ReBound Reviews 230

Rebound is a quick and easy way to generate return labels which I have used many times. A lot of the reviews on here are misdirected and meant for either the retailer or the courier, not Rebound themselves!

0 STARS! Returned a parcel to Debenhams through Rebound, got given an EVRI label and tracking number that I used. The parcel never got delivered and the barcode 'tracking number' is not recognised at all; so the parcel can't be traced. Debenhams will now not refund me because I haven't got a valid tracking number so I have lost my money.

Would give no stars if possible. Like all the other reviews this is undoubtedly the WORST returns service. The bar code provided is not recognised by any of the mainstream couriers I have wasted my time visiting and I have no idea where to take the item for return. Paid for this non service. Any company using this service is risking future orders.

0 stars, had to give.1. Like so many others, I paid the scam payment of £7.20 or whatever it was. Fanatics will no longer accept the return as it's past the "Christmas return threshold" (LOL) by 1 day. They employ this scam company clearly for two reasons: to rake in more money for profit whilst simultaneously stalling the returns process until you give up. No returns places have heard of them, they all need a QR code so it gets stuck. And, like me, you're left with a Lakers hoodie from fanatics who failed to mention that it's a crop hoodie! Like most normal humans, I quite like getting an entire hoodie not just half for £60. Anyway, avoid at all costs - both companies.

Probably the worst returns company I've ever used. It's been 7 days now to return a pair of jeans from Kent to Surrey and it's still not arrived. It was a free service. I see why now. The company in question I used was Belstaff. I won't be buying from them again if they use tin pot courier services like this. I've contacted Rebound. No response. I was told by Belstaff that they allow a few days in transit for the parcel. I asked if the postman was walking because nothing in this country takes this long to return. I'll be checking the returns policy for everything now and I won't be using these cowboys again. Be warned people. Don't return parcels through Rebound!

I paid £5.90 to them to return a Chelsea top, Christmas present from the Megastore. I was supplied with a 'ROYAL MAIL: DROP OFF- NO PRINTER REQUIRED RETURN' form along with tracking number, order ID and a QR code. The drop off point will not accept a QR code. They want a bar code, of which there isn't one !!. Have sent a written complaint to Chelsea Megastore and am awaiting a reply.

Awful!! I selected to return to a locker, no printer necessary. When I got there the QR code didn’t work. After half an hour waiting to speak to someone, I was told a printer wasn’t necessary.. as long as I went 3 miles to the shop with the printer, and then took that to the locker!
Apparently I can print at home, but it isn’t on any email and I can’t find a way to contact them.

One star is too high grade, it seems to be actually a virtual service which drop off points don't exist. I have been trying to locate their drop off point in Bristol, no information whatsoever, I will end up with items I am unable to return....very frustrating

Shocking service returned items to Manchester United Direct with their returns system - been given a yodel receipt which I track says it’s been delivered Manchester United refer me to rebound which says the parcel has not moved since the 5th January it’s now the 17th - so Manchester United won’t refund me and Rebound won’t deliver the parcel complete shambles will raise with trading standards and contact my bank for a charge back - SCAMMERS

Appalling service so far! Paid £7.15 to return an item to England Rugby Store, which was picked up on 27th December 2022. I received a couple of email updates, with one on 30th December telling me this would be the last communication as the item had now been returned to the retailer. On 10th January 2023, I received an email telling me the item was in transit to the retailer! I've messaged the company, still awaiting a response. It's a toss up between ReBound and the England Rugby Store to see who offers the crappiest customer service.

trying to return some inov-8 boots. the system issued a barcode, and a map showed all the places i could hand the parcel in. cycled to the first, they didn't handle rebound. onto the second, same story. went to the last one i could remember off hand and nguess what, he knew nothing about rebound.

and of course now i can't access the map showing other likely collection points.

utter waste of time.

Trying to return a Regatta parcel and paid for collection from home. Parcel was supposed to be collected on 04/01/2023, but has not yet been, 5 days later now. Email query I sent to the contact email ID I was given, has gone unanswered. No wonder there are so many 1* reviews !

Evoid company like fa England evri or hermes its not professional you stay away from them its rubbish

Absolutely impossible to use this service. I get a bar code and a QR code, neither of which my local post office has ever seen before - yet the link re 'local drop off points' takes me to all my nearest post offices. What a waste of time. I must now pay postage to get stuff back to Rideaway.

Another vicious circle created by ReBound's inability to email a QR code once you PAY for the service/return. You then get to the Evri drop off point and there is no process to input the ReBound return number or suchlike, and Wiggle (the retailer) are not on the Evri machines list as they use Rebound. In short, you cannot return the parcel so you have a product you don't want and are further out of pocket by paying for a return shipment which you cannot access. PLEASE LEARN TO EMAIL THE QR CODE TO YOUR CUSTOMERS LIKE EVERYONE ELSE

Worst possible experience. Rebound did not register my return and now it is lost. Rebound ignore all communication and asos are refusing to accept any responsibility either.

Paid over £7 for the no printer easy peasy return service. Machine at BP Garage outlet hadn't worked for ages said the disinterested staff. Searched online for another outlet. Nada. Zilch. Zero. Clowns.

Maniere De Voir Works with this company secretly so when your trying to return your item, it says “processing order” and Maniere De Voir claims they never got it. Both companies work together to scam people. It’s been 2 months and Maniere De Voir now wants the weight, receipt #, time, date, etc when I dropped it off. Total scammers

Paid for a return of an England Rugby shirt, seemed easy. Can’t find a drop off though. No map, no contact numbers, no online chat people available, no option to return with a different company🤯 then I see all these same issues from everyone else!!!! What’s going on????
Edit: just managed to send the parcel back using a drop off from collectplus.co.uk there a map and everything! Hopefully it’ll actually get returned and refunded🤞

1 star is generous. Can't print out an Address Label, have to go to a store to print one out. £7.15 to return, but the store doesn't recognise the bar code and i'm left with an un-returnable package.

Pretty sure this company is a sham and doesn't actually process returns.

Will be launching a formal complaint with Fanatics, Rebound and the Trading Standards Office.