Recool Hair Reviews 910

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting that the hair is soft, natural-looking, and long-lasting, often exceeding expectations. Many people appreciate the efficient ordering process and fast delivery service, noting that products arrive quickly and well-packaged. The customer service is frequently commended for being responsive, helpful, and communicative throughout the entire purchasing journey. However, some customers were not happy with the product quality, mentioning issues such as bald spots, inaccurate density, or hair that sheds and tangles excessively. A few reviewers also experienced problems with delivery, stating that they never received their packages or that tracking information was unavailable. Additionally, some people were dissatisfied with customer service, reporting unhelpful responses or difficulties in resolving their issues.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the hair quality as soft, true to... See more

Quality

Customers generally express satisfaction with the quality of the hair. Many reviewers praise the hair for... See more

Order

Reviewers highlight positive aspects of order, with many praising the fast delivery and the ease of the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and quick shipping times,... See more

Customer service

Consumers generally express satisfaction with customer service, often describing it as "top-tier" and... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love Recool Hair! Their wigs are hands down the best I’ve ever tried—high quality, natural looking, and long-lasting. What makes the experience even better is their amazing customer serv... See more

Rated 5 out of 5 stars

I got my hair from Relcool, and let me just say this hair is absolutely amazing! It’s 100% human hair, and the texture feels so soft and silky…I’m honestly obsessed! It’s so beautiful that I literall... See more

Rated 5 out of 5 stars

I got my hair from Recool, and let me just say this hair is absolutely amazing! It's 100% human hair, and the texture feels so soft and silky...I'm honestly obsessed! It's so beautiful that I literall... See more

Rated 5 out of 5 stars

I couldn’t be happier with my experience at RecoolHair! From the moment I tried their products, I’ve never looked elsewhere. Here’s why I highly recommend them: • Fast, Reliable Shippin... See more


Company details

Written by the company

Recool Hair Provide The Best Cheap Human Hair Extensions, High-Quality Wigs, HD Lace Wigs.Factory Price,Free Fast Shipping,Get a Natural Look From recoolhair.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

910 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They run very small!

So the quality of my unit was great, true to length curls were pretty & hardly shed. My problem was it was supposed to be a FULL frontal lace! I got it for my birthday & when I went to my stylist to get it installed it couldn’t even fit my head fully from ear to ear. She had to install it as if it was a closure. I reached out & was offered a discount on my NEXT purchase after telling me to adjust the strap. (As if I wouldn’t have tried that!) Now why in the world would I purchase again when I can’t even wear the $350 unit I JUST BOUGHT?!?! I had it on for my 4 day vacation & had to take it off because one side of my head wasn’t on due to it not fitting smh! Not a great feeling so I won’t be shopping again & don’t recommend!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Recool Hair Trustworthy and Great Quality Hair!

It is always a risk when purchasing wigs advertised on Social Media amd I am certainly glad I took the risk and ordered from Recool Hair! I have now ordered 3x's from them and I am over the moon with happiness about the quality of the hair, wigs as advertised, and the outstanding customer service I received when I reached out to them with a few questions. Do to Cancer and other illnesses I have to wear wigs and I have been for years. I ha e ordered from several different companies and now I will only order from Recool Hair! I finally found what I have been looking for!

-RP

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have been ordering from RECOOL Hair…

I have been ordering from RECOOL Hair Company for over 2 years and I can truly say I am always satisfied.
The hair is always soft, true to length, the delivery time is within couple of days
and the customer service is always on point.
I will always continue to shop with them.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love my wigs

Love my wigs, I’ve ordered several and never disappointed! 10/10! Delivery was prompt as well!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have been ordering from Recool hair…

I have been ordering from Recool hair for about 6years now and have not ordered from any other vendor. Their hair quality is very good. They are also very responsive in communication. I definitely recommend them if you are looking for quality and a affordable hair.

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

THEY WILL NEVER SHIP YOUR WIG

Do not trust the influencers you see on TikTok and Instagram. This company is a scam, and they will never ship your wig or hair extensions to you. This is just some scam company out of China. They pick and choose who to send their products too and the rest NEVER GET THEIR ORDER. BUYER BEWARE.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST HAIR COMPANY

The customer service? 5 stars! The hair? 5 stars! It was actually the density they said it would be which is rare nowadays. The delivery? 5 stars. I've finally found a hair company I can trust for quality hair.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

I hate recool wigs they sent me a wig…

I hate recool wigs they sent me a wig that wasnt big enough to put on my cats head. They are shady & bad for business. They have ignored my emails & request they are also stupid because if the wig was what I asked for I was going to order three more wigs from them I'm glad I didn't order them all at once. They are just cheating people out of money taking peoples money that wig was so small that I really couldn't fit it on my head and I clearly stated on my order that I needed a size 23 I don't know what size that was, but babe ! I couldn't get it on my head and something should be done about it. It should be illegal for people to scam you out of money. I hate Recool wigsand I hope that nobody ever orders from them they should be shut down for fraud. They never responded but they have my money for a wig that I can't even wear I was going to send the wig back and hope for a refund , but I didn't do it because if they didn't respond, they could've took my wig back re-sold it and dont give me my money back. They should be prosecuted for such fraudulent behavior screw RECOOL hair wigs. I hope you burn 🔥 in hell !😡😡

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

I really wanted to love this wig

I really wanted to love this wig, but I have to be honest for anyone considering purchasing. The hair arrived with a very strong chemical odor. I’ve washed, co-washed, deep conditioned, and even tried clarifying treatments, but the smell continues to come back—especially when the hair gets wet or damp.

The texture itself isn’t bad, but the persistent odor makes it difficult to wear comfortably. For the price, I expected better quality control in processing and preparation.

I would recommend being cautious, as quality may vary between batches. Unfortunately I won’t be repurchasing. The hair straight up STINKS.

March 23, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a 26 inch wig that was in the…

I ordered a 26 inch wig that was in the color red with curls. I would say the wig is very beautiful but the curls did not last throughout the 1st day of wearing it. Typically, any wig that I've ever purchased that had any type of body wave or curl, whether it be synthetic or real hair, the curls lasted for as long as I owned the wig. I'll have to curl it every time I wear it now which I'm disappointed about but the color and value for the wig was good enough for me to be happy with it.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Wig review

Wig review
I had the BEST experience with RECOOL hair. The wig was exactly what I ordered, 30in middle part beach wave glueless and it gave just that! The lace was precut, pre plucked, and it came with a draw string so that I could tighten it to my liking. I ordered it February 28th, and I got me wig March 9th which is very quick! Recool hair is the best choice for me and it should be the best choice to you!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and products

My experience was great because the company kept me updated on my order I received it very fast as well and it was also shipped fast too the wig is beautiful and I will definitely tell my friends about recool hair and definitely order again

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this hair company. It is a scam

It is one thing to false advertise a product, another to refuse to refund someone their back for and item that was falsely advertised. Spent all my hard working money to buy a 250% density 30 inch and all i got was a cheap ass wig that looked like and smell like plastic and shreds so badly. I emailed and asked for a refund and I was given points and a bunch of excuses as to why the wig is the way it is. And is refusing to refund me my $250.99 . Even shein has better hair than than this. If you want good wigs go to ISEEHAIR. I took a chance on this company and I regret it with my last breath. RECOOL can I get my refund of $250.99 please no dramas

March 4, 2026
Unprompted review

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