Redbox has made mental healthcare accessible and affordable. Without it, I truly don’t know where I’d be. I have severe anxiety, but with three kids and a full time job seeking out care is very diffic... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I tried two other online birth control pill providers who caused nothing but chaos, before coming to Redbox Rx. I am so glad and relieved, that they could perscribe the proper and requested pill that... See more
Company replied
After a visit to my dermatologist where my concerns were dismissed, my best friend told me about this site where she gets her treatments. Super easy and convenient! Provider reviewed and approved my... See more
Company replied
After my physician retired, I needed to have a prescription renewed and couldn't find anyone locally who could see me as a new patient in a timely fashion. RedBox RX came to the rescue. I was able to... See more
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Company details
Written by the company
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
Contact info
United States
- 844-733-2697
- info@redoxrx.com
- redboxrx.com
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fast and efficient and to the point
August 23, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Debbie!
They are SO speedy with order…
They are SO speedy with order fulfillment and shipping!
August 21, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Andrea!
Really impressed
Really impressed — quick and professional. Highly recommend!
August 21, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Kathy and your kind recommendation of our services! We are happy to hear that we impressed you, and hope that we can continue to impress in the future!
Reply from RedBox Rx
Thank you for your kind review Afton! We are very happy to have been of help to you!
So fast and easy!
I love how easy it is to get the medication I need. Waiting for my primary to give me an appointment can be such a nightmare so I’m very happy I can quickly get what I need through RedBox.
August 19, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Yesenia! We do our best at RedBox Rx to provide our patients with quick and easy access to the best service and quality care they deserve!
Good medical questions
I thought the medical questions were clear and thorough to evaluate my eligibility for medication.
August 18, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Courtney! We greatly appreciate your feedback and are happy to hear that you feel our questionnaire is able to thoroughly address your concerns.
Just need to answer all questions. Then wait for a reply. This is easy to order your medication and staff are extremely helpful
No stress ordering.
August 11, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Edward! We are so happy to have been of help to you, and we are happy to hear that our process was easy to follow!
They lost my medication!!
They lost my medication!!!
Human stupidity!!!
Website SUCKS!
August 4, 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that your experience did not meet your expectations Melanie. When we are notified that a patient did not receive their order (even when tracking indicates it has been delivered), we must check several different things. First we need to verify the shipping address is correct, then we make sure the correct tracking information was linked to your account. If those are correct, we often suggest you reach out to your local post office for assistance. If needed, we can also initiate an inquiry through our contact with USPS. This option generally takes longer but can be done if needed. If you'd like us to start a request on your behalf or have any additional questions, please give us a call at 844-733-2697.
This has been a seamless experience for…
This has been a seamless experience for me.’people wouldn’t have much negative to say if they actually read what’s expected of them as far as payment it’s very up front and self explanatory I love Redbox rx and will definitely be using them again.
July 24, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your very kind review Jean! We very much appreciate your kind words and for trusting us with your care! If you ever have any questions or concerns about our service at RedBox Rx, please do not hesitate to reach out to our team! We love being able to help our patients get the quality care and service they deserve!
Did Not Feel Like Personalized Medical Care
I used this service to request a prescription for tretinoin to help with aging skin. I previously used Curology, but decided to try RedBox Rx because of the lower cost.
I’m an experienced tretinoin user and have been using the highest strength (0.1%) for over a decade with no issues. I made this very clear in my intake form and even attached a photo of my Curology bottle that had just run out.
I received a response extremely quickly, which was concerning. I was prescribed the lowest strength (0.025%) despite clearly stating that I’ve used the highest dose long-term without any problems. The message from the provider felt generic and didn’t address my history at all. They stated they like to start everyone at the lowest dose and work up, which didn’t make sense in my case since I’ve already done that years ago.
Since I didn’t receive the prescription I actually needed, I’ve decided to return to Curology, where I’ve had a better experience in the past. I’m disappointed that I paid $25 and ended up with a treatment that doesn’t make sense for my skin or my history. Overall, this was a frustrating experience.
Update: the company reached out and resolved the issue. I greatly appreciate it and have increased the rating appropriately.
Update: Response to company's reply.
