Really good order and delivery Will use again
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them.... See more
Company replied
Prompt and efficient service. Excessive charge for delivery though.
Company replied
Not in any way to downplay the negative reviews, but just to give my own personal experience for some balance. Ordered 3 vinyl's (at a great price in the sale) at around 10pm Monday night. Woke up Tue... See more
Company replied
Company details
Written by the company
We're really into music. The home of exclusive, signed and limited edition vinyl records & cassettes. Specialising in the best new bands and established artists. Shop the newest releases and exclusive, limited-edition music products. We bring you closer to the artists, empowering you to become the ultimate music fan. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
Fernhead Road 103, W9 3EB, United Kingdom
- recordstore.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vinyl records
Vinyl records package nicely to arrive secuire and unmolested cardboard box. Items shipped with normal parameters.
August 15, 2024
Reply from Recordstore.co.uk
Hi David
Thank you so much for the 5-star review.
It's great to hear your vinyl records arrived safely and well-packaged!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
Metallica Color Vinyl Reissues
I have been pre-ordering the cool Metallica reissues through Recordstore. Being overseas, there is always a little concern while waiting for the records to be released, sometimes several months. Each time I have pre-ordered from Recordstore, they have always followed through! I have continually been impressed by the care taken with these orders - especially the safe packaging! Thank you so much!!
July 3, 2024
Reply from Recordstore.co.uk
Hey Ryan
Thanks so much for your kind feedback and leaving us a 5-star review – we’re over the moon about it! ✨
We hope you choose to shop with us again soon.
Many Thanks
Emma
Reply from Recordstore.co.uk
Hey Richard
Thanks so much for your review. We love seeing five stars and happy customers ✨
We hope you choose to shop with us again soon.
Many Thanks
Emma
Purchased single which was on future…
Purchased single which was on future release date. Received on date promised. Well packaged item. Will certainly use again.
August 8, 2024
Reply from Recordstore.co.uk
Hey LK
Thank you for your kind review.
We are so pleased to hear you received your pre-order in time for its release ✨
We hope you choose to shop with us again soon.
Many Thanks
Emma
Reply from Recordstore.co.uk
Hey there
Thank you for taking the time to leave us a review.
Its great to hear your order and delivery experience went smoothly.
We hope you shop again with us very soon ✨
Many thanks,
Emma
The book arrived on time was in great…
The book arrived on time was in great condition. Can't wait to start to read it!
August 7, 2024
Reply from Recordstore.co.uk
Hey Bruce
Thank you for your kind review.
We're chuffed to hear you're happy with your book - enjoy the read ✨
We hope you choose to shop again with us very soon!
Many thanks,
Emma
my orders got shipped quickly and…
my orders got shipped quickly and packed very securely
August 7, 2024
Reply from Recordstore.co.uk
Hey Ria
Thank you for taking the time to leave us a review.
We are thrilled to hear that your order was well packed and delivered in good time ✨
We hope you shop again with us soon
Many thanks
Emma
Misleading shipping information on the…
Misleading shipping information on the site. Please, don’t say you ship outside the UK when you actually don’t. I was very disappointed to find during checkout I could not get my order. I tried different addresses in different countries, none of them worked. If it’s UK only I understand, but just disclose it. Don’t mislead people. I was so excited to find the vinyls I wanted only to close the tab with bitterness.
August 23, 2024
Unprompted review
Reply from Recordstore.co.uk
Hey Sarah
Thank you for taking the time to leave us a review.
We are very sorry to hear you are disappointed with our service. I can confirm that we do ship worldwide - with some restrictions.
As we’re a UK based store we have some items that are territory restricted, these are usually store exclusive products, signed items or limited editions items. If you have any questions we are more than happy to help please contact us here: https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=recordstore
We hope you give us another chance and shop again with us soon.
Many thanks
Emma
Reply from Recordstore.co.uk
Hey Col
Thanks so much for your 5 star review.
We're so pleased to hear your order arrived in good time - woo hoo ✨
We hope you shop again with us very soon!
Many thanks
Emma
Order recived on date
August 8, 2024
Reply from Recordstore.co.uk
Hey David
Thank you for taking a moment to leave us a review
We are pleased to hear that your order arrived in good time ✨
We hope you shop again with us soon
Many thanks
Emma
Bad the delivery never came
August 13, 2024
Reply from Recordstore.co.uk
Hey Miley
Thank you for taking the time to leave us a review.
I can see your order was susccesfully delivered - if you have any concerns regarding the delivery or require assistance we would love to help - please contact us via this link and provide as much information as possible: https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=recordstore
Many thanks
Emma
Fantastic service
Fantastic service. Speedy delivery and will be ordering again from here.
August 12, 2024
Reply from Recordstore.co.uk
Hey John
Thank you so much for your fabulous feedback!
We're so happy to hear you enjoy our service ✨
We look forward to you shopping with us again soon
Many thanks
Emma
Great service
Easy to order, shipped quickly, well packaged and revived quickly. Thank you.
August 12, 2024
Reply from Recordstore.co.uk
Hey Laura
Thank you for your lovely review.
We're so happy that you're happy with our service - enjoy your order ✨
We hope you choose to shop again with us very soon!
Many thanks,
Emma
Delivered quite quickly which was good
Delivered quite quickly which was good! However the cover of my vinyl was slightly damaged when I received it. The record itself was fine but still. This could have been more the fault of the delivery company though.
August 5, 2024
Reply from Recordstore.co.uk
Hey Ellie
Thank you for taking the time to leave us a review.
We are sorry to hear you received a damaged vinyl, please reach out to us via this link here and provide as much information as possible we would love to rectify this for you: https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=recordstore
Many thanks,
Emma
A treasured purchase.
Cheapest price on the market I could. I ordered my purchase on a Sunday. It was despatched on Monday and arrived on Tuesday. The postage was only £4.95 for a 17album boxset. The item was well packed. I would certainly consider using them again.
August 12, 2024
Reply from Recordstore.co.uk
Hi Peter
Thank you so much for the 5-stars and sharing your experience with us.
We're pleased to hear you had a quickly delivery!
We look forward to having you shop with us again soon 🙂️
Many thanks,
Sarah
good it came to me on the release day
good it came to me on the release day, preordering well worth it
August 7, 2024
Reply from Recordstore.co.uk
Hi M.W
Thank you so much for the 5-star review.
We're happy to hear your order arrived on the release date!
Enjoy your new purchase and we hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Lynsey
Thank you so much for leaving us with a 5-star review.
We're delighted to hear that you had a perfect experience with us! 🙂️
Thank you for choosing us and we hope you shop with us again soon.
Many thanks,
Sarah
Excellent service and lower costs
Excellent service and easy to find what I wanted.
Much better deals on vinyl and cds than other places.
Packing was exceptionally well done to protect my musical items.
Shipping was faster than I anticipated. Very pleased overall.
August 8, 2024
Reply from Recordstore.co.uk
Hi Linda
Thank you so much for the 5-stars and sharing your experience with us.
We're thrilled you had a excellent shopping exprience with us!
Enjoy your new purchase and we hope you shop with us again soon 🙂️
Many thanks,
Sarah
EXCELLENT!!
My cd finally arrived and i am very grateful. The tracking was so informative and for that reason i would totally recommend the store!!
August 1, 2024
Reply from Recordstore.co.uk
Hi Dimitrios
Thank you so much for the 5-stars and positive feedback, we're glad your experience has been excellent!
Enjoy your new CD and we hope you choose to shop with us again soon 🙂️🎵️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Wayne
Thank you so much for leaving us with a 5-star review, it's amazing to hear your order arrived safe and quick!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
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