Rebooters Reviews 12

Reply from Rebooters

Feb 20, 2026

Hi,

Thank you for your review. We’re sorry you felt disappointed with your coat and the overall experience.

After checking our email exchange, your return request was due to the coat running a little small and the material feeling softer/lighter than expected for the weather. We completely understand that fit and warmth are important, and we’re sorry it didn’t suit what you needed.

We’d also like to clarify the product style shown in the photos: this coat is designed as a lighter, in-between seasons layer (ideal for spring/autumn and milder days), rather than a heavy winter coat.

Regarding returns, we do offer return support, but in some cases returns are processed via our overseas centre, which can feel more complicated than some large marketplaces. We’re sorry this caused frustration.

If you’d like us to help you complete the return, please reply to our support email with your order number and we’ll send clear step-by-step instructions and the most cost-effective tracked option.

Kind regards,
Rebooters Support Team

Reply from Rebooters

Updated Dec 24, 2025

Hi Allen, thanks for taking the time to leave a review.

We’re sorry to hear the sizing wasn't right. We’re always happy to help customers choose the best size before ordering. If the fit wasn’t right, please contact our support team with your order number and photos, and we’ll review this with you.

Regarding returns: as an online retailer, some items may need to be returned to our overseas facility, and return shipping costs are the customer’s responsibility. We aim to be transparent about this in our returns policy.

We’d like the opportunity to resolve this properly—please reach out to us with your order details so we can assist. Best Wishes and Happy Christmas

Reply from Rebooters

Sep 10, 2025

Hi Clare,

Thank you so much for your thoughtful review. We’re sorry the item wasn’t quite right, but I went ahead and processed your refund in advance so you didn’t need to worry about it reaching us first. I’m really glad our communication and support made the experience easier for you.

Your patience and kind words mean a lot to us, and we wish you all the best in the future.

Kind regards,
The Rebooters Team

Reply from Rebooters

Sep 7, 2025

Hi Claire, Thank you for your feedback. — for accuracy: we haven’t received your return at our authorised returns address. The proof provided shows a different address and an untracked service; tracking does not show delivery to us. Per our policy, refunds are issued once a return arrives at our authorised address. A dispute was opened before any return was received; we asked for it to be closed so we could proceed normally. We offer 7-day support. Please re-send to the correct address with tracking, and we’ll refund on receipt.
Warmest thanks,
Customer Care | Rebooters

Reply from Rebooters

Aug 28, 2025

Hi Millie,

Thank you so much for the wonderful 5-star review! It was truly a pleasure helping you get everything sorted. Your kind words mean a lot, and I’ve shared them with the team—they’ve made my day.

We’re grateful for your recommendation and look forward to welcoming you back again. If you ever need anything at all, reach out, and I’ll be happy to help.

Warmest thanks,
Customer Care | Rebooters

Reply from Rebooters

Jun 25, 2025

Hi Lily,

Wow—thank you so much for this amazing review! We're absolutely thrilled to hear that our team could support you and make sure your parcel arrived on time. It means a lot to know our efforts made a difference, especially when timing was so important. We'll be sure to pass your kind words on to the team—they'll really appreciate it!

Thanks again for recommending us!

Warm regards,
Dan
Customer Support
www.rebooters.com

Reply from Rebooters

Jun 25, 2025

Hi Tommy,

Thank you so much for your kind review! We're really glad to hear that our team was able to resolve the issue with your order. While we always aim to get things right the first time, it's great to know you felt supported and looked after. Your understanding means a lot to us.

Best regards,
Dan
Customer Support
www.rebooters.com

Reply from Rebooters

Jun 23, 2025

Hello Georgi,

Thank you for your feedback. However, your review contains several inaccuracies and misleading statements that are not factual and need to be corrected.

You initially requested a replacement, which we promptly prepared. You then changed your mind and requested a refund, and each time, we responded quickly and accommodated your requests.

You only informed us of your return on 22nd June—yesterday—and provided tracking details that were missing from your email. As of today, we have not received the returned item.

Here is your email dated 22nd june 2025 [Yesterday]
The item is now posted, see tracking below.
Can you confirm when can I expect the t-shirt with the correct size?

Per our clearly stated return policy—available at checkout and on our website—the refund or replacement process cannot begin until the returned item is received and inspected. Furthermore, return shipping costs are explicitly the customer’s responsibility.

If you only emailed us yesterday about returning the item, it would be impossible to have already processed a replacement, as you imply in your review.

Throughout this process, we have provided clear instructions and maintained consistent communication. We remain ready to resolve this matter promptly once the return is received.

We ask that public reviews reflect an accurate and fair account of the situation.

Kind regards,
The Rebooters Team

Reply from Rebooters

Updated May 22, 2025

Hi Norrie,

We're truly sorry to hear about your experience, and we completely understand your frustration.

This situation is far from the level of service we aim to provide, and we sincerely apologize for the delay. The cancellation was never our goal, and we deeply regret that it came to that. Your feedback is being taken very seriously, and we’re actively reviewing this internally to ensure it doesn’t happen again.

Regarding the refund, while most are processed much faster, we provide a 10-day timeframe to account for bank processing variations.

As a small gesture, we will be adding you to our loyal customer list, giving you a lifetime discount of 10% on all future purchases—should you choose to shop with us again. While we know this won’t undo the frustration, we hope it shows our commitment to making things right moving forward.

If there's anything else we can do for you, please don’t hesitate to reach out directly.

Kind regards,
Dan
Customer Support
www.rebooters.com

Reply from Rebooters

Mar 11, 2025

Dear John,

Thank you so much for your kind words and for taking the time to share your experience! We sincerely apologize again for the initial mix-up, but we’re delighted to hear that our team was able to resolve it quickly and to your satisfaction.

Providing great service is at the heart of what we do, and knowing that both you and your granddaughter are happy with your purchase means the world to us. We truly appreciate your recommendation and look forward to welcoming you both back in the future!

Best regards,
WWW.REBOOTERS.COM

Reply from Rebooters

Mar 11, 2025

Dear Fiona,

Thank you for your fantastic review! We're so pleased to hear that you and your son love the corduroy shirt and that our team could assist you with a smooth exchange. Providing excellent service and high-quality products is our top priority, so your kind words mean a lot to us.

We truly appreciate your recommendation and look forward to serving you again in the future!

Best regards,
WWW.REBOOTERS.COM