Getting set up initially was easy enough. The rates they put me on were not the same as was advertised but still a good deal. When I switched provider, my online access was cut-off immediately. I wan... See more
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I have had no problems whatsoever with Red Energy, their prices are VERY competitive and the staff very polite and knowledgeable. I used them for years then stupidly went to another provider, that on... See more
Advertised rates that i signed up for was not the contract they signed me up to. Called to ask why..took several calls of over 30mins to even speak to someone only to be told yeah the website doesnt... See more
I've been trying to call the last 4 days to arrange a payment arrangement with wait times over an hour. Today my powers ment to be disconnect in a cold house with a new born baby. I called at 8am and... See more
1.8
Poor
104 reviews
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This company uses pathetic intimidation tactics to get customers to sign up with them
"Leanne Gunstone" of this company keeps sending me mail threatening to disconnect my Gas service if I don't sign up with them
When I informed their Customer Solutions team via email that I am already with another provider and do not have anything to do with Red Energy, someone named "Callum" still tried to persuade me by saying "You have received this letter from Red Energy as we are financially responsible for the meter and gas supply. If no action is taken, we will disconnect the gas meter at the soonest available time."
I replied asking " why did Red energy decide to be financially responsible for the meter and gas supply without my consent and authorization?" and haven't heard back from Callum for 10 days now.
I thought they have given up but received another 2 letters yesterday
This is disgusting and pathetic behaviour - harassing me with threats to disconnect when they even don't know my name and has no way of sending a bill.
Don't know how they are allowed to conduct business in this shameful manner.
June 5, 2021
Unprompted review
terrible company to deal with
terrible company to deal with. Took over 3 months to get my electricity connected after many phone calls. Still waiting on a call back when there was a problem with my bill back in Nov. Going to move to another supplier.
January 31, 2020
Unprompted review
Unhappy with how Red Energy closed my…
Unhappy with how Red Energy closed my gas & electricity accounts. They direct debited my credit card without a single statement showing a matched value. The amount charged lay buried in multiple statements across both accounts. That's not how it's done. I need to evidence the credit card charge to the ATO. If I give them multiple statements and say "go work it out" they would reject them. A restaurant doesn't say "pay us this amount but go check the menu" to work out how they got the total. They itemize the bill. That's how they do it and the how the commercial world does it. Aside from that, no issues. Lift your game, Red Energy.
August 22, 2019
Unprompted review
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