I am now unable to access info on my accounts, as the iPad can’t update to iOS16. The old portal was perfectly usable.
Company replied
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See what reviewers are saying
Redmayne in Manchester, (Andrew Swift is the guy you need), how helpful and supportive he has been in helping to get the medallion signature guarantee for the American shares from our late dad's p... See more
Company replied
It was really great speaking with Paul Keith-Jopp this morning. He was friendly, knowledgeable, and helped us enormously with financial planning and investment advice for our family. I wouldn’t hesita... See more
Company replied
We used Redmayne Bentley on the avenue in Southampton to assist us with the sale of shares we had held for some time. They were extremely efficient and helpful. We couldn’t recommend them highly enoug... See more
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Company details
Written by the company
We provide personal investment management, financial planning and stockbroking services and, with offices across the UK, we are accessible and ideally positioned to provide individuals, families, trusts and charities with the same level of service that has been synonymous with our firm for 150 years. Established in 1875, our business has gone from strength to strength while remaining independently owned because we are truly focused on our clients, developing the best possible solutions and our highest of service standards. Redmayne Bentley is a member of the London Stock Exchange and is Authorised and Regulated by the Financial Conduct Authority.
Contact info
United Kingdom
- info@redmayne.co.uk
- redmayne.co.uk
3.8
Great
52 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Portfolio Review
My advisor was reviewing my portfolio with me on the telephone. He explained everything well and answered my question clearly . ( I sometimes have the review in persom) this saved me having to travel.
May 21, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you for taking the time to share your experience. It’s important to us that we provide clients with appropriate information and support.
Personal service of the highest quality.
Personal service of the highest quality.
May 22, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you David for your feedback, our aim is to provide excellent personal investment services.
Reply from Redmayne Bentley
Personal service and professional has always been the core of Redmayne Bentley, so it is pleasing to hear your experience reflects this.
Straight forward efficient telephone…
Straight forward efficient telephone based dealing service with online portfolio diagnostics
May 22, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you for your feedback on our service and online client portal, this is appreciated.
My Redmayne Bentley experience.
I have been using Redmayne Bentley for several years now and I have been pleased with the service I have received. Whether I phone or call in their office (York branch) I am always seen or have my call answered promptly. Their website is easy to use and gives me a clear picture of my investments. The service seems so much more friendly than I was receiving from my bank.
May 22, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you, Paul, for your loyalty and detailed feedback. We’re delighted to hear that our York office and online services have met your expectations over the years. Providing a high standard of service is our goal, and it’s wonderful to know we’ve succeeded. Your review has been passed on to the York team. Thank you for your support and your feedback.
25 years,
Friendly helpful service. No rushing me and explaining as necessary.
May 22, 2024
Unprompted review
Reply from Redmayne Bentley
We are pleased that you have rated your experience highly and that you’ve found Redmayne Bentley to be both helpful and friendly. Thank you for your support and also for sharing your feedback.
Pitfalls of cheap brokers
Last year I tried with a bad experience another broker. I will not do that again. Always civil, helpful thank you Redmayne Bentley
May 22, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you for sharing your experience. We are pleased to hear that our team at Redmayne Bentley has been able to provide you with a service that is consistently civil and helpful. Thank you for choosing us and your feedback.
They just get the job done efficiently
They just get the job done efficiently
May 22, 2024
Unprompted review
Reply from Redmayne Bentley
We appreciate you sharing your experience and are delighted to hear that it reflects the high standard of service we strive to provide. Thank you for choosing us and your feedback.
Typically prompt service once again....
Always an efficient, prompt and courteous response from the team.
April 19, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you for taking the time to share your experience. We are happy to hear that you have found our investment team to be efficient, prompt, and courteous, which reflects the high standard of service we aim to deliver to all our clients.
A very efficient experience.
April 19, 2024
Unprompted review
Reply from Redmayne Bentley
We are pleased that you have rated your experience highly and that you’ve found Redmayne Bentley to be very efficient. Thank you for business and also for sharing your feedback.
Excellent company
Excellent company, prompt, friendly and efficient service from their Southampton office.
April 19, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you for taking the time to share your positive experience as a client of our Southampton office. Throughout the firm we aim to deliver a high standard service to all our clients, therefore it's pleasing to hear your service expectations have been met. We have shared your feedback with Conrad and the rest of the Southampton team.
Professional Service.
Consistent very good attention and service. No sales pressure. Responses to telephone and email communication always excellent.
March 27, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you for taking the time to share your experience; we are very pleased that it reflects the personal and high standard of service we aim to deliver.
Overseas Worker As I work abroad and my IT skills are…
As I work abroad and my IT skills are not that of the younger generation, I decided to engage with a broker. Redmayne Bentley have an office that is not too far from my home in the Scottish highlands, so I elected to engage with them. I have been trading with them since 2019 and I cannot speak highly enough of the ladies in the Huntly office.
There is a 7/8-hour time difference and when I commence a trade, the girls are onto it in a flash. If there is any doubt, they pick up the phone and call me in Malaysia.
