REC Watches Reviews 91

Great looking Watch and good weight. The Band looks and feels a little Cheap.

REC x4009 watch is absolutely stunning. REC themselves were great to deal with and communication was prompt.
From order to delivery was a week to the UK.
Only down was the very steep customs charge if your UK based. But to own a piece of a spitfire and a watch as beautiful as this arguably its worth it.

Rec sent me the wrong band. It is not the one I ordered. I have emailed them numerous times and also called and left a message over the past week. I have not received any responses. Greatly disappointed because I own 4 of their watches. This is absolutely not the way to treat customers, especially repeat customers!

Bought a Tourer steel from them and received it within a very reasonable time. After taking it out and trying to wind it the first time I realized that the crown was way to small and movement stiff that I needed to use fingernails to rotate to wind it. I emailed them back several times over the past week and a half simply looking to return it. I even emailed the US reps and have not heard back from them. I even got the payment company to try and get ahold of them. Nobody at Rec Watches is responding yet I’m getting emails around new products. This is an unacceptable practice. Nobody should buy from Rec and expect any sort of after purchase support whatsoever. First emailed 3/28/26 and as of 4/8/26 still nothing. Updating my review to 4 stars based on comments and then finally reaching out. Lesson to Rec watches that there should be some auto reply mechanism if the office is shut down for an extended period of time. Thanks

To be able to own a watch honouring a Battle of Britain pilot who has had a permanent memorial erected to him by our Museum was a brilliant opportunity. Excellent REC design features and high build quality, combined with the limited number available, make this a special watch. The time keeping is excellent and the strap fastener is a masterpiece of engineering compared to a standard buckle!

when trying to cancel an order and obtain a refund, there is no response from customer services

The communication was slow, and the delivery address was entered incorrectly, which caused inconvenience. The watch itself is fine in terms of quality, but it’s not worth the price paid.

The end product is a work of art, beautifully presented

I ordered the REC X4009 Midnight Blue in August 2025 and it arrived last week (Jan 2026). I am very happy with the watch itself. It met, in fact exceeded, my expectations in terms of build quality, packaging etc/.... However, there were a few small things that reduced my overall customer experience.

First was the time between ordering and delivery. Inital estimates were delivery by Mid-November, however I did not receive my watch until almost 2 and half months later in early Feb (5 months after ordering).

Second dissapointment was more with the shipping company (FedEX) that REC. Their communications were hopeless. I received an email from FedEX dated 3rd Feb telling me that customs duty needed to be paid by COB 2nd Feb (ie: the day before) or the package might be returned to sender! Luckily I paid and the package was delivered. The only reason I mention this here is that after ordering I had asked REC to changed the delivery to DHL as I have had several bad experiences with FedEX...but they still sent it via FedEX.

Notwithstanding the above, I am extremely happy with the watch and would definitely consider another purchase from REC in the future.

Kept me well informed on reasons for the delivery delay. Went out of their way to help. Watch received and it is exceptional. Great product and a great birthday gift for us to give.

I have owned a p51 Eleanor edition for around 4 years. The watch is a beautiful work of art. However, as an amateur collector I have only worn the watch a handful of times (around once or twice a year for the goodwood revivel car show). And although its been worn very sparsly, the orange colouring on the strap has begun to wear off and mark. I have reached out to rec multiple by email and have had no response at all. I have asked if it can be covered under warranty and if not id be happy to pay retail price for new strap. And yet iv can get a hold of them ether by email or phone. Very disappointing customer service for such a lovely watch. I desperately want to purchase the lotus f1 and the sr -71 watch but cant bring myself to commit if I cant be assured of after sales service should anything go wrong ! I hope this review my prompt a response and hopefully restore my faith in the company.

Watches have great designs and quality construction. This was my second watch from them that I have in my collection and both are great timepieces.

I first saw the REC watches of Facebook and thought “wow”. I have always been fascinated with the spitfire and the P51 Mustangs. So the REC watch with a piece of the original Spitfire on the face was something I wanted. After I ordered the watch REC emailed me and provided me an additional 10% off as I wasn’t aware of whatever promotion. I think that’s pretty amazing!! When I received the watch I was incredibly impressed. I love the blue dial. The weight and size fit my wrist well. I have just started “collecting” watches last year. I have a submariner, black bay Christopher ward, Hamilton and now this. For value and quality I would definitely recommend. Oh and it came in a very cool spitfire based box.

I have just received my X4009 Limited addition Spitfire Watch.
The quality from packaging to a truly amazing timepiece and service from the team is outstanding.

Thanks REC team from a very very happy customer.
Simon
Brisbane
Australia.

My watch is lovely.
I now own my own uniquely numbered Evel Knievel TTT watch.
The quality & packaging are very high standard.
My only reservation is that customs fees etc need to be made clear.
To state ‘free delivery’ but have £200+ charges added from the small print was a shock.
To REC’s credit, we worked it out.
I did appreciate your response.
My opinion - highly recommended.

Great product; had a bit of difficulty trying to reach out since I did not receive an order confirmation immediately after purchase (actually some days passed by) but I assume it was due to the time difference and high demand season (thanksgiving week), nontheless the watches are great, is the second one I own and ordered a third one to be delivered in sept 2026

My watch was delivered quickly and for the quality and swiss movement is great value,I had an issue of my own making that was resolved quickly and effectively by Christian and Jonathan,I will be buying another watch from REC soon.

Title: Very disappointed – REC Watches do not tell the truth about power reserve

I bought a REC Watch, the Tourer model, from Truss. According to the specs, it should have a 41-hour power reserve. In reality, it stops after only 8 to 10 hours — even though I wore it daily and manually wound it to keep it charged.

I sent the watch to REC’s after-sales service, and after four weeks, I received it back with no improvement. The power reserve problem is still there. I contacted customer service again, and they insist the watch “works fine.” It doesn’t.

To make things worse, the watch came back with micro scratches on the dial. It’s still faulty, and now I have to start a warranty claim process even though the watch is barely three months old.

REC Watches do not tell the truth about their products — the 41-hour power reserve is a lie. Extremely disappointing experience, poor quality control, and unhelpful customer service.

The watch is well made, and beautiful. However the internal mechanism is flawed, and it will not keep accurate time.

For a watch to be considered 5 stars, it would need to perform its primary function (as a watch) perfectly. This one does not

Also they discarded my order when it was their fault, which heavily delayed the whole process, and the attempted reparations were appalling. I doubt I'll buy from them again given the serious issues with this order and product