Red Light Rising Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in improving health and wellness, noting significant benefits for various conditions. Many highlight the high quality and sturdy construction of the devices, appreciating their powerful intensity and thoughtful design. People also value the ease of use and comprehensive information provided, contributing to a very positive overall user experience. However, some customers also noted significant delays in delivery, with some orders arriving late, in parts, or not at all, sometimes due to carrier issues. Additionally, a few people experienced problems with customer service, including ignored messages, abrupt responses, and issues with missing components or faulty products not being resolved efficiently.

What people talk about most

Product

People report positive experiences with the product, often recommending it for its effectiveness in various... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising the speed of... See more

Quality

Customers consistently note positive experiences with quality, praising the products for being well-designed,... See more

User experience

Customers had positive experiences with the user experience, finding the light easy to use and appreciating... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The red light is brilliant especially the portable one that I purchased. I had previously borrowed a plug in one from a friend , so this one is far better. Lasts for several 10 min treatments to... See more

Rated 5 out of 5 stars

I bought the Advantage Wrap. It took a while to arrive, but I’m using it twice a day on my shoulder which has been in physio rehab since April without any progress at all. In a week I am noticing a si... See more

Rated 5 out of 5 stars

The Red Light Rising team were helpful both pre and post purchase. Since the 2021 well known medical intervention, I have suffered from inflammation through out my body plus other unpleasant side effe... See more

Rated 5 out of 5 stars

Very satisfied with Red Light Rising Half Panel. Sturdy and appears to be extremely well constructed. Arrived a little later than anticipated, quality of packaging kept the item very secure. Ear... See more


Company details

  1. Health and Beauty Shop

Written by the company

Passionate about high quality LED infrared lights...learn more here: https://t.co/ZjkAX9CXH4


Contact info

4.2

Great

TrustScore 4 out of 5

278 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(278)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

This light has changed my life

This light has changed my life. Firstly, it has really strengthend my eyes. I find myself forgetting to put on my glasses and I never have to squint nowadays. Not to say I don't need my glasses but it's just a lot easier.

The main reason I got the light is because I live in quite a dreary part of the world and during the dark winter months my mood tends to wane. One could call it SAD.

i have now been using the light every morning for 10 minutes and I can without a doubt say this has completely changed how I feel. The days are seriuosly short and the cloud persists, but my mood is positively positive!!

I can't recommend Red Light Rising and Bryan enough. The information provided was top notch. The quality and ease of use of the light helped me get going immediately.

If you are on the fence PLEASE GET ONE!!

September 12, 2024
Rated 1 out of 5 stars

terrible customer service

Terrible customer service.
I email them twice (just to make sure) straight after I made an order (literally within 2 minutes) to say i put the wrong delivery address and could they change it and confirm this has been done. I heard nothing.
So, called the mobile number on the website, which didn't ring but when straight to message service - left a short polite message asking if someone can call me back. Again, no call back ... all were ignored. My last order arrived from them, opened and the box was damaged. I left a voice message to inform them this happened and no reply - they ignored that too. I can only conclude they don't care about customer feedback and satisfaction which makes me question their products too.
What is so funny, is if you are on their mailing list they bombard you with emails about their products but ignore you if you need help!

October 22, 2024
Unprompted review
Red Light Rising logo

Reply from Red Light Rising

Hello,

I'm so sorry to hear about your terrible experience. This is definitely not usual and absolutely unacceptable.

I have looked for your email and your order and there are some confusing things which I would like to clear up.

1. We have searched our email inboxes including spam and I've only found one email from you and that was sent on the 22nd of October.

2. The email you sent us had an order reference number that does not belong to us. Perhaps you sent the email to the wrong company?

3. The order you placed with us has not even been shipped yet (it was placed 22 Oct) I'm not sure what item has arrived with you that you claim has been damaged?

4. Rest assured if you receive damaged product from us, we immediately replace them and collect the damaged item. All you need to do is let us know.

5. As mentioned clearly on the website the phone number you attempted to call is for WhatsApp only. I personally handle most customer contact but I am outside of the UK and calling the UK number was proving to be unreliable so we changed a few years ago to providing direct contact via WhatsApp only. We make this as widely known as possible, including on the website where you got the number from.

6. We will reach out to you on email to get to the bottom of which items exactly arrived damaged and find out why the other emails you sent us never arrived.

Thanks.

Rated 1 out of 5 stars

It hasn't arrived yet!

It hasn't arrived yet! I ordered on 3rd October and now it's 20th October and the UPS tracking info just says "On the Way" from "Chek Lap Kok, Hong Kong 10/14/2024, 5:13 P.M." The website says "UK Shipping:
All orders within mainland UK are shipped using track and trace couriers, ensuring that you can monitor your package's journey from our warehouse to your doorstep. The estimated delivery time for orders within mainland UK is 2 - 5 days." Erm, not for me.

