Redbox has made mental healthcare accessible and affordable. Without it, I truly don’t know where I’d be. I have severe anxiety, but with three kids and a full time job seeking out care is very diffic... See more
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Review summary
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I tried two other online birth control pill providers who caused nothing but chaos, before coming to Redbox Rx. I am so glad and relieved, that they could perscribe the proper and requested pill that... See more
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After a visit to my dermatologist where my concerns were dismissed, my best friend told me about this site where she gets her treatments. Super easy and convenient! Provider reviewed and approved my... See more
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After my physician retired, I needed to have a prescription renewed and couldn't find anyone locally who could see me as a new patient in a timely fashion. RedBox RX came to the rescue. I was able to... See more
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Company details
Written by the company
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
Contact info
United States
- 844-733-2697
- info@redoxrx.com
- redboxrx.com
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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10/10 approved, highly recommend.
I’m a first time user and honestly cannot complain at all. It was super fast, with no issues at all. I highly recommend!
April 12, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and your kind recommendation of our services JR!
My first Redbox prescription
In my prescription it was a pretty fast within 24 hours my medicine has been sent. A five-star rating would be within 6 hours, medical decision is made in following by prescription sent. Cuz when my symptoms act up I need medicine in a second. Thank you for listening.
April 12, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Victor! Our providers do their best to review and prescribe treatment (if applicable) within 24-hours of the assessment being submitted. Sometimes it is faster, but we do our best to take care of our patients as quickly as we can. Thank you for trusting RedBox Rx with your healthcare needs!
I only received half my order last…
I only received half my order last time....I need 2 a day and only got 1 a day this time.....Too expensive for 1 a day
February 2, 2026
Unprompted review
Reply from RedBox Rx
Thank you for reaching out Henry. Please review your visit notes for any changes to strength or frequency you making be taking your medication. The quantity of medication may have changed due to a strength increase/decrease or the frequency you are taking the medication. If you need additional assistance, please feel free to reach out to one of our Patient Care Advocates at either 844-733-2697 or info@redboxrx.com. We are here and happy to help you.
was worried about how to do the video…
was worried about how to do the video interview, i even called earlier but was reassured it will work fine on my phone. Oh My, they have a great way to do it without me doing anything special, sent me a link in a text, clicked on it, ALL was fine, I seen the nurse, she seen me, i explained my issue, DONE . GREAT service nice people that care!!!
April 9, 2026
Unprompted review
Reply from RedBox Rx
Thank you so much for your kind review Dan! We take great pride in and love helping our patients get access to the quality care and service they deserve! Thank you for trusting RedBox Rx with your care, and we hope to be able to serve you whenever you may need us.
Horrible company
Horrible company! I should have read the reviews on Better Business Bureau before giving them my money. There's a reason why they are not an accredited BBB business.
They charged me for a "consultation" and didn't provide any medicine or service, and are now refusing to give my money back.
Stay away people this place is a scam. Check them out on BBB website if you want real reviews.
April 8, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your honest feedback John. I'm sorry we made you feel like we didn't want to help you.
When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and give a prescription for the most appropriate medication. That is not always the medication that you prefer or in some cases, it may not even be appropriate to prescribe medications due to other medications or medical history. If you would reach out to one of our Patient Care Advocates directly by phone at 844-733-2697 or by email at info@redboxrx.com with your name and the email associated with your account, we may be able to provide additional details and assistance.
Did the online conslutation
Did the online conslutation. After 3 days didn't hear back from anyone. Called and they said they would expedite. Didn't hear from anyone. On day 4 I called and got a refund.
April 8, 2026
Unprompted review
Reply from RedBox Rx
Thank you for bringing this to our attention Jeffrey. We expect each of our providers to give the same level of service by providing efficient and quality care to each and every RedBox Rx patient. The experience you describe is not what we expect, and we would like to investigate the reasoning for the delay in care further. We sincerely apologize for what occurred, and if you would like to discuss your concerns or if you have any questions, please do not hesitate to reach out to our Patient Care Advocates at either 844-733-2697 or info@redboxrx.com.
Same as others no help but charged me…
Same as others no help but charged me 39.00 to have a “Nurse practitioner” review my symptoms and prescribe the exact opposite of what I know I needed stating an interaction with my BP med.. there’s potential for all meds to have an interaction,im a nurse I know and I know what works for me..scam and waste of 40.00
April 8, 2026
Unprompted review
Reply from RedBox Rx
We're sorry to hear that your experience with RedBox Rx did not meet your expectations.
