I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it actually worked
May 17, 2026
Reply from Records Finder
Hello Emerie,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that the product/service worked for you. We also appreciate your honest review and value your comments, as they help us continue improving the experience we provide to our customers.
If you require any further assistance or have any questions, please do not hesitate to contact us. We are always happy to help.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Carol,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can close the pop-up notification, and the search will continue running without additional fees.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at askrecordsfinder@ask.recordsfinder.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Use Truth Finder or Been Verified
OK I'll be as constructive as I can.
Use Truth Finder or Been Verified.
May 4, 2026
Reply from Records Finder
Hi Robert,
We're sorry you were dissatisfied with the service. Rest assured, we will do our best to improve our services. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The person that I spoke to was…
The person that I spoke to was knowledgeable, kind, and courteous
May 11, 2026
Reply from Records Finder
Hi Steven,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Was able to get the information needed…
Was able to get the information needed to make a wise decision for purchasing a vehicle
April 30, 2026
Reply from Records Finder
Hello Ray,
Thank you very much for your 5-star review. We are pleased to hear that you were able to obtain the information needed to make a well-informed decision regarding your vehicle purchase.
Your feedback is greatly appreciated, and we are grateful for the opportunity to assist you throughout the process. We wish you all the best with your new vehicle and look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello James,
Thank you for your review and for sharing your experience with us.
We’re glad to hear that your account cancellation was completed successfully. We can also confirm that your account has already been refunded by one of our agents. Please allow 3–5 business days for the refund to reflect in your account, depending on your payment provider.
Our team strives to make the process as straightforward as possible, and your feedback lets us know we’re on the right track.
Please don’t hesitate to reach out if you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
WASTE OF TIME AND MONEY
Most of this information can be found for free online. The monthly price is ridiculous. I'd rather pay a one time price to get one piece of information than a trial to get information I already knew and then be charged a monthly fee after the trial time--because that's what you're hoping for. That people forget and then when they get charged, you refuse to refund it because it states in the agreement blah, blah, blah... and if you looked to see if it was used other than that one time, you'd know it wasn't accessed again! WASTE OF TIME AND MONEY!
April 4, 2026
Reply from Records Finder
Hello Lisa,
Thank you for taking the time to share your feedback. We sincerely regret to hear that your experience did not meet your expectations.
We understand your concerns regarding pricing and subscription renewals. Our intention is to be as transparent as possible about trial terms and subsequent billing, including providing clear notifications prior to any charges.
We can confirm that your account has already been refunded by one of our agents. Kindly allow 3–5 business days for the refund to be reflected in your account, depending on your payment provider.
Thanks for taking the time to share your feedback—it helps us improve.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
He was patient and polite with me.
April 30, 2026
Reply from Records Finder
Hello Andrew,
Thank you for your kind words! We’re glad our representative was patient and polite. We'll pass along your feedback. He'll be pleased to hear about it.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
It was ok but couldn’t find anything
February 6, 2026
Reply from Records Finder
Hi Brandy,
We're sorry you didn't find what you needed. We would love to help and get what you need at no additional cost. Please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help. We look forward to hearing from you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Debra,
Thank you for your 5-star review! We're glad you found the service easy to use. Our business is your convenience, and we value your time, so it is always our goal to make it as easy and as quick for our customers to access the information they need.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Joyce,
Thank you for your feedback. We’re sorry to hear that Recordsfinder did not work as expected. This is not the experience we strive to provide.
Please note that our service depends on a variety of public and third-party data sources, and results may vary based on the availability and accuracy of those records. We take concerns like yours seriously and are always working to improve our service.
We can confirm that your account has already been refunded $2.95 for the trial subscription by one of our agents. Kindly allow 3–5 business days for the refund to be reflected in your account, depending on your financial institution.
If you have any further questions or require additional assistance, please feel free to contact our support team.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Dorcas,
Thank you for sharing your experience! We’re pleased our team was professional and helpful in resolving your issue.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
There was initially confusion about charges.
There was initially confusion about Records Finder use and charges. But when I called concerning the reoccurring charges the representatives I spoke with were kind and courteous.
Dominick
April 16, 2026
Reply from Records Finder
Hello Carolyn,
Thank you for taking the time to share your feedback. We sincerely apologize for any initial confusion you experienced regarding the use of Records Finder and the associated charges.
We are pleased to hear that, upon contacting our support team, your concerns were addressed by representatives who were kind and courteous. Providing professional and attentive service is a priority for us, and your comments are greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Scam
Scam. They have tried to charge my credit cards weeks after I got their service.
April 14, 2026
Unprompted review
Reply from Records Finder
Hello Robin,
We are sorry to hear about your experience and understand your concern regarding the attempted charges.
Upon review, we can confirm that there were attempts to process the monthly membership renewal in line with the service terms; however, all transactions were declined, and no charges were successfully processed.
As a result, the account has been set to "Canceled," and access expired on 04/13/2026.
If you require any further assistance, please do not hesitate to let us know.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
This thing are scam no put your…
This thing are scam no put your informations in the will start to take your money for no reason
April 13, 2026
Unprompted review
Reply from Records Finder
Hello Angel,
We’re sorry to hear about your concerns and appreciate you bringing this to our attention.
After checking our records, we were unable to locate any account associated with the name provided. We want to assure you that our service is legitimate, and charges only occur when a subscription is actively activated, such as after a trial period or with user authorization.
There may be some confusion, and we would be more than happy to investigate this further for you. To assist you properly, please provide additional details or a link to the account in question so we can locate it and review the charges.
We look forward to resolving this matter for you as quickly as possible.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Easy customer service
Easy customer service. If I needed the service, I would have kept beyond the trial. Excellent experience from using the site to dealing with support. 10/10 would recommend!
April 12, 2026
Reply from Records Finder
Hello Robert,
Thank you very much for your kind review and for taking the time to share your experience.
We are delighted to hear that you found our platform easy to use and that our customer service met your expectations. Providing a seamless experience from start to finish is something we continuously strive for.
Should you require our services in the future, we would be pleased to assist you again.
Thank you once again for your recommendation—it is greatly appreciated.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Although I couldn’t use it very much
Although I couldn’t use it very much, the support was great and solve my problems.
April 11, 2026
Reply from Records Finder
Hello Eduardo,
Thank you for your 5-star rating and feedback. We’re glad to know our support team assisted you and resolved your concerns.
We appreciate your support and are always here if you need further help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The service was good but not quite what…
The service was good but not quite what I was looking for thank you
April 10, 2026
Reply from Records Finder
Hello Adam,
Thank you for your feedback. We're glad our service was good, though we're sorry it didn’t fully meet your expectations.
I would love to turn things around and make it right if I can. Please reach out to me at askgoodcar@ask.goodcar.com or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I had an amazing person helping me…
I had an amazing person helping me today with my plan and the customer service was awesome!!
April 7, 2026
Reply from Records Finder
Hi Michelle,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Augie,
Thank you very much for your 5-star review. We are delighted to hear that you found our service helpful and easy to use. Your kind feedback is greatly appreciated and motivates us to continue providing the best possible experience.
Thank you once again for your support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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