Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... See more
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I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... See more
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... See more
Company replied
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... See more
Company details
About Reckon
Written by the company
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Contact info
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australia
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4.4
Excellent
2K reviews
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to get onto and very helpful and…
Easy to get onto and very helpful and patient with communication
July 12, 2024
very helpful
July 8, 2024
He was pleasant to talk to and clearly…
He was pleasant to talk to and clearly explained.
July 7, 2024
Payroll summary EOFY 2024
Struggling a bit with payroll EOFY. My computer knowledge, programs and software below average. I was quite stressed! The consultant was extremely patient, knowledgeable by directing me step by step to correct an error to resolve a discrepancy in my payroll summary total. Thank you so much!
July 4, 2024
Other than not calling me back until I…
Other than not calling me back until I called back, the help was excelent
July 2, 2024
The young lady that attended to my…
The young lady that attended to my problem was very helpful and understanding that I am not a computer wiz and was very patient with me.
July 1, 2024
quick and accurate advice
July 1, 2024
Customer service was exceptional…
Customer service was exceptional Anushka was so helpful and patient. Solved my problem and nothing was too much for her.
June 28, 2024
My Reckon accounts was opening the wrong version
My Reckon accounts was opening the wrong version and I was having a panic attack, Shabnam S helped me sort it out and get me going again!
June 28, 2024
No waiting time on getting through and…
No waiting time on getting through and service is always great and extremely helpful
June 26, 2024
Fast responce to my request
June 26, 2024
My Reckon wouldn"t open
My Reckon wouldn"t open. With Rahul"s leading the way we did what was necessary to get Reckon working again,.... hey presto it is. PHEW!!!!!
June 25, 2024
The worst accounting software available!
The worst accounting software we have ever used! Slow, clunky, poor servers used to hold the daata means slow operating for you which means a huge loss of time and production that this company do not care about as the CEO nis on a beach somewhere collecting your monthly payments they scam out of us wiyh the promise of a decent product - DO NOT USE THIS PRODUCT! Its is not worth the money!
June 25, 2024
Unprompted review
Terrible Experience: Avoid at All Costs!
I couldn't even use my account because I couldn't activate it. Despite this, they went ahead and charged me for 3 months of service that I never even got to use. When I called their customer service, they told me to email for assistance. Well, it's been ages and I still haven't heard a peep from them.
Do yourself a favor and stay far away from this company. There are plenty of other options out there that not only offer better service but also make it easier to get help when things go wrong. Trust me, you'll thank yourself for not wasting your time and money here.
June 10, 2024
Unprompted review
Reply from Reckon
Hi there Quan
I've spoken with our Customer Service team in regard to the feedback raised in your review for an understanding on what's happened here.
To clarify, much like other services eg. Netflix, Amazon Prime etc, billing for Reckon One will continue until you cancel it. Cancelling a Reckon One subscription can be actioned at any time from within your Reckon One account or by contacting our team.
Unfortunately, in this instance as you haven't chosen to cancel your subscription you've been billed for the period you have had access to the service. We cannot provide a refund in this case.
A member of our Customer Service team will give you a call for a chat and outline this in more detail.
I was very pleased with the help I…
I was very pleased with the help I received because the guy was very patient.
June 20, 2024
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