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Company details

  1. Telephone Answering Service
  2. Business to Business Service
  3. Call Center
  4. Telecommunications Service Provider

About Reception 24/7

Written by the company

Businesses are built on quality customer service. Reception 24/7 provides a team of receptionists to transfer calls, answer questions, book appointments, and more.

Key features

  • Receptionists based in the UK and US
  • Personalized greeting and custom script developed just for you
  • Message taking, call transfer, call screening, appointment scheduling, and more
  • Flexible plans starting from just £11.99/$14.99 per month.

Why use an answering service?

Every missed call is a potential lost sale or disappointed customer. By using an answering service with virtual receptionists, you can:

  • Make more sales by reducing missed calls
  • Greet and assist your customers in a professional, friendly manner
  • Save the cost of hiring in-house receptionists
  • Free up your time so you can focus on growing your business.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Wonderful experience

Wonderful! They don’t just answer calls they add to the “experience” of callers. I know several businesses that also use them and are all extremely happy with the quality and the pricing.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

So Far So Great

So Far So Great! They have followed up and done everything that I have expected and more. They always answer the phone as promised.

February 12, 2024
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you so much for the kind words! We will share this with the teams. We appreciate you and look forward to helping handle calls for your business.

Rated 1 out of 5 stars

Refused to give me a PAC code which…

Refused to give me a PAC code which they are obliged to by law to give immediately.
Called OFCOM to launch a complaint.

June 19, 2023
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you for the review Siebe, but I believe this is for another company as we do not deal with PAC codes. Could you please remove the review and place it with the correct company. Appreciate your assistance.

Rated 5 out of 5 stars

Excellent and reliable answering…

Excellent and reliable answering service! Ryan was so helpful and friendly in helping me set up my service, as well as when I needed to cancel my service during the pandemic. The staff are polite and professional when answering the phones and very diligent about sending you text messages and emails directly after unanswered calls. I highly recommend them and Ryan!

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Not just for businesses!

So, I'm a little different than the other reviewers here. As I've been working from home since the pandemic, I'd like to have as few distractions as possible. Sure, I could let my cell and home phones ring to voicemail, but having my phones blare during conference calls is not exactly ideal. And one day, it hit me - why not get an answering service?

Reception 24/7 has been nothing short of fantastic. It's a great comfort knowing that if I cannot (or don't want to) talk on the phone, that a friendly receptionist will answer my call, and forward the message to me. Even better, is the price. It's incredibly affordable.

Overall, this is a superb service.

February 18, 2022
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Steve,
Thank you so much for your kind words! We love helping all kinds of customers for business, personal and all the many unique ways our services can be used!

Rated 5 out of 5 stars

Excellent service

Excellent service, this has really helped our business and the staff are lovely.

February 16, 2022
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you for your kind review. We will share this great feedback with our team. Please feel free to contact us anytime should need any further assistance.

Rated 5 out of 5 stars

Highly Recommend Reception 24/7

Reception 24/7 is the best inbound/outbound call reception service we've ever used (and we've been in business for 22 years so we've used many). They are great to work with, do what they promise they will do, and the service is affordable. I can't recommend them enough.

January 24, 2022
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Wow! We are grateful for this review and will be sure to share it with our hard working team members! Thank you for the kind words. We are always here for any other feedback that you may have as well.

Rated 5 out of 5 stars

The Reception 24/7 Team did an amazing…

The Reception 24/7 Team did an amazing job partnering with our company and helping us manage our inbound calls and tracking.

Highly recommend this company.

January 24, 2022
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you so much for the review. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

I am happy to recommend them

I am happy to recommend the Reception 24/7 team! I have used them for my automotive business to help greet my customers that call in. They save me time and money and send me messages for each call so I can respond promptly to customers.

December 28, 2021
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you for the review! A large part of our focus is to provide friendly, professional, and affordable receptionists services!

Rated 5 out of 5 stars

Friendly and professional

Friendliness goes such a long way in my industry and the team here helps handle our calls in professional and friendly way. They exceed my expectations and always there to help with any questions that I have.

December 28, 2021
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you for kind words! We pride ourselves on having friendly and professional receptionists and we appreciate clients such as you!

Rated 5 out of 5 stars

I am very happy with the service....

I am very happy with the service I received from Reception 24/7. The receptionists are friendly. Using Receptions 24/7 has allowed me to receive the calls from my clients late at night when I normally would have missed them. I will continue to use them moving forward.

December 14, 2021
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you for taking the time to share this review. We will continue to work hard to keep you and your clients happy!

Rated 5 out of 5 stars

Superior service quality

Excellent service quality and reliability. I have experienced multiple vurtual answering services but this one has been superior. Their team truly cares about my business and customers

May 15, 2021
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thanks so much, Dan. I’ll pass your kind words on to the rest of the team.

Please don’t hesitate to reach out if there is anything you need.

Rated 5 out of 5 stars

Great customer service

Great customer service! Just what I needed to help with my customer calls.

May 14, 2021
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you, Marlo! Please reach out if there is anything we can improve.

Rated 5 out of 5 stars

Iv been a customer of Reception 247 for…

Iv been a customer of Reception 247 for many months now and I can honestly say their service has been nothing but excellent. Keep up the good work Reception 247

April 13, 2021
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you, Steven. I’m glad to hear you are enjoying the service.

Please do reach out if there is anything we can do for you!

Rated 5 out of 5 stars

Great Service

As a busy accounting firm we get tens of calls a day, which was a constant distraction for my team. Reception 24/7 screen the junk calls, take messages when we’re busy, and put the call through to the right person when needed.

Setup was easy and Mark answered all of my questions and helped us get started. Since then the service has been smooth and we’ve had no complaints. I’ve called our number myself a few times to check up on things and the phone is always answered promptly and professionally.

I would 100% recommend Reception 24/7 to any small business, and in fact I frequently refer our clients to the service.

March 12, 2021
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thanks for the great feedback, Alex. I’ll pass your comments on to Mark.

Please let us know if there is anything we can improve, or any additional services you’d like to see us provide.

Rated 5 out of 5 stars

Very happy

Very happy, my business customers often remark on the polite and friendly staff, the service that reception 24/7 provides works great for my Plumbing business and saves me answering hours of calls.

January 21, 2021
Unprompted review
Reception 24/7 logo

Reply from Reception 24/7

Thank you for the kind words, Jack.

It’s great to hear that we’re having such a positive impact on your business. I’ll definitely share your feedback with the rest of the team!

Please don’t hesitate to reach out if there is anything we can add to or improve about the service.

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