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Rebag Reviews 319

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, often finding them to be in excellent condition, sometimes even exceeding expectations. People also appreciate the fair pricing and the authenticity of the items. The buying process is often described as easy, with a good selection of products available. However, some people were dissatisfied with the payment process, citing significant delays in receiving funds and unexpected fees for early withdrawals. There are also concerns about the accuracy of product descriptions, with some customers receiving items that did not match the online portrayal, particularly regarding condition or specific features. Customer service experiences are mixed, with some finding support helpful while others report a lack of communication and unhelpful interactions.

What people talk about most

Product

Clients share ambiguous opinions on product quality and descriptions. Many reviewers express satisfaction... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the excellent quality of items,... See more

Payment

Customers consistently note negative experiences with payment, primarily due to significant delays. Many... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the great and reasonable prices, with... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report negative experiences, citing issues... See more

Based on these reviews

Rated 3 out of 5 stars

I am not comfortable with the Membership requirement plus unrefundable shipping charge. Other sites dont do that. New with Rebag. Still debating whether keeping or not retaining my membership. I am a... See more

Company replied

Rated 3 out of 5 stars

I had a great experience with the purchase process, largely thanks to Antonella. She is an amazing seller and truly made the transaction smooth and pleasant. Her service is excellent, and she is won... See more

Company replied

Rated 3 out of 5 stars

There are many companies who offer this service and products. As I choose items for purchase, I expect exact photos with the upmost accuracy for lighting and color - the last purchased item was obviou... See more

Company replied

Rated 3 out of 5 stars

Rebar prices are higher than their competitors. I did one trade-in, which was a long process, about a month, but was a fair trade process. When I sold on consignment through Rebag, I feel like I got o... See more

Company replied


3.3

Average

TrustScore 3.5 out of 5

319 reviews

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Replied to 35% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

I had a great experience with the…

I had a great experience with the purchase process, largely thanks to Antonella. She is an amazing seller and truly made the transaction smooth and pleasant. Her service is excellent, and she is wonderful to work with.
However, I feel there is room for improvement regarding the trade-in process. When you trade items, there is a significant lack of communication. I dropped off my items a week ago and haven't received any updates or information. Since this was a trade, I am still waiting for my new purse while they inspect the items I provided.
It would be much better if the shop sent a simple email or notification to confirm that the items are being processed. A little bit of communication would go a long way in making the customer feel informed and valued during the wait

April 4, 2026
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Reply from Rebag

Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.

Rated 5 out of 5 stars

Honestly a great experience

Honestly, Rebag has been my favorite consignment place to shop. I love the communication. The prices are extremely fair. Shipping was great and they are true to show actual condition. I will shop here again.

February 1, 2026
Rated 2 out of 5 stars

You take too long to pay out…

You take too long to pay out Fashionpile much faster Your site is not user friendly and difficult to communicate with anyone also your inventory is limited

March 31, 2026
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Reply from Rebag

Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.

Rated 3 out of 5 stars

Product not as described

The buying process was great however the strap to the purse that I purchased is broken and does not stay latched to the purse itself while wearing it.

April 14, 2026
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Reply from Rebag

Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.

Rated 1 out of 5 stars

The purse looks fake

January 1, 2026
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Reply from Rebag

Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.

Rated 1 out of 5 stars

It is quite difficult to purchase…

It is quite difficult to purchase anything from your website and after several attempts I was no longer interested in doing so.

April 13, 2026
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Reply from Rebag

Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.

Rated 1 out of 5 stars

Fake

It looked fake and the strap that was supposed to be cross body was so short there was no way it could go over the shoulder. Tried a real one in the store and this wasnt even close. Returned immediately.

March 18, 2026
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Reply from Rebag

Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.

Rated 2 out of 5 stars

Takes months to get paid.

Takes months to get paid now, not the same company as before. don’t waste Your time

February 8, 2026
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Reply from Rebag

Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.

Rated 5 out of 5 stars

Beautiful bad and fast delivery

As a Rebag member I have the option to return purchases that don’t work. This makes me much more inclined to purchase things on Rebag. And the quality of all of their items is always excellent. The bag I just purchased is no exception and is absolutely perfect.

April 14, 2026
Rated 1 out of 5 stars

Everything takes too long

Everything takes too long.
For example: sent an item for trade in and its been more than three weeks and is still in rewiew, but they charged the item I bought inmediately. As today, I didnt receive my item.

Sent another item for sale, took more than 6 weeks to get certified.

After the item was sold I had to wait 6 weeks until the sale was “final” and after that, 5 or 6 more weeks to get paid.

Won’t be using Rebag again!!!

April 12, 2026
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Reply from Rebag

Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.

Rated 1 out of 5 stars

I will never sell to Rebag again

I will never sell to Rebag again. They give no specific reason for rejecting your item. And when they do accept, they take AGES to pay out.

April 10, 2026
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Reply from Rebag

Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.

Rated 2 out of 5 stars

The smell on the bag is really bad

The smell on the bag is really bad. And the stain on the back. Bag description wasn’t very accurate. This bag should not have even been listed on your website. Ruined your reputation.

March 20, 2026
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Reply from Rebag

Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.

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