Redspot Car RentalsReviews 

21,520
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for being wonderful, clear, concise, efficient, and very friendly, often going above and beyond to meet needs. Many people appreciate the outstanding customer service, describing it as amazing and helpful from pick-up to drop-off. Reviewers also found the car rental process to be effortless, comfortable, and stress-free, with easy processing and quick pick-up. However, some customers experienced very poor service, particularly when dealing with head office, describing it as terrible and unhelpful. There were instances where booked vehicles were unavailable, leading to significant inconvenience and frustration, including issues with truck rentals and one-way fees. Additionally, some people reported being charged unexpected fees, such as for flat tires or returning a car with a near-empty tank, and issues with bond returns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, efficient, and helpful,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, friendly, and efficient... See more

Price

Users describe ambiguous interactions with price, with many customers praising the outstanding, reasonable,... See more

Location

People report ambiguous experiences with location, with some customers having positive interactions at places... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the exceptional and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile. The process was great too. But, the car we were upgrade... See more

Rated 5 out of 5 stars

Redspot truly hit my red spot! ❤️ Thank you so much for making our road trip so effortless, comfortable and truly unforgettable! Highly recommend Redspot for their outstanding customer service,... See more

Rated 5 out of 5 stars

We enjoyed the vehicle very much, the process and costs were acceptable. However we were not impressed with being charged both an admin fee plus a toll road/ tunnel charge for each of the mentioned it... See more

Rated 5 out of 5 stars

All the team members which I dealt with were friendly and efficient. When I explained what kind of car I needed, my requirements were met quickly and the contract explained clearly. Due to a need... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Redspot Car Rentals is Australia's fastest growing car rental company. They offer a variety of young rental vehicles to hire at airport and downtown locations across the country at fantastic prices and exceptional service.


Contact info

3.9

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(21,520)

97 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Look nowhere else!

I couldn’t have asked for a better experience with Redspot. The staff were incredibly warm and charismatic, making me feel right at home. They took care of everything with such ease and genuine kindness. The car was spotless, but it was really the people who made this rental unforgettable.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

All round great hire experience.

The Launceston airport counter was in the terminal, easy pick up and drop with the car. We went with a mystery car and ended up with a Skoda, which we extremely happy with (great on fuel). Friendly staff.

September 24, 2024
Rated 5 out of 5 stars

Amazing service that’s rare!

The lady that served me both days was fantastic. I was really desperate for a car after mine broke down while on holiday and she was great. Helped me pick the right car and the coverage for peace of mind too. Can’t thank her enough for being so amazing.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Where do I start? AMAZING

Where do I start? It was all amazing, the quick response via phone calls. Matt’s thorough explaining of how the process works. Luke’s thorough overview and kind attitude when showing us the vehicle even though he wasn’t meant to work that day! The affordable price, also the in-depth knowledge of insurance and the expected Tasmanian weather conditions, and informing us the pros and cons of getting insurance.

If I could give this company more stars I would! Would recommend this company to all my friends and family.

Thanks Matt and Luke.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Nice and clean car

Nice and clean car , the address for car collection should be clearer which I thought it was outside of the airport and follow the Redspot sign , but actually Redspot and enterprise are the same.

August 26, 2024
Rated 5 out of 5 stars

Mei was wonderful to deal with and gave…

Mei was wonderful to deal with and gave us great ideas as to where to go. She said we should take the mystery car and on pick up day found out it was a brand new Skoda. Will definitely use them again if coming to Cairns.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Redspot rental

Can't fault these guys. Easy to book, easy collection and return and they provided a great car for the money. They didn't come top on searches so seek them out and get a quote.

August 24, 2024
Unprompted review

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