.
However, I feel there is room for improvement regarding the trade-in process. When you trade items, there is a significant lack of communication. I dropped off my items a week ago and haven't received any updates or information. Since this was a trade, I am still waiting for my new purse while they inspect the items I provided.
It would be much better if the shop sent a simple email or notification to confirm that the items are being processed. A little bit of communication would go a long way in making the customer feel informed and valued during the wait

Reply from Rebag
I had a great experience and my order delivery is fast
Honestly, Rebag has been my favorite consignment place to shop. I love the communication. The prices are extremely fair. Shipping was great and they are true to show actual condition. I will shop here again.
I have had such great experiences with Rebag. They respond so quickly and most importantly they are very accurate with their answers. I love the ability to be able to rotate items too.
Juan was the best! He was genuinely ready to help me find the bag I wanted
You take too long to pay out Fashionpile much faster Your site is not user friendly and difficult to communicate with anyone also your inventory is limited

Reply from Rebag
The buying process was great however the strap to the purse that I purchased is broken and does not stay latched to the purse itself while wearing it.

Reply from Rebag
It is quite difficult to purchase anything from your website and after several attempts I was no longer interested in doing so.

Reply from Rebag
The product was excellent condition and the price was reasonable.
It looked fake and the strap that was supposed to be cross body was so short there was no way it could go over the shoulder. Tried a real one in the store and this wasnt even close. Returned immediately.

Reply from Rebag
Fast delivery, good price, and a handbag that looked brand new.
Takes months to get paid now, not the same company as before. don’t waste Your time

Reply from Rebag
As a Rebag member I have the option to return purchases that don’t work. This makes me much more inclined to purchase things on Rebag. And the quality of all of their items is always excellent. The bag I just purchased is no exception and is absolutely perfect.
Everything takes too long.
For example: sent an item for trade in and its been more than three weeks and is still in rewiew, but they charged the item I bought inmediately. As today, I didnt receive my item.
Sent another item for sale, took more than 6 weeks to get certified.
After the item was sold I had to wait 6 weeks until the sale was “final” and after that, 5 or 6 more weeks to get paid.
Won’t be using Rebag again!!!

Reply from Rebag
I will never sell to Rebag again. They give no specific reason for rejecting your item. And when they do accept, they take AGES to pay out.

Reply from Rebag
The smell on the bag is really bad. And the stain on the back. Bag description wasn’t very accurate. This bag should not have even been listed on your website. Ruined your reputation.

Reply from Rebag
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