First time using Redcandy (found on Instagram) checked reviews here first to Makesure legit before ordering. Ordered a sale item (Flamingo storage box) on Monday, two days later it’s here! Really... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paid £20 for the fastest delivery on an order placed early morning. Finally get the dispatch email after 10pm the next day. The DPD email says it’s been sent on 2 day service. Don’t bother paying f... See more
Company replied
Placed an order then heard nothing for a week. I emailed asking what was happening to be told they would look into it. Nothing for 5 more days. Ive since tried calling twice, left a voicemail and 2 fu... See more
Company replied
Placed an order 14 days ago with shipping estimated between 1-3 days. Money taken and order confirmed, but since then - nothing. I've tried emailing and calling, but I've had no response. There was a... See more
Company details
Written by the company
Red Candy is a high-energy, life betterment brand with a wicked sense of humour and a generous splash of quirk. We’re all about bold design, vibrant colours, and unapologetically fun products that inject joy, spark creativity, and make life just that little bit better. We’re not just a brand—we’re a slightly bonkers club where our customers don’t just shop, they belong. If you get us, we definitely get you. Our products are designed to uplift, surprise, and add a daily dose of delight—because life is brighter, happier, and way more exciting when you embrace the unexpected.
Contact info
United Kingdom
- hey@redcandy.co.uk
- redcandy.co.uk
3.2
Average
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was delayed for weeks due to…
My order was delayed for weeks due to product not available. I was kept up to date by Jo , who thankfully was on the ball. Thank you Jo
February 25, 2026
Avoid, terrible customer service and still no refund!
Ordered with express delivery yet it took 4 days to dispatch. When it did arrive, one of the items was missing.
I contacted them and was told i would be refunded the full amount plus the wasted express postage costs and that the representative would "personally oversee" this issue to resolve it quickly.
I sent the items back via tracked post which they received on 12th January yet I've still not received a refund and nobody has responded to the last 3 emails.
Utterly disgraceful. I could forgive the slow posting and missing item if they had kept to their word and quickly refunded the items but with no contact or refund for over 2 weeks after the return was received - now you've lost my business for good.
Avoid this company.
January 29, 2026
Unprompted review
Great speedy service and goods perfect
Great speedy service and goods perfect, as described.
January 21, 2026
Amazing - highly recommended!
Amazing! Quirky, unusual products, high quality items, beautifully packaged and delivered in good time. Highly recommended!
January 7, 2026
Great product but way too slow with…
Great product but way too slow with dispatch tried twitter, phone, email then their other email for them to seem to remember the order. Good item though but missed a birthday for a long time.
October 28, 2025
No delivery. No updates. No contact.
I spent nearly £100 on an item on 27/10. It was listed as 24-72 hour delivery, and here we are on 04/11 with no item.
Order confirmation received immediately, and no further updates.
I have sent 3 emails and 1 Instagram DM to no avail. The phone number on their website is also not valid.
I can't find an option to cancel my order, so I may well have to cross my fingers with a chargeback.
Abysmal service, seemingly banking on being "quirky and cool".
October 27, 2025
Unprompted review
Really quick and efficient service and…
Really quick and efficient service and a great product.
October 13, 2025
The delivery was so fast and I love how…
The delivery was so fast and I love how the customer support communicate .
October 20, 2025
Unprompted review
Issue with the delivery
Issue with the delivery. I still haven’t reveived my order. Really poor client service : 4 emails without any feedback.
September 23, 2025
Great company
Having ordered from red candy before, I was happy to go to them again. Quirky gifts, great customer service and the item ordered was delivered within 10 days
September 5, 2025
A lovely novelty clock
So easy to find and order , fast delivery and product perfect and as described, had so many admire and ask where we purchased . Overall delighted with quality , colour and design.
August 26, 2025
The product i ordered is not as what is…
The product i ordered is not as what is shown or described in the images.
I have contact you via email using link provided about how to return the product, and had no reply.
September 2, 2025
The product I ordered arrived on time…
The product I ordered arrived on time and was well packed.
August 20, 2025
Great service and quality of the…
Great service and quality of the product. Very pleased and will definitely use Red Candy again.
August 19, 2025
Reply from Redcandy
Thank you so much for your kind words, Debra! We are absolutely thrilled to hear that you are pleased with our service and the quality of your product.
Knowing that you'll be using Red Candy again is the best compliment we could receive. We truly appreciate your support and look forward to welcoming you back soon!
Reply from Redcandy
Thanks so much, Kerri! We love being your go-to gift wingman quick, quirky, and always on time. We’ve just kicked off a 15% off sale to get everyone holiday-ready, so if you’ve got more gifts to tick off your list, now’s the time to swoop back in.
Reply from Redcandy
Christine, you’ve made us smile brighter than that umbrella! (you'll defo need it with the way the weather has been) Thrilled it landed safely and swiftly. Just so you know, we’ve got a 15% off sale running to help with early holiday shopping. Perfect excuse to top up on joy-bringing finds. 🌟
Reply from Redcandy
Thanks a ton for your fantastic feedback! We're so happy to hear you had a great experience all around. We really appreciate your kind words!
If you know anyone who'd love our unique and fun items, please spread the word about Red Candy! We'd be thrilled to have them. Thanks again for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.