Initially, I chose Rebel because I was moving house and wanted a rolling monthly contract. Having used them for three months, I would definitely recommend them and intend to use them when I move i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able t... See more
Company replied
I had some issues with getting my copper line connection up and running when I moved into my house. I chose Rebel based on other reviews mentioning how good the support was. I'm glad I did... See more
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I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Rebel delivers Wi-Fi that actually works. Fair pricing. Customers first. Its not hard to see how Rebel is revolutionising home internet in the UK. Built for customers who experience Wi-Fi woes, are frustrated with the unfair pricing tactics of the Big Broadband providers, or are looking for something better. Rebel provides home Wi-Fi, broadband, and home phone services and is available to 29.5 million customers throughout the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@rebelinternet.uk
- rebelinternet.uk
4.5
Excellent
871 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Seems pretty solid to me
Seems pretty solid to me. I'm glad I'm not giving my money to Virgin anymore.
December 12, 2025
Reply from Rebel Internet
Thank you so much for sharing that! We’re so glad to hear you’re happy with the service and feeling confident about your choice. It means a lot to us that you’re part of the Rebel family—and we’ll keep working hard to make sure you never look back!
If you ever need anything, we’re just a message away!!
Kristi, Rebel HQ
I truly cant reccomend Rebel enough
I truly cant reccomend Rebel enough! The internet and prices are awesome.. but their customer service is the best ive received in years!! For me personally Dhivya at Rebel HQ has been so amazingly helpful in a very busy time of year (less than a week until xmas!) Nothing has been too much trouble and very easy to understand
December 19, 2025
Unprompted review
Reply from Rebel Internet
Wow, thank you so much for this amazing feedback! We’re thrilled to hear that you’re loving both the internet and the prices—and especially that our customer service stood out for you. Dhivya will be so happy to know she made things easier for you during such a busy time of year.
We truly appreciate your recommendation and your kind words. If you ever need anything, we’re always happy to help!
Wishing you a wonderful Christmas and a fantastic New Year!
Kristi, Rebel HQ
Reply from Rebel Internet
Thank you so much for your kind words! We’re thrilled to hear you found our service and communication first class. It truly means a lot to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out—we’re always happy to help!
Kristi, Rebel HQ
Great service
Great service for the year contract. My router was faulty but Rebel sent a replacement quickly and a nice surprise that the payment doesn’t increase when you finish your contract. They put you on a rolling contract at the same price! Would recommend.
Good connection, speeds and never had an issue since I joined!
December 19, 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that your experience with Rebel has been smooth—from the quick router replacement to the great connection and speeds. Keeping your price the same after the contract is something we’re proud of, and it’s fantastic to know it makes a difference for you.
We truly appreciate your recommendation and are so glad you’ve had a hassle-free experience since joining. If you ever need anything, we’re always happy to help!
Kristi, Rebel HQ
Fast response to technical issues
Fast response by email to technical issues, resolved within 20 minutes getting the internet working again.
December 18, 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this! We’re delighted to hear that your technical issue was resolved quickly and that you’re back online. Our team works hard to provide fast, reliable support, and feedback like this means the world to us. If you ever need anything else, we’re just a message away!
Kristi, Rebel HQ
Great customer service and flexibility
Easy to order services online, but what makes a real difference is if you need to call with queries you will get a quick response from someone who can help. Customer service is excellent, and the ability to have a 12 month or even rolling contract sets Rebel apart from others.
December 17, 2025
Unprompted review
Reply from Rebel Internet
Hi Justin!!
Thank you so much for your kind words! We’re thrilled to hear ordering online was easy and that our customer service stood out. Flexibility with 12-month or rolling contracts is something we’re proud to offer, so it’s great to know that makes a difference for you.
If you need anything else, we’re always happy to help!!
Kristi, Rebel HQ
Reliable customer support
Reliable customer support. Shout out to Toby
December 16, 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for your kind words! We’re delighted to hear that you found our customer support reliable. Toby will be thrilled to know his efforts made a difference for you. We truly appreciate you taking the time to share this feedback!
Happy Holidays!
Kristi, Rebel HQ
INCREDIBLE, Gary was a star!
What can I say! Finally an internet provider that works! Also managed by incredible staff - my bill had a mix up and life got in the way, Gary went above and beyond not only to put my promise to pay plan in place but also to get me up and running instantly without having to wait till the “paid in full” day to be reconnected. This allowed me and my family to enjoy Christmas that but extra without the stress of coming up with the money instantly! Not only was it easy to get in touch with customer services, they were able to get Gary to contact me directly to sort it all instantly! All this aside I had a seperate issue too with my box coming out the wall, the engineer was sent out the next working day and completed the task to high satisfaction and was so polite and really represented the company positively! Overall I’m glad I found this company have been with them for almost a year and I wouldn’t change it for a thing!
