Rebus - Trusted Mortgage Advice Reviews 512

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and positive attitude, making the mortgage process feel smooth and straightforward. The service provided is consistently described as excellent, with people appreciating the clear explanations, quick response times, and constant updates throughout the journey. Reviewers often highlight the personalized approach and the team's dedication to making complex situations manageable, even going the extra mile to secure favorable outcomes. Some customers also mentioned that the team provided significant support and reassurance during stressful times, particularly when dealing with unhelpful estate agents or difficult processes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent support and responsiveness... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt replies and excellent... See more

User experience

Users describe positive interactions with the user experience, often highlighting how simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So toady I finally got the keys to my house, I really want to thank Lee my mortgage broker for helping me get a mortgage when I lost hope, I thought I wasn't going to get a mortgage after being reject... See more

Company replied

Rated 5 out of 5 stars

Great experience with this mortgage advisor team. They are always quick to reply, provide clear and detailed explanations, and keep you updated in real time throughout the process. If there’s anythi... See more

Company replied

Rated 5 out of 5 stars

Being first time buyers we were new to this whole experience. We were recommended rebus and I’m so glad we were. Lee was our broker and Abbie was always there to help us too. Both very professional... See more

Company replied

Rated 5 out of 5 stars

We used Rebus again for our remortgage and again very impressed. Neezam talked us through our options and helped us secure a new fixed deal literally a couple of hours before it went off the market. H... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Life Insurance Agency

Written by the company

Rebus is a dedicated financial advising firm that works to provide all our clients with the highest-quality mortgage advice and ensure that you are fully protected so you can keep up with repayments on your mortgage. Based in Cambridgeshire, we operate throughout the UK, we help our clients in various ways, including face-to-face and on the phone depending on their circumstances. We pride ourselves on our expertise in the mortgage market. Our strong banking relationships ensure high success rates and products for every client.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

First time buyer

As a first time buyer Ben Taylor from Rebus made the process very straightforward for me and answered all questions speedily and taking in my considerations.

It’s very much a business based around the clients wants and needs and they are able to work around you. No scams.

I was recommended by my parents who also used Rebus. Two happy clients. Highly recommended.

October 17, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Ben,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

The staff are friendly and very…

The staff are friendly and very efficient. They make everything easy and simple for me and make transactions smooth without any hassle. I would highly recommend their services.

October 10, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Lorjena,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Their communication was great at all…

Their communication was great at all times and everything was explained properly.
I have recommended them to my friends and family

September 30, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Yvonne,

Thank you so much for your review! We are so pleased to hear you would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Absolutely seamless renewal of mortgage…

Absolutely seamless renewal of mortgage from the get go. Nadine is absolutely wonderful at her job supported by the lovely Joy.
Nothing was too much trouble and I felt kept in the loop the whole time.
Absolutely recommend!!

September 5, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Pea,

Thank you so much for taking the time to leave a review! We really appreciate your feedback and so pleased you would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

The verification from lender was…

The verification from lender was exhausting but Nadine took her time with us to always explain and comfort us. We had a good experience with Nadine and will definitely recommend her any day anytime

September 20, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Yussif,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

I am incredibly grateful(NHS Nurse)

I am incredibly grateful to Lee and Joy for helping me achieve my long-awaited dream of owning my own flat. As an NHS Nurse and a holder of a skilled worker visa, my mortgage pathway was not straightforward, but Lee and Joy were patient, understanding, and supportive throughout the entire process. They answered all my queries promptly and recommended a solicitor who made the legal process smooth and stress-free.

Lee and Joy never left me behind; they supported me every step of the way until I finally collected the keys to my new home. Thanks to their dedication and commitment, I am now happily settled in my new flat with my children. I highly recommend their services to anyone looking for trustworthy and reliable mortgage advisors.

Thank you, Lee and Joy, for making this possible!

Kresta

September 11, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Kresta,

Thank you so much for taking the time to leave such a detailed review, we really appreciate your kind words! We wish you all the best in your new home!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Best people to associate with.

Best people to associate with.
For first timers, and me being on spouse visa, Nadine and Joy have been phenomenal and extremely helpful.
They were always there to respond to my questions, from start till the end.
Can not recommend enough.

