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Red House Service Station Reviews 

314
•
TrustScore 5 out of 5

5.0

Towing Service
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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the assistance provided. Customers frequently praise the exceptionally prompt response times, noting that teams arrive quickly to handle breakdowns efficiently. People also mention that the digital tracking links sent via text message are very useful, prompt, and easy to navigate. Consumers are extremely happy with the staff, describing every team member as remarkably friendly, polite, and thoroughly professional. Reviewers deeply appreciate the clear and reassuring explanations provided regarding vehicle issues during the entire recovery process. Many individuals mention feeling completely safe, comfortable, and well cared for throughout their journey home.

What people talk about most

Service

People report high satisfaction with the breakdown service, highlighting prompt arrivals and friendly... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and professional demeanor during... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast arrival times that often... See more

Response time

Customers had positive experiences with response_time, consistently highlighting fast and prompt service.... See more

User experience

Consumers find the user experience to be exceptionally positive during stressful breakdowns. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Stranded in a dangerous spot with kids after hitting a massive pothole. Quoted 2+ hours by breakdown cover, but Red House arrived in 10 minutes! They prioritized our safety by send... See more

Rated 5 out of 5 stars

After phoning the AA, I quickly received very clear information sent by text explaining who the company were; the name of the driver who was coming to assist; the reg number of their vehicle and wha... See more

Rated 5 out of 5 stars

Straightforward booking. Correct tow vehicle scheduled. Arrived within a few minutes of forecasted ETA. Carefully checked the vehicle and loaded it. Phoned by office to say it was being off l... See more

Rated 5 out of 5 stars

My insurance company arranged breakdown recovery with Redhouse Recovery. The app link I received via text message from Redhouse was prompt and easy to use. I could track the arrival of the recovery ve... See more

Company details

  1. Towing Service
  2. Car Service

Written by the company

Roadside Breakdown Assistance & Vehicle Recovery, Serving: Derbyshire • Nottinghamshire • South Yorkshire

Contact info

5.0

Excellent

TrustScore 5 out of 5

314 reviews

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No recent history of asking for reviews

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5.0

All reviews

(314)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service from Red House

Excellent service from Red House who picked up my car after hitting a pothole on a country road, we didn’t have to wait too long, Joel was very helpful & we were able to track his journey to us.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Car dead as a Dodo

Following coffee with friends went to drive home with a friend and the car was dead. Rang for recovery and we didn't have to wait long for the recovery truck from Red House which was sent out manned by Dave. He was a lovely chap and quickly got the car started it was pouring with rain but he insisted we wait in the car as he didn't want us to get wet. He advised me to get a new car battery - I had inadvertently left the side lights on and it had flattened the battery - but he said it would be good idea to replace the battery.
First class service, as always, from Red House.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service.

They where really friendly, very chatty and calming, in what was a very frustrating situation. I am greatful for their patience and clarity.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication, arrived quicker than expected, great service and Shaun the driver was a lovely chap and very helpful.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Craig was fantastic- came out in less than 30 minutes when I was stuck on the motorway. Great company would definitely recommend.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the moment they…

Fantastic service from the moment they answer your call. We had Shaun recover us and he was amazing. Sorted everything and was an absolute gentleman. My daughter was very nervous and he put us all at ease . Would definitely recommend. Were with us with half an hour of the phone call.

February 15, 2025
Unprompted review

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