I appreciate that the requested prescription is not guaranteed but as I said the response from the presciber was unusually quick and the prescriber's note was clearly a generic template as it said nothing specific about my medical history that I had provided. It simply said they like to start everyone at the low dose and work up to higher doses and did not even mention my long history of tretonin use. If the provider's note explained their disagreement with the other dermatologist I've used over the years I could understand that but that is not the case. Instead I received a boilerplate response that could have been copy pasted for anyone.
August 3, 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that this experience did not meet your expectations Laura. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you were hoping for. While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. We regret any misunderstanding regarding your prescribed treatment and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
Pretty disappointing experience
Pretty disappointing experience - I selected the delivery option without knowing it could take up to 6 days to get my prescription. In talking with my provider she let me know that I need to reach out to support to get the prescription location changed. The support team was closed Sunday night so I called first thing Monday morning but was told they had filled the script so I couldn’t change my order but the order would go out Monday night. It’s now Tuesday afternoon and my script was just sent with an estimated delivery of Friday. The goal was to make getting my prescription easier and unfortunately I now don’t get the medicine I need for much longer.
August 2, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your feedback Lacy. Our default shipping option is via USPS Ground Advantage and is always no additional charge to patients. The USPS will provide an estimated delivery date, but as this is only an estimate, the delivery could arrive sooner than predicted. We also offer expedited shipping through FedEx if you prefer via FedEx Home, FedEx overnight, or FedEx 2 day. You have the option of selecting your shipping method at the time you purchase your treatment. We do understand that some patients may not want to delay the start of their treatment, so we also offer the option to have your prescription filled at your local pharmacy. If you ever have questions, please contact one of our Patient Care Advocates at 844-733-2697.
Unfortunately my experience has been…
UPDATE 2:
The first person I spoke with said they could not issue an emergency RX. They insisted that I would have to pay another fee for another consultation just because my shipment got lost in the mail. The 2nd person confirmed that I would have to either wait for the shipment to return to them and then they would ship it to me, or pay the fee for another consultation. To wait for the shipment gymnastics would mean that I would go as much as a week without my medication unless I was willing to pay for an unnecessary consultation. After contacting several consumer reporting agencies, I am relieved to report that RedBox Rx did in fact issue an emergency prescription.
UPDATE 1:
They refused to issue an emergency RX.
Refused to refill the order even thought they know the shipment is being returned to them.
Refused to issue a refund.
REVIEW:
Guys, this company is awful. Unfortunately my experience has been terrible. The initial appointment was great but I've been waiting for my refill for 9 days and it's still not here. I wish I could recommend, but I have to get a new RX from a new doctor and then get my RX filled somewhere else, so this was not helpful at all. I highly recommend you find somewhere else to get your RX filled. I can't say enough about how expensive and time consuming this process has been.
This service is abysmal and I would not recommend it to anyone.
July 25, 2025
Unprompted review
Reply from RedBox Rx
Edit: Our Patient Care Advocates are always happy to help our patients to the best of their ability when given the opportunity to do so Stephanie. If you have any further questions or concerns, our Patient Care Advocates can be reached at the contact information listed in the previous reply. Thank you again for reaching out and giving us the opportunity to improve your experience.
Thank you for your feedback Stephanie. When we are notified that a patient did not receive their order, we have a protocol that we must follow before reshipping or replacing an order as this is prescription medication. First, we want to verify the shipping address is correct and that the correct tracking information was linked to your account. If those are correct, we recommend reaching out to your local post office for assistance. If needed, we can also initiate an inquiry through our contact with USPS.
After reviewing your case, I can see that one of our Patient Care Advocates reached out to USPS on your behalf as it appears that your order is being returned to our facility due to an address issue. We are not able to process a refill of your medication as there are no refills remaining on the prescription. Once your order returns to our facility, we will notify you of its return as well as confirm the shipping address. We can certainly assist you with getting an emergency prescription sent to a local pharmacy if you would like to call our team back at 844-733-2697 or email us at info@redboxrx.com with the name and address of the pharmacy. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
Bought a sample
Bought a sample. Ineffective. Complained. Received another $180 order. Was signed up for a recurring plan. BofA will squash these thiefs.
They charged me again today!
