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RedBook Inspect Reviews 3,368

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its thoroughness and efficiency, often highlighting the detailed reports and comprehensive inspections. Many people appreciate the staff's professionalism and extensive knowledge, finding them helpful and communicative throughout the process. The customer service is frequently described as excellent, with many reviewers noting the valuable follow-up calls and the staff's willingness to answer questions. However, some customers also noted issues with the product and quality of the inspections. A few people reported that significant defects, such as unroadworthy conditions or major cosmetic damage, were missed in their reports. There were also occasional mentions of poor customer service experiences, with some individuals expressing dissatisfaction with the responsiveness or helpfulness of the support team.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the thorough and detailed inspections,... See more

Staff

People report positive experiences with staff. Customers frequently praise the knowledge, thoroughness, and... See more

Product

Customers had ambiguous experiences with product. Many reviewers found the reports comprehensive and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the detailed and thorough reports,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a sum... See more

Rated 5 out of 5 stars

The report was very thorough. Conversation with inspector made the process worth while. Together it allowed us to make an informed decision on a vehicle 1200km’s away. Could not be happier. Would hi... See more

Rated 5 out of 5 stars

Having a trusted body like RedBook physically look at a car on your behalf gives you confidence in what you are buying. Information given and the follow up phone call were essential to ensure the c... See more

Rated 5 out of 5 stars

Definitely worth the money. Comprehensive check by the mechanic with lots of detail and pictures, and a phone call with a debrief of any potential issues explained. For what I paid for the inspection,... See more


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Worth the money

Definitely worth the money. Comprehensive check by the mechanic with lots of detail and pictures, and a phone call with a debrief of any potential issues explained. For what I paid for the inspection, I ended up getting that off the price of the car because of potential issues found. Recommend.

April 14, 2026
Rated 5 out of 5 stars

Money well spent

The RedBook inspection gave me details that identified potential future issues that would have added significantly to the initial cost. The report was complete, detailed and concise. Unfortunate that I passed on the vehicle but money well spent

April 8, 2026
Rated 5 out of 5 stars

Very thorough inspection

Very thorough inspection as well as phone call from mechanic to follow up and provide more in depth information gave me that extra bit of confidence to go through with the purchase.

April 9, 2026
Rated 5 out of 5 stars

Interstate inspection YeTi

Comprehensive information detailed.
Clear photos and video helped me.
Missed inspectors phone call but able to follow up later...very thorough,respectful and professional.
Enabled me to get extra tests done on oil spillage and to get reassurance after testing .New tyres also as part of inspection follow up.
Excellent service and great mechanical knowledge.

April 7, 2026
Rated 5 out of 5 stars

Thanks Joe

I had an excellent experience with Joe when he carried out a pre-purchase inspection for me. He was extremely thorough and took the time to walk through the vehicle in detail, pointing out both positives and any potential concerns.

Communication was clear and prompt throughout the entire process. Joe came across as knowledgeable, friendly, and genuinely helpful.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Jason was fabulous

Jason was fabulous. He kept me updated and was very understanding with my little knowledge of the vehicle. The report was thorough and easy to understand. It was so detailed and the photos showed clearly all the items of concern.
Highly recommend Jason.

April 10, 2026

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