Patient safety is very important to us. Our providers carefully evaluate each patient based on clinical guidelines and their medical judgment. Sometimes it is not appropriate to prescribe medications due to other medications or medical history. While our providers strive to offer the best possible care based on the information provided, there are times when an in-person evaluation may be the most appropriate course of action for patient safety and effective treatment. Their specific reasoning can be found in your visit notes within your account.
Please reach out to our Patient Care Advocates either by phone at 844-733-2697 or by email at info@redboxrx.com, so they can assist you with refunding your visit fee. Our refund policy states that payments for provider fees are refundable for completed visits when the provider does not prescribe treatment.
Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.
Easy and convenient
Easy and convenient. No in-office doctorvisit for my beloved Tretinoin!
April 7, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Mo! We are happy to have been of help to you!
BEWARE!! Scam!!
BEWARE! this website is a scam. They will charge you $35 for a consult and then never approve your medication. STAY AWAY!!
I have been on the same medication for years now and needed to switch providers. Redbox refused to fill the rx I have been taking for years.
THIS PLACE IS A SCAM!!
Edit # 2: apparently they want to keep digging their grave in their reply as they replied to me again. READ THEIR REPLY! They will charge you $69 for a "consultation" when all that consultation is them reviewing the answers to your questionnaire. THEY WILL NOT GIVE YOU MEDICATION AND WILL NOT REFUND YOUR MONEY.
IF YOU GET SCAMMED BY THEM, MAKE SURE TO FILE A CHARGEBACK WITH YOUR CREDIT CARD COMPANY FOR NO SERVICES PROVIDED!!!
Edit # 1:they responded to this comment trying to make excuses for the run around and why they can't provide service. They said in the reply that I shouldn't be charged if no care is provided, yet they PROVIDED NO CARE and then charged me anyways. There's a reason why they're not accredited with the better business bureau. BEWARE PEOPLE!!
April 5, 2026
Unprompted review
Reply from RedBox Rx
Edit: We apologize again if it seemed like we did not want to help you. Our clinical team designed the assessment questions that you answer before paying for your visit, to alert the patient if certain questions are answered in a way that indicates we most likely will not be able to treat you safely through our services. When this alert comes up, we do notify the patient that it would be the best and safest option to seek in-person care. We do offer the option to continue on despite the alert but do notify you that "we know you came to us for medical advice and treatment and still want to help you by offering to connect you with a medical provider through a live video consultation for up to 15 minutes. Please note, there is a non-refundable fee of $69 for the consultation and prescription treatment is not guaranteed". While we would love to be able to help each and every patient that comes to us at RedBox Rx, there are cases where it is for your own health and safety that we would recommend you seek in-person care. We truly regret any misunderstanding that occurred and hope you find the care that you need.
Thank you for your honest feedback Patrick. I'm sorry we made you feel like we didn't want to help you.
Our clinical team designed the assessment questions that you answer before paying for your visit, to alert the patient if certain questions are answered in a way that indicates we most likely will not be able to treat you safely through our services. We provide that notice before you pay and schedule your appointment because we certainly don't want to have patients pay for a service if we can't help. We also don't want to delay treatment by having you wait to complete a video consultation with our providers knowing it is unlikely they will prescribe treatment. You may continue past that notification and schedule a visit if you'd still like to meet with one of our providers. While our providers strive to offer the best possible care based on the information provided, there are times when an in-person evaluation may be the most appropriate course of action for patient safety and effective treatment.
We regret any misunderstanding regarding your experience and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
Excellent experience
My experience is great and the medication I needed they helped me tremendously, I will continue to use them
April 7, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Danielle! We are so happy to have been of help to you and all of us at RedBox Rx look forward to helping you for a long time to come!
Don't wait!
The process was very simple and very fast. I simply sent them a photo and a provider reviewed my request. It was approved in less than 24 hours. So glad I found this company!
April 5, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Connie. We are so happy that you found RedBox Rx as well! Our team looks forward to serving you again!
Stellar experience
Fast, convenient service, surprisingly easy process, received medication quickly, very impressed.
April 3, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Oscar! We do our best to provide the highest quality service for all of our patients. Thank you for putting your trust in RedBox Rx!
Late interview and hidden fees
First I had an apt for the video chat at 830pm. I waited until 840 for someone to come on and only bc I called and told them. Second they didn't tell me it was 2 charges one for the interview and one for the meds. Otneg places give you the free interview for the meds
April 2, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your honest feedback Rich, and I can understand your frustration.
I am sorry to hear about the delayed start to your visit. Delays for any reason should be clearly communicated, and we do apologize for any frustration this caused you. I am happy to hear that you were able to get a hold of our provider support team in order to start your appointment with the provider.