July 28, 2025
Unprompted review
Reply from RedBox Rx
We're sorry to hear that you're not experiencing the results you expected with your treatment Glenn. Everyone responds to medication differently and it may take time to see the full effects. Our pharmacy dispenses only FDA-approved medications to ensure safety and effectiveness. Since individual responses to medication can vary, we recommend discussing any concerns about effectiveness with your provider. We do not offer returns or refunds of prescriptions that don't work as efficacy cannot be predicted in patients.
After review, it looks like our provider gave you one additional refill of your preferred medication. Our service is a little different in that the patient has control over the refills in their account. We send you reminder emails letting you know that your refill will be processed several days in advance. This gives our patients time to cancel or delay any refills they do not want or need.
Please feel free to give one of our Patient Care Advocates a call at 844-733-2697, and we would be happy to discuss any lingering questions or concerns you may have.
Great and fast
July 29, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Christine!
Deceptive company and does not deliver what you pay for
They require you to pay for a 6 month prescription in advance, that means you should get 6 months of the prescription but you won't, not unless you agree to let them auto renew another prescription. When I started I told them I had already been on Rebelsus 5 mg for a month, so I needed to start out at that level or higher - they didn't, I requested them to increase my dosage for 5 months and they wouldn't. I was only getting 4 mg pills. They also told me that nausea medication was included, when I requested it, they filled a prescription and sent me a bill for it. I told them to turn off auto renew and I would decide if I wanted to continue, but I knew that I didn't, their CS is terrible. So I did my last assessment to get my 6th prescription and then they cancelled it because I didn't have an active subscription for another 6 months, so they really shafted me. I would NEVER recommend this company to anyone for any service. If I COULD GIVE THEM A ZERO I would
December 27, 2024
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that your experience did not meet your expectations Scott. Our Medical Weight Loss partner OpenLoop manages our weight loss subscriptions. We would encourage you to please reach out to their team at 979-315-1012 to discuss your experience with them as their goal and ours is that you receive the care and service you need.
Great Consult
I had a consult with Amanda Hellman and she was wonderful!
July 22, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Shari!
Never got Rxs
They charged me and then didn’t put my address down correctly for me to receive my Rxs so I still haven’t gotten treatment- not getting any help.
July 15, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your feedback Erika, and we certainly understand your frustration. When you submit a request to update an address in your account, it states that "updates may take up to 5 business days to complete" and that "the shipping address listed in your account at the time of your order is the address your order will be shipped to. If you need immediate assistance, we ask that you please give our Patient Care Advocates a call at 844-733-2697". After reviewing your case, your address was updated less than 24 hours after the request was submitted, but your order had already been processed and shipped out. We understand how important it is to receive your medication promptly, and we regret any confusion regarding the shipping address.
Our team asks clarifying questions to ensure we identify and resolve any shipping issue correctly, and we appreciate your patience during that process. After review, one of our team members did submit a service request with the USPS on your behalf to have your package forwarded to your updated address. We will update you as soon as we have additional information from the USPS. Please do not hesitate to reach out to our team for an update on that service request or for any further assistance. Our goal is to ensure you receive the care and service you need.
The provider was very helpful and…
The provider was very helpful and discussed possible side effects of my medication. She was polite and listened to my feedback.
July 21, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Lori! We are so happy to hear you had a good experience with one of our providers!
Unreliable and gives you the runaround
They neglected to send my prescription to the pharmacy for over 2 weeks. It took four phone calls and a couple of hours to get an emergency prescription sent. I was promised that the original prescription would be sent overnight. Today, I see that there are delays. Do not trust this company if you need regular medication. They care more about money than their patients.
July 13, 2025
Unprompted review
Reply from RedBox Rx
We sincerely apologize for the delay and any frustration this has caused you, Kelly. We understand how important timely service is, and we regret that your experience has not met expectations. Our team is committed to processing orders as quickly as possible, and we are sorry that we let you down. We were notified that you did receive your emergency supply of medication yesterday, and we sincerely apologize for the delay with the provider getting that sent to your local pharmacy. Regarding your concerns with your most recent order, your prescription was shipped overnight at no charge to you is still on course to get to you later today. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. Our goal is to ensure you receive the care and service you need.
Very easy to place an order and…
Very easy to place an order and shipping was fast. I believe the shipping was from Iowa, so nice that it’s within the US. Pricing was transparent, with several pricing options available. I will be using Redbox RX again.
July 14, 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Catherine! We look forward to continuing to help you with your healthcare needs!
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