The positive: I attended and very much enjoyed 'Vivaldi's Four Seasons by Candlelight' at Kensington's United Reformed Church by the Mystery Ensemble on 30th May 2025. The music was absolutely sup... See more
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Based on these reviews
Was lovely. I attended to the Music of Harry Potter by Mystery Ensemble. Quality price very good. Had an upgrade on the seating with a great view for free. Lasted 1h15min total. They have added a f... See more
I recently attended Hayao Miyazaki's Dreams event at St. Peter’s Church in Bournemouth, I have to say it’s one of the best live concerts I’ve seen in many years! Having been a long time follower o... See more
Company replied
Was lucky enough to attend the quartet playing music from Tim Burton. Loved the setting at Chester cathedral, under the moon exhibit. My daughter and I thought it was wonderful. Well done to everyone,... See more
Company replied
Company details
Written by the company
RED EVENTS & Distribution ltd. is a dynamic and innovative company, led by a founder with extensive international expertise in curating and organizing extraordinary events within the cultural and educational realms. Our primary mission is to discover and showcase exceptional talents, including globally renowned artists, through captivating touring activities. At RED EVENTS & Distribution ltd., we are dedicated to creating unforgettable live music experiences and awe-inspiring performances. Our passion for curating extraordinary events knows no bounds, as we constantly explore new horizons and push the boundaries of our creative endeavors. Headquartered in the United Kingdom, our team of visionary professionals is committed to continual growth and the pursuit of groundbreaking concepts worldwide. We thrive on embracing fresh ideas, injecting innovation into every aspect of our work, and delivering unparalleled experiences for our esteemed clientele. With a profound understanding of the power of live entertainment, RED EVENTS & Distribution ltd. stands as a beacon of excellence, crafting extraordinary moments that leave a lasting impact on audiences worldwide.
Contact info
167-169 Great Portland Street, 5th Floor, W1W5PF, London, United Kingdom
- info@redevents.uk
- redevents.uk
3.5
Average
103 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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Poor customer service
I don't normally do reviews but am hoping to get a response by doing so with my refund. Booked 3 tickets to attend the Harry Potter concert in Oxford. Turn up to the venue to be told it's rescheduled. Was given an email address to request refund as we couldn't make rescheduled date. Have emailed 4 times and have yet to receive any response. Very poor service. No communication received about it being reschedule before turning up. I would like the refund I was offered by your representative at the venue responsible for telling us it was rescheduled please.
October 3, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Sally,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused by not receiving your tickets. We understand how frustrating this must be, especially with the event that is coming up soon.
To clarify, our email system partner encountered a technical issue, which caused a delay in ticket delivery for some of our customers. In such cases, you can still attend the event by showing proof of payment. Our staff is always available at the doors to assist with missing tickets. We are genuinely sorry for any inconvenience this may have caused.
Please rest assured that we are a genuine company and do not engage in scams. If you purchase tickets directly from our official website, you can be confident that your tickets are legitimate. We recommend always buying tickets through our official site to avoid third-party resellers. Over the years, we’ve organized hundreds of unforgettable events across the UK and Europe, with thousands of satisfied clients who can vouch for our commitment to quality and customer service.
As a gesture of goodwill, we’d be happy to offer complimentary tickets to a future event of your choice, along with a discount for upcoming concerts. Please email us with your order details at info@redevents.uk, and we will ensure this matter is promptly resolved.
Once again, we apologize for the inconvenience and appreciate your understanding. We hope to welcome you to one of our future events.
Kind regards,
RED EVENTS Team
Reply from RED EVENTS & Distribution ltd.
Dear Liz,
We are truly sorry to hear about your experience and understand your frustration. We want to clarify that we take all customer concerns very seriously and are committed to resolving issues as quickly as possible.
Unfortunately, a temporary technical issue with our partner's ticket platform email system affected ticket delivery, but we have since resolved the problem. In cases like this, you can still attend the event by showing your payment confirmation at the door, and our staff will be happy to assist with any missing tickets.
We assure you that we are a legitimate company and are always here to help our customers. If you have any further issues or concerns, please contact us directly at info@redevents.uk, and we will work with you to ensure a positive resolution.
We truly appreciate your understanding and hope to have the opportunity to welcome you to one of our future events.
Kind regards,
RED EVENTS Team
Been ignored when contacting them
I bought the tickets, it was charged but I never received any confirmation.
I tried to contact twice and no replies
September 27, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Fernando,
We sincerely apologize for the inconvenience you've experienced and understand how frustrating it must be not to receive a confirmation after purchasing tickets. We are sorry that your previous attempts to contact us went unanswered.
Unfortunately, we did experience a technical issue with our email system that caused delays in communication. We’re glad to inform you that the issue has been resolved, and we are committed to providing a better experience moving forward.
To help resolve this matter promptly, please contact us at info@redevents.uk with your order details, and we will ensure you receive your confirmation and assist you with any further concerns.
Thank you for your patience and understanding. We look forward to assisting you and welcoming you to one of our future events.
Kind regards,
RED EVENTS Team
Unprofessional
The music - Interstellar- was beautiful. However the distractions in the church during the performance ruined it for all of us.
We thought the church would be lit with coloured lights as part of the show but this turned out to be just 2 blueish lights by the orchestra. There was a streaming light coming in from backstage door which was very distracting. Plus a woman ( part of the official team)came right up to the orchestra to take photos of the orchestra on her phone during the performance. Also latecomers were coming in all the time.
We heard other audience members complaining about the unprofessional performance and disappointing lighting effects.
Maybe more effective in winter. But turn off the back stage light and stop taking photos during the performance for Instagram...do it in a rehearsal.
The 5 of us were very disappointed.