December 16, 2025
Unprompted review
Reply from Rebel Internet
Wow, Bethany, thank you so much for taking the time to leave such a thoughtful and joyful review! We’re thrilled to hear that Gary’s support made such a difference for you. We’re incredibly fortunate to have someone like Gary on our team, and it means a lot to know he was able to help. Wishing you very Merry Christmas, and thank you again for sharing such positive feedback!
Kristi, Rebel HQ
Rebel are making Broadband fast
Rebel are making Broadband fast, low-cost, and easy. Online communication works very well because there are people who reply quickly. I recommend using Rebel.
December 16, 2025
Unprompted review
Reply from Rebel Internet
Hi Miss Jennifer!! Thank you so much for sharing your experience! We’re thrilled to hear that our online support are working well for you!! Your recommendation means a lot to us!
Happy Holidays!
Kristi, Rebel HQ
I have recently joined Rebel Internet…
I have recently joined Rebel Internet coming from a large known firm.
Their customer care has been exceptional. Niviya from Rebel HQ has been assisting me throughout with a couple of teething issues due to where I live.
She has sorted everything for me, and I am extremely happy with everything.
I cannot rate rebel high enough
December 15, 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing your experience Craig! We’re thrilled to hear that you’re happy with Rebel Internet and that Niviya was able to assist you through those initial challenges. Your kind words mean a lot to us, and we’ll be sure to pass along your appreciation to Niviya and the team.
If you ever need anything else, please don’t hesitate to reach out—we’re always happy to help!!
Kristi, Rebel HQ
Not a great wifi provider.
Not a great wifi provider.
Unfortunately, I've had constant networking issues with this provider; some sort of DNS/routing issue occurred for a couple of months, which led to UDP access being restricted to certain hosts. Around 40% of the time there is significant latency variation, making the network unusable for online gaming.
We have frequent outages, maybe twice a week which is also quite unreasonable. The only benefit is that it is cheaper than alternatives and had a faster install time than the others. Worth noting that my area does not have fibre.
August 7, 2025
Unprompted review
Reply from Rebel Internet
Hi Sam!
Thank you so much for taking the time to leave us a review and give us the opportunity to make things right. If you could kindly share your contact details with me, we’ll get straight to work to ensure your service is performing exactly as it should.
Hope to hear from you soon, and thank you again for reaching out!
Kristi, Rebel HQ
Great customer service from Toby
Great customer service from Toby. Moved house, old owners had taken the ONT with them, new one was installed next day and everything worked first time. This is what good customer service from an ISP should look like!
December 13, 2025
Unprompted review
Reply from Rebel Internet
Hi Daniel,
Thank you for sharing your experience with Toby! We’re so pleased to hear the move went smoothly and everything worked first time. Providing fast, reliable service is exactly what we aim for, and it’s great to know we delivered. We appreciate your feedback and your trust in us!
Kristi, Rebel HQ
Prompt, professional and highly effective support from Kevin
Kevin provided outstanding technical support in resolving my broadband issue. From first contact, he was professional, calm and methodical, clearly explaining each step and why it was needed. He quickly identified the root cause, guided me through a factory reset, and then proactively applied a firmware update to prevent the issue recurring.
What really stood out was the speed of response and the confidence with which the problem was handled. The service felt knowledgeable, customer-focused and genuinely reassuring at a moment when connectivity issues are incredibly frustrating.
An excellent experience and a real credit to Rebel Internet. Please pass my thanks on to Kevin.
December 12, 2025
Unprompted review
Reply from Rebel Internet
Hi Jamie,
Thank you for sharing such detailed feedback! We’re delighted to hear that Kevin provided outstanding technical support and handled the situation with professionalism and clarity!! We’ll make sure your thanks are passed on to Kevin—he’ll be thrilled to hear this! We truly appreciate you taking the time to share your experience.
Kristi, Rebel HQ
What a revelation in WiFi
Moved house and swapped from BT to rebel. What a difference. Had FTTH in my previous place, paying through the nose for 700Mb to barely get 50 in various parts of the house.
Now have FTTC and the advertised 70Mb from Rebel is consistently 74 around every room.
App is simple and has great functionality - guest passwords for example, customer service is excellent.
Why use BT ever again ??
December 11, 2025
Unprompted review
Reply from Rebel Internet
We love hearing stories like this Andrew—moving from BT to Rebel and seeing such a huge difference is exactly why we do what we do. Consistent speeds, simple app features, and excellent customer service are what we’re all about.
Thank you for sharing your experience and for trusting Rebel to keep you connected!!
