Really good order and delivery Will use again
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them.... See more
Company replied
Prompt and efficient service. Excessive charge for delivery though.
Company replied
Not in any way to downplay the negative reviews, but just to give my own personal experience for some balance. Ordered 3 vinyl's (at a great price in the sale) at around 10pm Monday night. Woke up Tue... See more
Company replied
Company details
Written by the company
We're really into music. The home of exclusive, signed and limited edition vinyl records & cassettes. Specialising in the best new bands and established artists. Shop the newest releases and exclusive, limited-edition music products. We bring you closer to the artists, empowering you to become the ultimate music fan. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
Fernhead Road 103, W9 3EB, United Kingdom
- recordstore.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Recordstore.co.uk
Hey Neil,
Thanks for your 5-star review! 😊️
Thank you so much for your kind words! We’re thrilled to hear you were satisfied with our service and the packaging of your order.
We hope you choose to shop with us again soon.
Best regards,
Tamia-
Excellent
Excellent. Ordered on Saturday and it arrived on Monday which was superb and a nice surprise. Was well packaged and fairly priced so can't recommend enough.
October 19, 2024
Unprompted review
Reply from Recordstore.co.uk
Hey there.
Thank you so much for leaving us a 5-star review – we’re over the moon about it!
We're pleased to hear that your order arrived quickly and in great condition. We aim to provide excellent service, and it's wonderful to know we hit the mark for you.
We hope you choose to shop with us again soon. 🤗️
Best regards,
Tamia -
Pre-ordered Bob Dylan The 1974 Live…
Pre-ordered Bob Dylan The 1974 Live Recordings 27cd set for £109. Had an email to say the release date had been put back. I emailed them for an update and they cancelled the order. I now can't find this set for less than £180. Why advertise stuff you have not intention of stocking. Now I've missed out on this set. Will not be using them again.
October 4, 2024
Unprompted review
Reply from Recordstore.co.uk
Hey Gary,
Thank you so much for taking the time to leave us a review.
We think customer satisfaction is essential and are genuinely sorry that we haven’t met your expectations on this occasion.
Unfortunately, we do not physically stock the items and they come directly from our supplier, we then ship these to all ordering customers, so when the supplier cancels this is beyond our control. I am truly sorry for any inconvenience this has caused.
We look forward to providing a better experience next time and if you have any further questions or concerns please reach back out to us!
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=recordstore
Best regards,
Tamia -
Tomorrow Never Knows…
Rock chick granddaughter’s birthday was imminent and she’s a keen vinyl collector but rather than slipping her a few quid I decided she needed educating musically. I thought The Beatles was a good place to start and Revolver is a favourite album with a great variety of musical styles (plus it was the first Beatles album I was given when I was 12). The Record Store shipped me a sealed copy and within a couple of days it arrived in stout packaging. Great service all round. Might introduce her to the Stones’ Beggar’s Banquet next time ;-)
March 4, 2024
Reply from Recordstore.co.uk
Hey Nigel!
Thank you so much for your review.
We love seeing five stars and happy customers and we are over the moon to hear that you chose one of our amazing vinyls to gift your granddaughter. We hope she loves and enjoys it!
We hope you choose to shop with us again soon.
Best regards,
Tamia -
A total embarrassment of a company
A total embarrassment of a company. Pre-ordered a number of items months ago. You would think they would actually be here on the day of release but no no dispatch email no contact. Nothing at all. Quick to take your.money but have absolutely no intention of fulfilling any order. This company should be investigated as they are.an absolute sham.
September 20, 2024
Unprompted review
Reply from Recordstore.co.uk
Hey Mike,
Thank you so much for leaving us a review.
We are truly sorry to hear that your order was delayed. So we can take a further look into this for you, please get in touch with us at:
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=recordstore
and provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
Best regards,
Tamia
Still waiting after 2 weeks
Ordered my cd around 2 weeks ago now and it’s still yet to arrive. I’ve had no contact regarding where and when I will receive my order.
September 17, 2024
Unprompted review
Reply from Recordstore.co.uk
Hi Sam,
Thank you for leaving us a review.