When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. The pricing for both the visit and the medication are found on our website under the condition you wish to treat. We also have our FAQ's section on our website that explains how our service works. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. If a treatment is prescribed that is different from what you've selected, you will be asked to review and pay for your prescribed treatment. You will receive a receipt after every transaction to the email address associated with your RedBox Rx account.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. We are here and happy to help you.
Complete waste of money and time
Complete waste of money and time. If you are looking for a doctor consultation, you will not receive one here. They will take your money and ask in a questionnaire what you want to be prescribed? Like how would I know? I’m not a doctor. When you call their customer support line, they do the exact opposite of what you want done. Save your sanity and money
April 3, 2026
Unprompted review
Reply from RedBox Rx
We are truly sorry to hear about your experience Brianna.
Our providers use the information provided in the assessment you fill out to make a diagnosis and prescribe treatment for your condition. Each consultation is assessed individually based on current symptoms and medical guidelines. While we do have the option for patients to select a treatment that they would prefer to be prescribed, it is not required to select a preferred treatment for your consultation. If you select no preference at the beginning of the assessment, our providers will prescribe treatment based on the information they were provided and their own medical judgement.
We would very much appreciate the chance to talk with you directly to help resolve any lingering questions or concerns you may have. Please feel free to give us a call at 844-733-2697. We’re here to help you.
The customer service reprehensive was very helpful
The customer service reprehensive was very helpful. I got a refill of my medication
April 2, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Alya!
Horrible
Horrible! I never received the product. When I called they said I need to find the package. Why do I need to find the package if they shipped it? I went to the post office 2 times, the post office said they don’t know where it is. I wouldn’t use this company or recommend it to anyone!
April 2, 2026
Unprompted review
Reply from RedBox Rx
Thank you for sharing your feedback. I'm sorry you didn't receive the attention and response you expected from our team.
When we are notified that a patient did not receive their order despite tracking indicating it has been delivered, we check several different things per our protocol. First, we want to verify the shipping address was correct, and then we make sure the correct tracking information was linked to your account. If those are correct, we often suggest you reach out to your local post office for assistance by either making sure the address is also correct in their system, if there was a carrier error, or submitting a service request to investigate the delivery. If needed, we can also initiate the service inquiry through our contact with USPS on your behalf should you have any difficulties. If you'd like us to start a request on your behalf, please give us a call at 844-733-2697.
Quick Service!
very easy to navigate site and quick communication and refill of script
March 26, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Lisa!
Highly recommend
Super super quick, affordable and overall amazing. I recommend Redbox to everyone I know. I’m usually skeptical of online things but they are truly a lifesaver!!
March 29, 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and your kind recommendation of our services Maddi! We are so happy to hear that RedBox Rx was of help to you!
Took over a week for pink eye drops to…
Took over a week for pink eye drops to come… At that point I had to go to another provider and the infection was cleared before they arrived. No tracking information on prescription. And they prescribed the wrong eye drops (I had the option to request a specific eyedrop, which was ignored).
March 28, 2026
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that this experience did not meet your expectations Madeline. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
After reviewing your case, it looks like your visit was closed with a treatment prescribed, processed and shipped within 24 hours, which is the goal we set for our service. Shipping times can vary with the method chosen, but USPS Ground Advantage is our default shipping method. Through this method, deliveries are estimated to take between 2-5 days. We also offer expedited shipping options through UPS for an additional charge, which can be selected when you fill out the assessment. With some of the conditions we treat, you may want to get started on the medication sooner rather than later. That is why we also offer the option of sending your prescription to a local pharmacy for pick up. Patients who choose this option would no longer be eligible for our discounted visit fee, but this way you would be able to start your treatment potentially the same day you are prescribed. It looks like your treatment did arrive within 3 days of being shipped out by our facility via the shipping method selected. We apologize that you did not receive tracking information for your order. Sometimes technical difficulties prevent tracking information from loading correctly in your account. It should show up within 24-48 hours of your order having shipped, but in the case it does not, please reach out to our team at RedBox Rx. We are happy to provide that tracking number for you.
For each condition we treat listed on our website, we list the medications we have available for the condition you wish to treat, which may not always be what you prefer. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you may have listed as your preferred medication. While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. It does appear that a preferred treatment was not listed, so the provider prescribed you treatment based on the information they were provided and their own medical judgement.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697 or info@redboxrx.com. Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.
My refills ended after 3 months but I…
My refills ended after 3 months but I am still being billed.
March 19, 2026
Unprompted review
Reply from RedBox Rx
Thank you for reaching out Shannon. After reviewing your information, it looks like we have been trying to speak with you regarding your account(s). Please reach out to one of our Patient Care Advocates by either phone at 844-733-2697 or by email at info@redboxrx.com so we can assist in clearing up any remaining issues and/or confusion regarding your account(s).
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