Kristi, Rebel HQ
Niviya was fantastic and had my issue…
Niviya was fantastic and had my issue resolved quickly
December 10, 2025
Unprompted review
Reply from Rebel Internet
Hi Thomas,
Thank you so much for your kind words! We’re thrilled to hear that Niviya was able to resolve your issue quickly. Providing fast and efficient support is always our goal, and your feedback means a lot to us. If you need any further assistance, please don’t hesitate to reach out.
Best Regards
Dhivya
Rebel HQ
Unreal customer service
First of all, overall service from Rebel has been fantastic. Any issues I've had they reply within an hour. Even sent out separate equipment to match my expectations.
Recently openreach have been doing work in the area and caused a few issues... the Rebel team, especially Toby and Kevin have been great with the help they've provided to get my services reconnected.
Would highly recommend Rebel to anyone, they use the lines at bt, like all other internet provided do(apart from virgin) so you get the same speeds ect but the customer service is on a whole new level.
Stay away from.the bigger companies that just want your money and come to a company that cares about their customers.
5 out of 5 every day of the week.
December 10, 2025
Unprompted review
Reply from Rebel Internet
Hi Tony,
Wow! Thank you so much for sharing this amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with Rebel and that our team, especially Toby and Kevin, were able to support you through the recent Openreach challenges.
Your kind words about our customer service truly mean the world to us. We work hard to make sure our customers feel cared for, so hearing that we’ve delivered on that promise is fantastic.
Thank you for recommending Rebel and for highlighting what makes us different.we really appreciate your trust and support. If you ever need anything, we’re just a message away!
Wishing you seamless connectivity and a great day ahead.
Best Regards
Dhivya
Rebel HQ
Good Customer Service - A rarity these days
Cannot fault the customer service at Rebel, we had a lot of issues with Openreach and the previous provider which nearly pushed the service our further whilst Justice (amaazing) was trying to get it set up sooner. Toby and Emma who stepped into the breach when Justice was on leave were also extremely helpful, polite and efficient. I did have to do more than I would have liked to get things sorted but all in all the team did their very best to help.
December 4, 2025
Unprompted review
Reply from Rebel Internet
Hello,
Thank you so much for sharing your experience with us. We’re truly sorry to hear about the challenges you faced with Openreach and your previous provider. It's never easy when things don’t go as smoothly as planned. We’re incredibly grateful for your patience and understanding throughout the process.
Justice, Toby, and Emma will be thrilled to know their efforts made a difference for you. We’re proud to have such a dedicated team who always go the extra mile to support our customers. We completely understand that having to step in more than expected can be frustrating, and we appreciate your honesty, it helps us keep improving.
Your kind words mean a lot to us, and we’re so glad we could get things sorted in the end. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re here for you anytime.
Best regards
Dhivya
Rebel HQ
Moved home recently and Rebel were…
Moved home recently and Rebel were brilliant. I let them know the date I was moving which had to be changed, I contacted them 2 days before it was due to change and they were able to amend the change over date. Toby then followed up with a call to me to ask if I would need any extenders and to let me know he would order me a different cable meaning I could benefit from the fibre optic broadband (free of charge).
December 4, 2025
Unprompted review
Reply from Rebel Internet
Hi Liam,
Thank you so much for sharing your experience! We’re thrilled to hear that the move went smoothly and that our team could make the process stress-free for you. Flexibility is key during a home move, so we’re glad we could adjust your changeover date quickly.It’s great to know Toby was able to follow up and ensure you had everything needed to enjoy the full benefits of fibre optic broadband—at no extra cost! We’ll make sure your kind words reach him and the rest of the team.
If you need any further assistance or have questions down the line, don’t hesitate to reach out. Enjoy your new home and your fast connection!
Best Regards
Dhivya
Rebel HQ
I highly recommend
I have a Broadband only deal on a rolling contract £35 a month. I've had constant connection at around 100mb download & 20mb upload. And that's with 4 devices connected
I haven't needed to speak to customer service once which is Great
December 7, 2025
Reply from Rebel Internet
Hi James,
Thank you so much for your fantastic review and recommendation! We’re thrilled to hear that you’re enjoying a reliable broadband connection with great speeds and that everything has been running smoothly without the need for support—that’s exactly what we aim for.
If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Dhivya
Rebel HQ
Helpful when I needed a replacement…
Helpful when I needed a replacement power lead.
November 28, 2025
Reply from Rebel Internet
Hi Leigh,
Thank you so much for sharing your feedback!
We’re delighted to hear that we could assist you when you needed a replacement power lead.
Providing quick and helpful support is always our goal, and it’s great to know we met your expectations.
If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Dhivya
Rebel HQ
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