We’re sorry to hear that you have yet to receive your order. So we can look into this, please get in touch with us via the link below and provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can:
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=recordstore
Thanks
Cheyenne
Great Deals on Hard-to-Find Vinyls
Recordstore has honestly been such a great place to buy rare and hard-to-find vinyls! As an international music fan, I have often struggled to find vinyls from my favourite artists, as most of them were only distributed in the US. For over 2 years I have been searching for an "emails i can't send" vinyl, but there were literally none to be found in Europe or Asia-Pacific. I found the vinyl on Recordstore through a reddit post and quickly ordered it along with some other ones. I had seen the reviews about products often being damaged in transit, but this didn't happen. It was somehow delivered from the UK to Italy in under 48 hours. All the products were extremely reasonably priced.
Thanks so much for making my day! 😊
September 14, 2024
Unprompted review
Reply from Recordstore.co.uk
Dear Adysius,
Thank you so much for your heartfelt message! We’re absolutely thrilled to hear that Recordstore has been a great place for you to find those rare and hard-to-find vinyls.
We take great pride in our packaging and shipping processes, so it’s wonderful to hear that your order arrived in perfect condition and so quickly. Your kind words truly make our day, and we’re glad we could make yours as well! 😊
Best regards,
Amelia
---
Fantastic service everytime
August 25, 2024
Reply from Recordstore.co.uk
Hi Linda
We appreciate the 5-stars and positive comments - thank you so much!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Everything went smoothly and at a…
Everything went smoothly and at a reasonable price
August 25, 2024
Reply from Recordstore.co.uk
Hi Barry
Thank you so much for the 5-star review, we're happy to hear everything went smoothly!
Enjoy your new purchase and we hope you shop with us again soon 🙂️
Many thanks,
Sarah
good prices and reliable shipping!
August 18, 2024
Reply from Recordstore.co.uk
Hi Philippa
Thank you for leaving us with a 5-star review, we're glad you like our prices and reliable shipping!
We hope you choose to shop with us again soon 😀️
Many thanks,
Sarah
Careless packing
This was packaged great, really well protected but had an autographed photo with it and they had stuck the invoice straight across one of the autographs, ruined
August 25, 2024
Reply from Recordstore.co.uk
Hey Mark,
Thank you so much for taking the time to leave us a review we truly appreciate your feedback!
We think customer satisfaction is essential and are genuinely sorry that we haven’t met your expectations on this occasion. We look forward to providing a better experience next time.
Thanks -
Tamia
Reply from Recordstore.co.uk
Hi there
We appreciate the 5-stars and positive comments - thank you so much!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Just received my vinyl
I have received my record today. For being shipped over seas it was package poorly. I have never received a record out of hundreds I have ordered that were just put in an envelope with zero stability protection. The record sleeve was bent and the vinyl has a couple tiny chips. No wrapping on the vinyl.
August 13, 2024
Reply from Recordstore.co.uk
Hi Chris
Thank you for taking the time to leave us a review.
We're sorry to hear about the issues with your order, apologies for any disappointment caused.
Please reach out to our Customer Service Team via the link below, provide us with as much information as possible and we will get back to you as soon as possible.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new
Many thanks,
Saran
Reply from Recordstore.co.uk
Hi Emanuel
Thank you so much for the 5-star review, we're glad you had a fast shipping! 🚚️
We hope you shop with us again soon.
Many thanks,
Sarah
Zero complaints 👍
August 16, 2024
Reply from Recordstore.co.uk
Hi Isabelle
Thank you so much for the 5-star review - much appreciated! 🙂️
We hope you shop with us again soon
Many thanks,
Sarah
Easy to purchase the item I wanted and…
Easy to purchase the item I wanted and the delivery was very good.
August 16, 2024
Reply from Recordstore.co.uk
Hi Aaron
Thank you so much for the 5-star review. We're glad to hear that the purchase was easy!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
Vinyl with signed prints
Vinyl with signed prints, although my preference is a signed record sleeve, good product, delivered on time, well packaged. I enjoy buying vinyl from this company.
August 22, 2024
Reply from Recordstore.co.uk
Hi NP
Thank you so much for taking the time to leave us with 5-stars and sharing your experience with us!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
I had a great order experience
I had a great order experience. The order arrived quickly.
August 15, 2024
Reply from Recordstore.co.uk
Hi Barry
Thank you so much for the 5-star review, we're thrilled you've had an overall great experience!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Paul
Thank you so much for the 5-star review, we're thrilled your order arrived on time and well packaged!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Danielle
Thank you for leaving us with a 5-star review, we're thrilled your order arrived quickly and packaged safely!🙂️
We hope you shop with us again soon.
Many thanks,
Sarah
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