July 26, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Hello✨ We are sorry that your experience was far from perfect💔 We appreciate our audience and want to do our best to better your attitude. With the hope that we can do better next time, please write us an email to info@redevents.uk, and we will be happy to assist.
Looking forward to hearing from you,
RED EVENTS & Distribution Ltd. team
Very unsatisfied with the customer…
Very unsatisfied with the customer service team. They choose to respond when it's too late and very unsympathetic with unfortunate cancellations.
May 23, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Shaz,
We are truly sorry to hear about your experience, and we deeply regret that our response time and communication did not meet your expectations. We understand how frustrating it can be when things don’t go as planned, especially in the case of cancellations, and we sincerely apologize for any inconvenience caused.
Unfortunately, we did experience a technical issue with our email system that caused delays in communication. We’re glad to inform you that the issue has been resolved, and we are committed to providing a better experience moving forward.
Please know that we take all feedback seriously. If you have any further concerns or would like assistance, we would be more than happy to help. Please feel free to reach out to us directly at info@redevents.uk.
We appreciate your patience and understanding, and we hope to have the chance to serve you better in the future.
Kind regards,
RED EVENTS Team
Recently we’ve visited concert Tribute…
Recently we’ve visited concert Tribute to Hanz Zimmer and we really enjoyed the music and service.
April 26, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Erik,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the Tribute to Hans Zimmer concert and had a great experience with our service. It’s always a pleasure to know that our events bring joy to our audience.
We hope to welcome you to many more unforgettable concerts in the future. If you ever need assistance or information about upcoming events, feel free to reach out.
Thank you again for your feedback!
Kind regards,
RED EVENTS Team
Reply from RED EVENTS & Distribution ltd.
Dear Consumer,
Thank you for your review! We’re so glad to hear that you enjoyed the Witcher performance. We hope to see you at another one of our events soon!
Kind regards,
RED EVENTS Team
Recommended⭐️Very good event⭐️
Recommended⭐️Very good event⭐️
I was at "Hayao Miyazaki's Dreams by Mystery Ensemble" in Georgia
Very good permeance, pleasant to hear and it was effective and lovely to watch the fragments from animation at the same time ⭐️
March 8, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Here's a friendly and professional response to the review:
Dear Ekaterine,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that you enjoyed the concert and the combination of music and animation. It’s always our goal to create memorable and immersive events, and we’re so glad you had such a positive experience.
We hope to welcome you to more of our events in the future!
Kind regards,
RED EVENTS Team
Absolutely incredible
Absolutely incredible. Soul ballads to a string orchestra. Unmissable.
March 8, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Crystal,
Thank you for your amazing feedback! We're so glad you enjoyed the soul ballads at the string orchestra performance. It’s wonderful to hear that it was an unforgettable experience for you. We truly appreciate your support and look forward to welcoming you to more incredible events in the future.
Kind regards,
RED EVENTS Team
Lovely concert
Very nice staff at the entrance and to show us our seats. We got a nice upgrade as our seats had restricted view for this show, which was very appreciated. The candles gave the venue a lovely warm atmosphere. And the concert was very enjoyable.
February 23, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Fanny,
Thank you for your wonderful feedback! We’re so glad you enjoyed the concert and the atmosphere we worked hard to create. It’s great to hear that our team made your experience even more special with a seat upgrade. Your kind words mean a lot to us, and we look forward to welcoming you to another memorable event soon!
Kind regards,
RED EVENTS Team
Beautiful and Emotional - Whitney Houston
Absolutely wonderful evening watch the mystery ensemble play Whitney Houston hits! It was so beautiful and quite emotional with their spin on some of the greatest hits! Thoroughly recommend, the venue off high st Kensington was stunning and convenient too!
February 14, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear RM,
Thank you so much for your kind words! We’re thrilled that you enjoyed the Whitney Houston tribute concert and that the Mystery Ensemble's performance and venue left such an emotional impact.
Your recommendation means a lot to us, and we look forward to welcoming you to more unforgettable events in the future!
Kind regards,
RED EVENTS Team
Reply from RED EVENTS & Distribution ltd.
Dear David,
Thank you for your lovely feedback! We're so glad to hear that you enjoyed the music and had a great evening. We hope to welcome you to more of our events in the future!
Kind regards,
RED EVENTS Team
Live Concert
Amazing performance by the ensemble; speechless to say the least. Ambience and venue was superb. Never experience anything like this before and will definitely attend live concerts and performances.
Thank you for bringing back fond memories when I watch ‘The Lord of the Rings’ Trilogy. 💯👌🥰❤️👊🙏
February 10, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Ralph,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the performance and the overall experience. We’d be delighted to welcome you to more of our concerts in the future.
Kind regards,
RED EVENTS Team
AMAZING PERFOMANCE
February 9, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Aaron,
Thank you so much for your feedback!
We look forward to welcoming you to more unforgettable events in the future.
Kind regards,
RED EVENTS Team
Amazing experience!
February 3, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Here's a response to Justyna's review:
Dear Justyna,
We’re so happy to hear you had an amazing experience. Thank you for your review! We hope to see you at one of our future events soon!
Kind regards,
RED EVENTS Team
What a lovely concert by Mystery…
What a lovely concert by Mystery Ensemble! Thank you Red events❤️
February 2, 2024
Unprompted review
Reply from RED EVENTS & Distribution ltd.
Dear Polina,
Thank you so much for your kind words! It was our pleasure to have you with us, and we look forward to welcoming you to many more unforgettable events!
Kind regards,
RED EVENTS Team
Reply from RED EVENTS & Distribution ltd.
Dear Chris,
Thank you so much for your feedback! We're delighted to hear that you had a great experience with us.
Your recommendation means a lot, and we hope to welcome you to many more events in the future!
Kind regards,
RED EVENTS Team
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