I could go on, but suffice to say my experience with RB has been positive and a big thanks to the ladies in Huntly.
Charlie Rhoden
March 27, 2024
Unprompted review
Reply from Redmayne Bentley
It's fantastic to hear about your positive experience with Redmayne Bentley, especially with the seamless support you receive from the team in Huntly, Grampian. It's great to hear that your stockbroking needs have been met efficiently. We have shared this with Emma and the rest of the team. Thank you for your business and for sharing your feedback.”
Excellent App
March 26, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you for your review of the myRB app. We have shared your review with the myRB team and your Stockbroker. If you ever need assistance from the myRB team, please get in touch. They are available Monday-Friday between 8 am and 5 pm on 0113 200 6490.
Highly professional
Highly professional, talented and helpful staff. RB have overseen our portfolio over many years and the service has always been excellent.
March 26, 2024
Unprompted review
Reply from Redmayne Bentley
We are very pleased to hear that over the years you have found our team to be excellent in providing you with a portfolio investment management service. Thank you for your business and for sharing your feedback.
Complaint…
I have complained several times about the new app,had bungling apologies, but no concrete explanation, difficulty logging in.
Was sent an email saying that I have a new document to view, I go to the document page...no New document?
When I go to the up and coming divided section I get a couple for February, one for March and then it leaps to September.
I have been a client of Redmayne Bentley for almost 50 years,I'm away on holiday abroad at the moment, but when I return, I will be visiting their office in Leeds and closing my account.
February 8, 2024
Unprompted review
Reply from Redmayne Bentley
Hello David, Thank you for taking the time to provide your feedback. We are sorry to hear of your frustrations and would welcome the opportunity to discuss them with you in more detail. Our support team is available Monday-Friday between 8 am and 5 pm on 0113 200 6490.
Online investors' portal is dreadful
The online investors' portal is dreadful. Can anyone make sense of their accounting? Transactions show up in duplicate for no obvious reason and the transaction narratives are often incomprehensible. The only way to keep track seems to be a full off-line tickback.
February 2, 2024
Unprompted review
Reply from Redmayne Bentley
Thank you for taking the time to provide your feedback. We are preparing to release additional functionality to our portal that will allow uses to filter and sort data and we believe this will aid with reconciling transactions. We hope this will enhance your experience of our portal. If you would like to discuss anything please contact our support team are available Monday-Friday between 8 am and 5 pm on 0113 200 6490.
Ridiculous charges for holding shares…
Ridiculous charges for holding shares then charged to leave this company
January 30, 2024
Unprompted review
Reply from Redmayne Bentley
We are sorry to hear your feedback. We have always taken steps to consider and ensure the appropriateness of our fees and charges in line with the service provided for the safe custody and associated administration of client investments. We make details of our fees and charges, which are typical in the marketplace, available to all clients and inform of any changes in advance of these taking effect.
Back office can't get the basics right
It is now 8 months since the end of the 22-23 tax year and Redmayne Bentley have still not provided me with a correct tax certificate (CTC) which I need for my tax return. When it was originally issued I spotted several issues with incorrect classification between interest and dividends and despite giving them the information they have failed to correct it, and I now have no faith in their remaining information. They have broken several promised response deadlines without even an apology. I have now resorted to a formal complaint but am told that it will take up to 8 weeks for them to respond to that so I am left in limbo in the meantime. Their fees aren’t cheap so I would expect better service than this. How can such a big firm have a back office that don’t know what they are doing?
December 5, 2023
Unprompted review
Reply from Redmayne Bentley
Hello Jennie
We are sorry that you have not had a more positive experience of Redmayne Bentley. We strive to provide excellent service to all our clients. Our regulators, the Financial Conduct Authority, permit us up to eight weeks to respond to complaints, though we respond more quickly when we are able to do so. We are sure you appreciate the need to fully investigate the circumstances of your complaint before we issue our formal response.
I’m in agreement with Most of the respondents. Dismal!
Judging by most of the recent comments, it seems I am far from being alone in thinking the revised website is nothing short of dreadful. Very, slow to react, huge margins on May pages requiring lots of scrolling. No statement age, No quick access like face recognition which I was told RM think is not secure enough. Though it seems to be fine for banks, other financial institutions, and thousands of others. But judging be the answers I have had from the head office and even from the CE’s over recent months, it seems they believe it is virtually perfect. From which I assume they don’t use it. Thank goodness for the fantastic people in my local office. Without them I would be long gone. Are the management too proud to admit they have got it wrong of was it so expensive they cannot afford to change it?
November 30, 2023
Unprompted review
Reply from Redmayne Bentley
We are very sorry for your dissatisfaction with our client portal, your experience and feedback is important to us. The portal is an industry standard platform and we have a continuous program of development to make improvements and enhancements. Facial Recognition is available for the mobile app, the set-up is device specific, our support team can provide information which may help you with this. Platform updates are scheduled to be released in 2024 which will help to address some of your other feedback. In the meantime, both your usual Redmayne Bentley office contacts and our portal support team are available to offer help with the portal and information you may require.
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