September 20, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Maheen,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased to hear you would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Neezam and Joy helped us to get our…

Neezam and Joy helped us to get our first mortgage in UK. Without them, it is hard for us to get our first mortgage. I have no doubt to recommend them to anyone who need mortgage advice.

September 20, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Des,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team. We wish you all the best in your new home.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Epic Team, Epic Service, Stress-Free Experience

Ben and Yuliyana expertly advised and executed my remortgage in a very short timeframe. This was my first time remortgaging, Ben took the time to book several calls in with me to go through things in layman terms in a way that didn't feel pressured or rushed.
A truly pleasant experience and worth every penny for sure, they took the stress out of a very alien task and even after the remortgage - answered and investigated queries I had.
Definitely recommending, thank you for the support!

September 1, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Rory,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Good communication

Good communication, clear information. Helped me along the way and kept me informed. Personal and professional service.

September 16, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Katie

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Help to buy own home

Nadine and Joy worked really hard to get me an offer to suit my requirements. Without them, I really think I would have just given up.
Everything was explained clearly and I was kept fully up to date with how things were progressing throughout the application and after.
Nadine was able to work around a time that suited me, for my appointments.
Fabulous service and I will 100% recommend to absolutely everyone I know.
Thank you so much for all your help

September 8, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Chris,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team. We wish you all the best in your new home!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

I can confirm is the best company in…

I can confirm is the best company in the whole world. I went their with tears but out with big smiles within days.

September 6, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Customer,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Brilliant company who always have time…

Brilliant company who always have time to help,fantastic mortgage advice and help with all areas of your move.

August 13, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Jane,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Zero to Mortgage in a Week!

From Day One, they were clear, engaged, persistent and empathetic! They’ve kept me informed every step of the way, been super transparent but even more so superbly proactive.

August 20, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Sam,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have felt supported by our team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Its been a great experience with my…

Its been a great experience with my broker ben taylor and his all team, they been through every single step and when my mortgage offer accepted interest was high and everything was done but as soon as interest went down by the lender they told me and did re application
Again thanks to ben taylor and his team 5 stars

August 16, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi MB,

Thank you so much for taking the team to leave a review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

No complaints

Ben and Yuliyana have been amazing, and treated us specially. We are happy with the outcome of the services we requested (Paying off HTB including the valuation, and new build mortgaging).
Will use them again if necessary and happy to refer them to anyone.

August 12, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Adey,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Amazing service

Amazing service, quick to answer questions and pay attention to details.

August 1, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Patience,

Thank you so much for your 5 star review, it is great to hear you have been impressed by our team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Really supportive team!

Lee and team were really accommodating and supportive of me, especially being a first time buyer. They answered all my questions and made me feel less alone with the process. I couldn't recommend them enough.

August 6, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Rhiannon,

Thank you so much for your review - it is great to hear you have been impressed by the service received and would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Exceptional Service & Expertise

I recently had the pleasure of working with Rebus (Lee and Joy), and I can't recommend their services highly enough. From start to finish, the level of support and expertise they provided was nothing short of exceptional.

Even when we faced challenges with the lender, Rebus' team remained proactive and kept the process moving smoothly. Their communication was excellent throughout, always keeping me informed and explaining every step in a clear, straightforward manner.

What really stood out to me was the added value Rebus brought to the process. Their deep knowledge of the market and ability to navigate complex situations made what could have been a stressful experience feel manageable and under control.

If you're looking for a mortgage advisor who truly has your best interests at heart, look no further. I am incredibly grateful for their hard work and dedication, and I wouldn't hesitate to use their services again in the future.

July 26, 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi K.W

Thank you so much for your 5 star review, we really appreciate your detailed review and are so pleased to hear you felt fully supported by our team. We look forward to assisting you again in the near future!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Friendly, professional and approachable

Neezam and his team are highly professional, friendly and knowledgeable. The level of service received was faultless. Will definitely be back in the future and recommend you to all our friends and family. Thanks once again for everything.

May 3, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Hi Katia,

Thank you so much for your 5 star review! We really appreciate your kind words and are so pleased to hear you would recommend us to others.

Kind regards,

Team Rebus

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