Be careful what you ask for
READ BEFORE YOU BUY. I ordered a custom TV unit from this firm. I entered the specifications via their online form. I was quoted a reasonable price with the caveat that there would be an additional £70+ delivery charge. I was given a 6 to 8 week delivery estimate and that I would be contacted a week before delivery to arrange an appropriate date. After 6 weeks and having heard nothing since payment I contacted them for an update and was told that delivery would probably towards the higher estimate i.e. 8 weeks. After 8 weeks and having heard nothing I contacted them again and received an email stating that there was now a page on their site where I could check progress. No apology or explanation. I checked the site. My estimated delivery was now 15 weeks from point of purchase. After 15 weeks and having heard nothing I contacted them again for an update and received and email informing me that the unit would be delivered immediately once I had paid the £95 delivery charge. I was also informed that there would need to be someone available to help unload the unit. The unit arrived and on delivery one of the legs fell off. I refitted the leg which was held in by a single screw and set the unit up. I then discovered that it was not to my expected specifications. At this point I phoned Andy the Master Craftsman who told me that my unit would be delivered the following week. I then explained that it had already been delivered and the issues that I had had with it. Once more no apology and that that was not how he had interpreted my instructions. I said I was not happy either the situation and was met with silence. I hung up, probably not the most mature response. After cooling off I emailed them querying whether perhaps I had been sent the wrong unit but if not asking if they could send my original specification which, if ambiguous in any way and open to their interpretation, I would be happy to accept responsibility. They did not reply. After 2 weeks I emailed again stating the same. Once again no response. Whilst the unit looks quite nice it is basically bits of reclaimed timber crudely screwed together but it does have a certain charm in a way that furniture made from old pallets does. It would appear that I am now stuck with it and as it is easily dismantled I have now altered it to suit my needs although some compromise have been made.