October 10, 2024
Red Light Rising logo

Reply from Red Light Rising

Greetings, so sorry you've had this experience

It is true, normally our warehouse in Leicester is fully stocked and delivery is 2 to 3 days

We have recently been caught out with increased demand for stock and totally sold out in our UK warehouse

We are manufacturing products as fast as we can to keep up with the demand

This means we took the decision to fly each order in individually from our factory to clients in the UK and Europe.

Normally this is a very smooth process and deliveries only take about seven or 10 days

I'm sorry something has gone wrong with your order because 20 days is definitely far too long.

I will use your email address in your profile and search out your order and contact you personally with an update.

Thank you for bringing this to my attention.

Rated 4 out of 5 stars

Great service

Product arrived very well packaged and delivered very well. Delivery was later than expected but was kept informed. Have been using this for a couple of weeks, so can’t fully review it. Keep seeing advertisements for an advanced product and have to find out if it’s better than what I have

September 4, 2024
Rated 5 out of 5 stars

First impression very positive

First impression of the Target Light 3.0 is it is a very solid, rugged device. The controls are small and a little fiddly but easy enough to get the hang of. Battery life seems excellent, still haven't needed to recharge it going on two weeks now (it arrived fully charged). As to the potential therapeutic results, that remains to be seen.

September 4, 2024
Rated 5 out of 5 stars

Once the product came the quality of it…

Once the product came the quality of it is amazing. I love using the red light panel.

The motorised stand is also solid and great quality. It was easy to build. I would however like to be able to use the light horizontally and well as vertically. This should be able to be fixed easily.

September 3, 2024
Rated 1 out of 5 stars

no customer service

no customer service. don't bother contacting customer service as they will not reply. forget getting a refund
pls don't reply that you its in my spam as its not and you don't reply to emails or texts.

September 10, 2024
Unprompted review
Red Light Rising logo

Reply from Red Light Rising

Hi Georgie, thanks for posting another review.

As mentioned in the previous review, we NEVER intentionally ignore clients.

Nor do we NOT refund people. Not once, ever.

As I already mentioned, emails landing in SPAM is a very real thing. It happens every now and then and 99% of the time, this is the reason why...

A: We never actually got your email, or,
B: You never got our replies.

Checking your spam is a simple request that helps us rule out problems.

The last time you commented, I requested more info from you via this platform.

I note you have NOT given us your full name or identity or email address, therefore making it impossible for us to find out who you are or why we never replied to you.

I am trying to help you and resolve this terrible service,

Once again, I will request more information from you to solve the issue.

Hope you can assist.

Cheers, Bryan.

Rated 1 out of 5 stars

I have suffered a great delay in…

I have suffered a great delay in shipping my order. I'm sorry but this is a very negative point for future purchases.
Correct, I received the order on September but I made the purchase on July 11 and the website did not specify any problem with stock or shipping.

September 6, 2024
Red Light Rising logo

Reply from Red Light Rising

Greetings,

According to our records your order was delivered 12 September 2024.

Is this not correct?

Rated 5 out of 5 stars

FROM: MR. SYED Q ALI, LONDON N8 9AE

FROM:
MR. SYED Q ALI. LONDON N8 9AE
I AM 82 YEARS OLD. I HAVE RECEIVED THE DELIVERY OF ALL MY RED LIGHT THERAPY STUFF, BUT ON MONDAY 23 SEPT 24, I AM WAITING FOR THE TECHNICIAN TO COME AND SET IT ALL UP FOR ME. SO FAR I HAVE RECEIVED AN EXCELLENT SERVICE FROM MR. BRYAN GOHL AND HIS STAFF. MR. BRYAN GOHL IS A VERY VERY CARING PERSON TOWARDS HIS CLIENTS. LET MR. BRYAN GOHL'S TECHNICIAN COME ON MONDAY 23 SEPT 24, AND LET ME HAVE THE FIRST SESSION OF MY RED LIGHT THERAPY, I WILL WRITE FURTHER. HAVE A SWEET GOOD NIGHT

September 22, 2024
Rated 5 out of 5 stars

I use red light everyday for face

I use red light everyday for face, eyes, thyroid and any aches and pains ! I have also found it effective reducing the pain of post herpetic neuralgia after shingles . I bought the new hand held model as a gift for my daughter who has a running injury and also a shoulder capsulitis . I wouldn’t be without red light in my life now , Thankyou Red Light Rising !

September 4, 2024
Rated 5 out of 5 stars

My first choice is Red Light Rising

I purchased 2 hand-held devices (which I love) from Red Light Rising. One is the combo and the other is mainly for the eyes and face. Both devices are truly effective. I use the combo for targeting headaches, joints, sprains, body aches. The pain eases and, with regular treatment, diminishes. The device for eyes helps revive and ease tired or strained eyes. My skin becomes quite plumped up after using this light on my face. I find it also encourages relaxation and sleep. Dealing with Red Light Rising is an absolute pleasure. Placing an order and paying was easy and delivery was made in good time. Red Light Rising certainly helps clients or potential clients make an informed decision by way of their excellent hands-on service, marketing and product updates. Definitely my first choice when it comes to red light therapy.

September 15, 2023
Unprompted review

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